This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion hybrid. While driving approximately 45 mph, the engine made a grinding noise. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that the transmission and both front axle and bearings failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to thoroughbred Ford (8501 N boardwalk ave, Kansas City, mo 64154, phone: (816) 505-1818) where it was diagnosed that the transmission failed and needed to be replaced. The manufacturer stated that the customer satisfaction program for the transmission had expired and the vehicle could not be repaired. The approximate failure mileage was 92,000.
- Kansas City, MO, USA
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- Kansas City, MO, USA