really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
69,620 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion Hybrid brakes problems

brakes problem

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2010 Ford Fusion Hybrid Owner Comments (Page 1 of 2)

problem #23

Dec 242016

Fusion Hybrid

  • 69,800 miles


I was driving home from work in houston, tx and suddenly the brakes failed for the 2nd time in a week. The car was on, drove and steered fine, but there were no power brakes. It was as if a manual transmission car had stalled, but even worse. An error light came on the left panel saying "check brake system" and the parking brake light was on. I was able to quickly pull over. I put it in park, turned the car off, and then immediately started it up. All was fine with no lights or bells. I called Ford and explain the problem and they advised me to take to the Ford dealer for servicing. They've, of course, never heard of this problem and can't believe it happened. It sounds to me like a computer / electronic problem. Ford kept the car for 2 days in their garage and they drove it around and run they diagnostics and they said they couldn┐T find out any code or problem and they cannot help. I took the car out and drove for 3 days and it was fine but on the 4th day the same problem again. Break failed to work and come up with ┐an error light came on the left panel saying "check brake system" and the parking brake light was on┐. Ford are not willing to help and their garage cannot help either but there is known issue with this model. Please read not from automotive Ford: www.automotiveworld.com/analysis/80719-us-Ford-to-fix-faulty-brake-software-on-hybrids/

- Katy, TX, USA

problem #22

Oct 292016

Fusion Hybrid

  • 56,000 miles
This is the third time our car will be going to the dealership for a serious brake issue. The first time it occurred was in September of 2015. The vehicle was in motion on a residential street when the car brakes stopped functioning as usual. The driver had to slam on the brakes to get the car to stop. The check brake and service lights came on. The brakes no longer functioned properly. The dealer was unable to replicate the issue. It happened again in may of 2016 when the car started in the driveway. An independent mechanic was able to replicate the problem, which was printed out and taken to the Ford dealership. The dealership was able to isolate the problem this time and fix it. The car was functional again. Today, the issue happened yet again. As the car started while stationary, the car dinged and the check brake and system lights came on. Fearing a user error, the driver restarted the car and it seemed fine. As the driver drove down the residential block, the brakes became unresponsive and the system lights came back on. The driver had to press very hard on the brakes to avoid running a stop sign and into oncoming traffic on a neighboring street. The car was towed to the dealer.

- Austin, TX, USA

problem #21

Sep 222014

Fusion Hybrid

  • 115,000 miles
I was driving at about 45mph on a city street and a bicyclist pulled in front of my car. I had to slam on the brakes to avoid hitting him. I was able to avoid an accident, but the ABS light came on and the brakes were not responding as usual. I had to push down all the way on the brake pedal for the car to slow at all. I was told that because I slammed on the brakes it caused an internal fault with the ABS module. The service department did not seem concerned that the brakes had failed and I was told that slamming on the brakes could typically cause this type of failure with the computer system.

- Chandler, AZ, USA

problem #20

May 252016

Fusion Hybrid

  • 64,093 miles


I was driving to work, which does not require for me to take the highway, and at a four-way stop I tried to stop my 2010 Ford Fusion hybrid car by using the brake pedal and it did not stop the car at all, but its pump-action was still there. Luckily there were no cars at the four-way stop. If there were cars there, I could have gotten into a car accident, even worse if I was on the highway. When the brake issue occurred, the following two system error codes appeared on my dashboard: 1.) "(!) brake check brake system" and (2) "service advancetrac". at the same time that these two system error codes appeared, there were five warning lights that appeared: 1.) advancetrac/traction control off light (aka orange-yellow car w/ tire marks off) 2.) advancetrac/traction control (aka orange-yellow car w/ tire marks symbol) 3.) brake system warning light (aka red !(P) brake) 4.) anti-lock brake system (aka "ABS" symbol) warning light 5.) on the upper left-hand corner to the left of the system error code "(!) brake check brake system" a little (!) brake symbol appeared. I have a picture of all of these system error codes and lights. So, then I used the emergency brake handle stick to stop the car and that helped only to slow the car down by 20%, but not enough to stop the car. I left the emergency brake on and did not use the accelerator pedal to slow down the car. The car slowed down to a slow stop after 1-2 minutes after driving over some speed bumps driving at 30-35 mph. When it stopped, I restarted the car to see if that would fix the issue and it did not. So I pressed the accelerator pedal very lightly without using the emergency brake and got to a speed of less than 10 mph to get to work because I was almost there. When I slowly drifted into my work's parking lot, I immediately used the emergency brake again to get the car to stop.

- Tamarac, FL, USA

problem #19

May 112016

Fusion Hybrid

  • 115,000 miles
While driving on a busy street (with 2 small children) we lost all power steering, on a busy street causing unsafe driving conditions. The service advancetrac (avs) and service power steering errors came on as this happened.

- Benicia, CA, USA

problem #18

Oct 312015

Fusion Hybrid

  • 72,535 miles
When traveling down a hill at about 30 mph, the dash brake warning began to flash and the brake pedal lost all resistance and totally failed. The vehicle could not be stopped with the brake pedal. The emergency brake was used to stop the vehicle before reaching a busy intersection. The driver was also able to turn the vehicle onto a side street. The vehicle had to be towed to the dealer. The dealer replaced the "ABS module due to no communication".

- Elkins Park, PA, USA

problem #17

Oct 272015

Fusion Hybrid

  • 80,000 miles


Was on highway driving 60 mph when various brake warning started flashing on dashboard. Warning said I needed to stop immediately. I slowed down but brakes were not responsive. I managed to find an uphill exit and got the car to stop safely. I turned the car off, restarted it, and the problem disappeared. I have owned this car since Feb. 2010 and have never had this problem before. The car has about 80,000 miles on it.

- La Crescenta, CA, USA

problem #16

Aug 032015

Fusion Hybrid

  • 98,000 miles
Our Ford Fusion hybrid experienced a total brake failure as I was driving out of our canyon. I had just stopped to let a couple of cars pass on the narrow road and as I proceeded into a 90 degree downhill turn, the brakes failed, causing a crash. There was no braking whatsoever. I had only 2 or 3 seconds before the turn and managed to avoid going off of a cliff only narrowly, by running up a earthen bank and over a large boulder, which stopped the car. The consumer reports test driver had the same experience when test driving the car in 2010.

- Ojai, CA, USA

problem #15

Aug 032015

Fusion Hybrid 4-cyl

  • Automatic transmission
  • 128,212 miles
After switching the gear shift from the park position, I immediately noticed my brakes failed and my vehicle began rolling forward. The vehicle stopped after placing a substantial amount of pressure on the brakes. After turning the vehicle on and off the two symptoms went away. Later that day the same issue happened for the second time while my vehicle was stationary. The third time that this issue occurred I was driving on a highway and almost went into opposing traffic. The service light turns off after restarting the car but returns later that day. Updated 9/28/15 the consumer stated in addition to the brakes, there was an issue with the advanced track system. Updated 10/13/15

- Federal Way, WA, USA

problem #14

Jul 152015

Fusion Hybrid

  • 71,917 miles
Driving 15mph in residential area. Come to a T intersection 3 way stop. Press the brake pedal to slow, and the brakes failed to stop the vehicle. There was no brake pressure or response. The brake pedal was fully pressed. Emergency brake was pulled to stop the vehicle. Conventional hydraulic system did not apply the brakes as it should have. Dashboard indicated brake check brake system error, service advancetrac error, traction control light was illuminated, parking brake light illuminated, and ABS light was illuminated. Turned the vehicle off and back on. Vehicle returned to normal operation. Had vehicle towed to Ford dealership. Dealership states ABS module shows many internal faults. Replacement module ordered; to be installed. Similar symptoms reported by plethora of other 2010 Ford Fusion hybrid owners. Ford issued customer satisfaction program 10B13 for similar problems in the past. Ford corporate was called, and a case number provided. After providing VIN number it was stated my vehicle did not fall within the guidelines of the customer satisfaction program even though I experienced the symptoms of those who did. I was directed to further address the issue with the service manager at the Ford dealership where my vehicle was being repaired.

- Stafford, VA, USA

problem #13

Jul 082015

Fusion Hybrid

  • 39,000 miles


I was rounding a corner at approximately 10 mph, pulling out from the street where I live, and two trouble codes popped up: (1) "brake! check brake system"; and (2) "service advancetrac". the car immediately became incredibly difficult to steer and the brakes provided little (if any) stopping power (I am unsure if it was jamming on the brakes that provided extremely minimal stopping power or just the inertia of the car slowing over approximately 30-50 feet). The dealership ultimately provided excellent service replacing the "asb module", but I feel that it is unsafe for a car's brakes and power steering to fail suddenly, even at low speeds, and unexpected that a 4 year old car with less than 40,000 miles would have such a failure. I live near a park. If someone had decided to suddenly cross the street with a stroller, a kid had run into the street after a ball, or someone else had darted in front of the car, I would have been unable to make the necessary adjustments to avoid an auto on person crash.

- Torrance, CA, USA

problem #12

Jun 172015

Fusion Hybrid

  • 98,000 miles
Brake system completely malfunctioned. I was exiting the freeway off ramp and all of a sudden I had no brakes. I was not able to stop. I had to pull the emergency brake in order to avoid crashing. The brakes completely went out. There was no warning at all. I literally almost died.

- San Francisco, CA, USA

problem #11

Apr 012015

Fusion Hybrid 4-cyl

  • miles
I was leaving work after the vehicle was parked outside all day in below zero weather. When I put the car in reverse I had no brakes. Had to depress brake extremely hard to get car to stop. The brakes started working properly after driving a short distance. This happened a second time under the same conditions a couple of days later. I had it checked out and the mechanic could not find anything wrong. Then a month later after driving approximately 5 blocks the brake warning light came on and then the advance trac warning light came on and I had no brakes again. I stopped the car by depressing the brakes extremely hard and shut it off and then they worked fine again. I took it to the Ford dealer. They found several codes but could not duplicate the problem and charged me $150 and fixed nothing. They said they could change several different parts but would be costly and might not be the correct part. Very dangerous situation.

- Tomahawk, WI, USA

problem #10

Mar 022015

Fusion Hybrid 4-cyl

  • 54,000 miles
Approaching stop sign at 25 mph, applied brakes, and the brakes completely failed, had to stop car with emergency brake. The ABS and tcs lights came on. Everything else worked fine. Turned car off and restarted and all appears fine.

- Va. Beach, VA, USA

problem #9

Jan 022015

Fusion Hybrid

  • 49,098 miles
I was making a right turn from a side street, about 100 yards from my home. As I got on road, lights went on the dash about brakes advance service and the brakes lost power. Caused me to have to use significant pressure to make brakes work. I went about 1 mile and into a parking lot. I stopped and restarted the car and things went back to normal. This could have caused an accident since it was sudden and there was a loss of control in traffic. I called dealership and they said that it may have been from car sitting for a week and that unless the problem can be repeated at the dealership, they cannot fix something that isn't broken. The car did the exact thing again turning out of my driveway on 1-5-15. Stopped and restarted car and it went back to normal. This is not safe and should be recalled. Intermittant problems can still kill.

- Atlanta, GA, USA

problem #8

Oct 292014

Fusion Hybrid

  • 106,000 miles
The contact owns a 2010 Ford Fusion hybrid. While driving 5 mph, the check brake system light illuminated on the instrument panel. The brakes failed and forced the contact to apply excessive force to the brake pedal to successfully stop the vehicle. The contact pulled over to the shoulder of the road and replenished the brake fluid. The vehicle resumed normal operation, but the failure recurred the following day. The dealer stated that the brake simulator senor failed and needed to be repaired. The vehicle was not repaired. The failure mileage was 106,000.

- Madera , CA, USA

problem #7

Sep 162014

Fusion Hybrid

  • 101,000 miles
Our 2010 Ford Fusion recently lost its electronic brakes during rush hour traffic. Luckily, it was stopped at the time. It is no longer under warranty, but we know there have been issues with the electronic brakes on this car (customer satisfaction program 10B13 stated on cr website, see consumer reports news: Feb 4, 2010 4:07pm.) columbia Ford said they upgraded the computer back in Sept of 2010. When we originally purchased this car, the electronic brakes had failed 3 times in the first few months of owning it. This is now the 4th time the brakes have been lost on the car. Today columbia Ford stated they will do a diagnoses for $120, but they may not even be able to recreate the issue but will still charge us. When we originally had the problem with the brakes in 2010 they said there was nothing wrong with the car because they couldn't duplicate it. Eventually, we were proven correct when someone from Ford headquarters got involved and discovered the problem. We would like Ford headquarters to get involved again and hopefully fix the electronic brakes free of charge, or for a very small fee. We don't know if there are any other 2010 Ford Fusion hybrids with over 100,000 miles but maybe if someone at Ford looks into this issue so we can avoid a tragedy. Maybe the software upgrade needs an additional upgrade now that the car is over 100,000 miles? the Ford customer relationship website responded to our inquiry today that there is basically nothing they can do for us, please consider looking into this as we need someone to help us. We personally have an urgency in getting this resolved as a family member that rides in the car is 4 months pregnant and her life and the new life are both at stake if something should happen in our car if the brakes fail again. We would appreciate any help you can provide us. Please call me if any questions.

- Colchester, CT, USA

problem #6

Jan 062014

Fusion Hybrid 4-cyl

  • 76,500 miles
On 1/6/14 and 1/7/14, the brake warning sign would briefly light up in the upper left end of the dashboard. The local dealership changed oil and filter and performed a multi-point inspection on 1/8/14 and found no break problem. On 1/31/14, while on cruise control at 55 mph, the car started decelerating to 50, 45 and 40 mph on the highway in just a few seconds; I did not have time to read the warning signal and I only saw the word "break." I was able to resume my driving without any further incidence. A similar deceleration incident happened on 2/3/14. The warning signal was longer and I thought I read in the upper left end of the dashboard: "brake pad engaged." The local dealer checked the break system and could not find anything wrong. The service department contacted the Ford Motor Company that had no clue about the problem. Another similar deceleration incident happened again on 2/11/14. The warning signal was longer and read:" Park brake engaged." The brake signal also came on in the lower right end of the dashboard. Again, I was able to complete my drive and later drive back (one hour) to the local dealer service department without further incidence. On 2/12/14, the service department notified me that it did not find anything wrong and "headquarters" is saying that it needs to see the warning signal (that lasts only a few seconds to one minute). I am telling them that I want to drive a safe car and not have it suddenly decelerate in front of a semi-truck. The car is still in the dealer's service department. I would appreciate any assistance in this matter.

- Mcalester, OK, USA

problem #5

Jan 312014

Fusion Hybrid 4-cyl

  • 19,300 miles
Monday, Jan. 27 - power suddenly gave out when accelerating on freeway. Service wrench had been on earlier that day but had gone off. Dixon Ford told us it was ok to drive. I was in left lane and had to cross 5 lanes to get to median. Took it in to walnut creek Ford and they "re-flashed it", saying no concern was present at the time. They gave the dangerous car back to us fri, Jan 31st 130 miles driven in 2nd lane (one from carpool lane) at 65 mph accel lightly suddenly, car┐'s gas gave out, like before the road curved to right. Try to steer car right to follow lane as car decel noticed that steering not responding, even to strongest inputs (almost like locked, like car was off) tried to hit brakes, but pedal sank to floor no response regardless of pressure. Kept pressure but car did not slow began to drift passenger grabbed wheel also and tried to pull right. Gradually started to go right, but with extreme force applied. After force, wheel at most 5 degrees turn emergency brake to slow (not stop) steering corrections could not sufficiently turn car so car slammed into concrete median at 50 mph tightened emergency brake and continued to pull on the wheel slid along median as car screeched car finally stopped on the left side of freeway gear selector locked in drive turned off the engine while the selector was still in park. Responding chp officer K. alleman asked us to drive car to the other side of the freeway could not start car. Turned key 3 times but car refused to respond. Getting very hot in the car, just like mon, prob 95║ -100║ ambient temp again when ext. Temp. 58║ finally able to select neutral and release parking brake. Car did not start pax&I had to pull hard to get wheel to turn at all incident report #[xxx] officer confirmed brakes, steering, and power were all gone. Details in rept. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Walnut Creek, CA, USA

problem #4

Aug 092013

Fusion Hybrid

  • 43,400 miles
In August 2013 I experienced complete brake failure on my 2010 Ford Fusion hybrid. As I was driving out of a parking lot my brakes failed, and all of my warning indicators on the electronic dashboard lit up. I was able to drive back into the parking lot and coast to full stop. The incident is exactly what was described by another owner who posted this description, which is exactly what happened to me: "while driving down the road the brakes suddenly hit the floor and there was no minimum resistance." There was a customer satisfaction program initiated by Ford for the Ford Fusion hybrid made on or before October 17, 2009. My Ford Fusion hybrid was made in November 2009, which makes me believe the fix was not initiated on models made just after the csp! I have never experienced anything like this. I had to have my emc and hcu replaced. I bought the car new in January 2011, 2 1/2 years later I am having these issues, which I have never experienced with any other vehicle I have ever owned. I think Ford is aware of these issues, and are not recalling the vehicles that are still affected. I feel lucky I was able to get the car off the road safely without getting into an accident. This is a very dangerous situation. Prior to this happening, I had my car in for a different issue, and the service rep mentioned if something should happen to my brakes, it will be very expensive to fix, I now wonder if he was aware of this problem because others have also experienced this issue!

- Oakland Park, FL, USA

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