This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving down a hill at approximately 35 MPH, the "Service Power Steering Now" and Service Advance Track" messages were displayed before the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was towed to the residence. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 112,891.
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the electric power steering assist needed to be replaced. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was 99,847.
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that after starting the vehicle, the -€œPower Steering Assist-€ warning light illuminated and the vehicle was difficult to steer. The vehicle was restarted and the power steering functionality returned however, the failure recurred. The contact stated that recently while driving 20 MPH, the power steering assist warning light illuminated and the vehicle lost power steering functionality. The vehicle was driven back to the residence in manual steering mode. The contact took the vehicle to an independent mechanic who diagnosed the failure with a damaged power steering control module assembly which needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.
I was driving to work and a warning "service power steering" and "service advance trac" came on and the vehicle was then extremely difficult to steer. I am glad I was not going around a high speed curve.
The contact owns a 2011 Ford Fusion hybrid. While driving, the advancetrac and power steering assist warning indicators illuminated. Also, the power steering malfunctioned. The vehicle was taken to wynne Ford (1020 w Mercury blvd, hampton, va 23666, (757) 838-3673) and the contact was informed that there was no recall for the power steering failure. The vehicle was driven home without being diagnosed or repaired. The manufacturer stated that there was no recall and provided a case number. The failure mileage was 128,800.
- Hampton, VA, USA
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Check power steering and advtrc lights come on steering wheel became stiff and car is undrive-able if this was to happen at highway speed you be in big trouble crash no question lucky I was pulling in to walmart when this happened but car is undriveable tell fix
The contact owns a 2011 Ford Fusion hybrid. When the vehicle was started, "steering assist fault" appeared on the screen. In addition, the electronic stability control warning indicator started to flash. The vehicle was towed to larry H miller Ford (11595 6th ave, lakewood, co 80215) where it was diagnosed that the electronic vacuum pump needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 58,900.
Power steering failure after warning as vehicle was started. I was able to drive with superhuman effort directly to the nearest Ford dealer in escondido, California where we were when the incident occurred. Internet sources indicate that this failure is common and we identified a recall related to the issue. The dealer replaced the power steering rack and refused to apply the known issue recall. The dealer stated that although our vehicle was manufactured in the hermosillo plant during the time period stated in the recall, our VIN did not register the recall.
Power steering assist fault this has happened on 3 different occasions and resets after it has set for a period of time. The steering is near impossible to turning. It has only happened upon start up of the car. The car can not be driven while this warning is active.
I was driving right before entering the highway when my brakes suddenly went out and the service advanctrac and power steering lights came on. I stopped my car at the light and proceeded to turn it off and then back on. The problem seems to have went away; however, this is not the first time this has happened.
The contact owns a 2011 Ford Fusion hybrid. While attempting to drive the vehicle, the power steering failed to operate and the power steering fault indicator illuminated. The vehicle was taken to an independent mechanic who stated that the power steering control module needed to be replaced. The manufacturer was also contacted and stated that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The dealer was not contacted. The vehicle was not repaired. The failure mileage was approximately 60,000.
The power steering assist stops working and it is almost impossible to steer this has happened on 2 occasions in the last 3 months. The dash displays a power assist fault but there are no obd codes. This had a recall which I had the car in for and since it has happened a total of 3 times since. These have all occurred at low speed and the only way to clear it is to turn the car off and restart.
Power steering failure. I lost power steering completely. Car only has 76.181 miles on it.brought into Ford dealer and they said it was a power steering failure. Cost of repair $1500 plus tax to replace. Its at keyser & miller Ford Inc, collegeville pa to replace the whole power steering. Lot of complaints on this issue.is why isn't there a recall on this....."?" I shouldn't have to pay for this complete replacement
The contact owns a 2011 Ford Fusion hybrid. While operating the vehicle, the steering wheel seized and became very difficult to maneuver. The "service power steering" and "service advance trac" messages displayed as the failure occurred. The failure was not diagnosed or repaired. The manufacturer and local dealer (adamson Ford in birmingham, al) were notified of the failure. The failure mileage was 88,000.
The contact owns a 2011 Ford Fusion hybrid. The contact stated that the steering wheel seized while being operated at various speeds. The power steering fault warning indicator illuminated. Fred beans Ford of boyertown (525 pa-100, bechtelsville, pa) was contacted, but the failure could not be diagnosed. The steering gear assembly was replaced at the same dealer approximately three times. The manufacturer was notified of the failures. The failure mileage was approximately 98,000.
After filling up my tank, I proceeded to exit out of a quiktrip parking lot, back onto the street, when my brakes failed to stop the car. Luckily enough, this did not cause an accident and I was able to pull the car over in a nearby parking lot. After pulling over the service advancetrac light came on, in addition to the check brake system light. I checked the fluids, which all seemed to be fine. However, the brakes would not stop the vehicle unless pressed completely to the floor. This drastically affected the stop time which would definitely lead to an increased risk of an accident. I ended up having to get the vehicle towed as I did not want to risk driving it home.
The contact owns a 2011 Ford Fusion hybrid. While driving 50 mph, the steering wheel seized without warning while the contact was switching lanes. The vehicle was pulled over to a shoulder lane where the failure was still present. The contact owned a diagnostic machine and the codes indicated that the power steering control module needed to be replaced. The local dealer (mcclary Ford, 1104 us hwy 72 E, athens, al 35611) was contacted and stated that an appointment for diagnostic testing needed to be scheduled. The vehicle was not repaired. The manufacturer stated that the VIN was not included in NHTSA campaign number: 15V340000 (steering). The failure mileage was approximately 126,000.
We were driving in the freeway the car went from 80 to zero it would not go. It stalled in the fast lane almost causing a chain reaction. The vechile has been 'fixed' over 7 times. The dealership cannot figure out what's wrong. Many people online have had the same problems some people have died from accidents. This is very unsafe. Ford says they have recalled some vechiles but not all. They even suggested because it was older. My mother has a 2017 hybrid and is experiencing the same thing as me. The car is not safe at all! if someone doesnt make the fix it many people could be hurt
Sister was driving a 2011 Ford Fusion hybrid home from work on the freeway going about 80mph as she lost power steering. She went up an embankment and flew threw the air and hit a pillar. We know advance trac light was coming on the day before that from her google activity. She will never be able to tell us because she died in the crash that was cause from the power steering loss on 8/29/17. She was 17 yrs old. This is a tragic loss for our family and is not ok for Ford to sell cars like this. Someone do something!!!!
I am contacting you regarding a fatal car accident that my sister was just killed in on 8/29/17. She drove a 2011 Ford Fusion hybrid. My mother did not know about the issues many people have with these model cars. She would have never bought the car if she did. My sister was driving home from work when witnesses said that for reasons unknown to them out of no where my sisters car veered to the right onto an overpass embankment on I-580 at the 132 over pass crossing just West of vernalis, ca. She then went over the entire embankment and became airborne for 127 feet before smashing into the concrete pillar that supports the 132 bridge. She was killed instantly and pronounced deceased at 4:10 pm. In the California highway patrol collision report it says that the cause of the accident was an unsafe right turn. But there is no road to turn on, so why would someone turn there? she did not try to turn, we believe that her steering wheel veered to the right and locked up on her making her lose control of her car. This is because through 2010 to 2013 Ford Fusion models have a major issue with the epas steering suddenly going out and kicking the manual steering in. In 2015 there was a recall issued for the epas steering. When I checked my sisters VIN # to her car, it lists 2 recalls, one being the epas steering and the other being the airbag recall that was a major issue as well. We are not concerned with this being the cause of my sisters accident. We are concerned with the epas steering and have done extensive research on the recall, enough to know that this is what malfunctioned in her vehicle and caused her to crash, killing her.
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- West Unity, OH, USA