really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
13,318 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Ford Fusion Hybrid brakes problems

brakes problem

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2014 Ford Fusion Hybrid Owner Comments

problem #7

Dec 182016

Fusion Hybrid

  • 35,000 miles


The contact owns a 2014 Ford Fusion hybrid. The contact stated that when the brake pedal was depressed at 35 mph, an abnormal noise emitted from front driver side of the vehicle as the brake pedal became extremely soft and went to floorboard. As a result, the brakes hesitated to respond as the contact reached an intersection and the brake warning lights illuminated. The contact mentioned that the vehicle eventually stopped and the information center displayed that there was brake failure message. The vehicle was taken to the dealer but the failure was unable to be determined. The manufacturer was not notified of the failure. The failure mileage was 35,000.

- Des Moines, IA, USA

problem #6

Jul 212015

Fusion Hybrid

  • 33,000 miles
Vehicle breaks stopped working and went straight to the floor. Also loss of steering. Since both the brakes and steering are electronic I believe there was a electronic failer in the car.

- Howell, MI, USA

problem #5

Nov 102014

Fusion Hybrid

  • 1,000 miles
The contact owns a 2014 Ford Fusion hybrid. While operating the vehicle, the brake sensor light would suddenly illuminate and the ABS was erroneously activated. When the brake pedal was depressed, the ABS could be heard operating. The vehicle was taken to the dealer on several occasions due to the failure. The dealer reprogrammed the brake computer, but the failure continued to occur. The vehicle was taken back to the dealer and the brake booster was replaced. The contact then experienced a condition in which the brake pedal was too sensitive. When slightly pressing the pedal, the brakes would abruptly stop the vehicle. The manufacturer was not notified of the failure. The VIN was invalid. The failure mileage was 1,000.

- Nesconset, NY, USA

problem #4

Jan 132015

Fusion Hybrid

  • 12,000 miles


My wife was traveling down a local road (5 lanes) and speed limit 40 mph getting into the center left turn lane, there were three additional cars in front of her. She was probably doing about 15 mph at most and began to depress the brake pedal when she experienced what we subsequently learned is called a "hard stop/hard brake" - this is when the electronic brakes fail and the manual brakes take over. Luckily, she is a very cautious driver and not prone to quick stops. The car slowed and finally came to a halt without hitting the car in front of her after she depressed the brake twice. It is very probable that she did not depress really far down not being aware of how the manual brakes are supposed to take over if the electronic brakes fail. She subsequently began to experience a low-grade clicking/grinding noise when she would have the brake pedal depressed after being at a complete stop. She took the car into the Ford dealership for immediate examination. She has been told that the dealership had to order a new ABS module. The fear for her is what would cause such a failure so early in the life cycle of the car (12,000 miles) plus if it is a problem with the ABS module is it a design flaw in module and will it continue to happy of the lifespan of the car.

- Livonia, MI, USA

problem #3

Jun 302014

Fusion Hybrid 4-cyl

  • 5,500 miles
My wife and I were driving South on I-95 in Florida. Unbeknownst to me, my wife's blouse caught on the electric emergency brake located on the left side of the center console and this momentarily engaged it. Our car screeched and lurched forward as the brake tried to engage. When she finally disengaged her clothing from the emergency brake lever, the car returned to normal operation. Mind you all of this happened at 70 mph! first, why would that switch be active when the car is moving? unlike a manual emergency brake operated by a lever, the electronic brake goes "full on" at engagement, making it particularly dangerous if it accidentally becomes engaged while the car is moving, especially at high speed. Second, I was lucky as traffic was pretty light at the time of this incident. If someone had been near to me, or tailgating as is so often the case on the highway, we would have had a serious accident. I must admit I was shaken until I finally unraveled what had happened. I love my Ford Fusion hybrid and the technology that's included in the car. The electronic emergency brake, however, should not be able to be engaged while the car is moving. As an example, the seat memory setting buttons can't be used while the car is in gear. That same limitation should be put in place for the electronic emergency brake before it causes a serious accident for someone.

- Boca Raton, FL, USA

problem #2

Jul 212014

Fusion Hybrid 4-cyl

  • 6,175 miles
Car had previously lost full power and brakes in April, incident repeated itself this time 5500 miles later while at freeway speeds. Car lost power brakes and steering, was able to cost to a stop. After stopping car locked itself in park and engaged the parking brake, making towing very difficult. After numerous restarts error lights disappeared and the car drove fine and was able to be moved out of traffic. After stopping car locked itself in park again and would no longer function. Dealer has no idea how to fix this issue, had this occurred with high traffic it would have resulted in a crash. Ford was contacted to attempt buy back program.

- San Francisco, CA, USA

problem #1

Apr 172014

Fusion Hybrid 4-cyl

  • 554 miles
Vehicle stalled while traveling about 35mph. Loss of all power both mechanical and electrical, numerous warning lights appeared on dash. Traction system disengaged then reengaged, which disabled and reenabled the brakes causing the car to slide across the rode. Upon restart all warning light disappeared. Car was towed to dealer, after scanning ECU 25+ codes were found. No solution was determined and Ford told the dealer to just reflash the ECU, and add dielectric grease to all connectors. All modules involved were tested and passed.

- San Francisco, CA, USA

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