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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
20,457 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Mustang accessories - interior problems

accessories - interior problem

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2011 Ford Mustang Owner Comments

problem #7

Jul 112016


  • miles


The non-adjustable headrest pushes my head too far forward and down. This causes pain in my neck and spine.

- Iuka, MS, USA

problem #6

Jul 012015


  • 59,000 miles
The contact owns a 2011 Ford Mustang. The contact stated that the driver's seat lever was defective. The contact was unable to adjust the driver seat forward, which prevented the contact from being able to reach the brake and accelerator pedals. The manufacturer stated that the defective lever was not recalled. The vehicle was not repaired. The approximate failure mileage was 59,000.

- Maurice, LA, USA

problem #5

Feb 032016


  • 71,200 miles
My back passenger floor is soaking wet for no reason. I have had issues with my air conditioning. Dealership said I had a leak but could not find the problem. I researched when they couldn't find it. My car started to not only blow hot air, but started smelling moldy. My cabin air filter and the carpartment was full of water. The filter was soaking wet and full of mold. I change it and drained the water myself. My car ac ran better than ever up to yesterday. My ac is not blowing the ice cold air and their is lots of water on the back floor. I have heated seats. The electrical parts are under the seats. I was told by the dealership I have the best warranty but it doesn't cover water. It didn't cover the ac either. I'm told I'm going to have to pay another $300+ to fix my car when this is a problem with 2005- present Mustangs. Look at he had the same issue. I'm still waiting for my seat belt recall to be fixed. I've had my seat belt warning a year after I got the car. I was told it too wasn't covered by the warranty and I would have to pay for the diagnostic to see what is causing the warning light on my dash. Ford needs to be held responsible for their cars and start fixing them. I have severe allergies. My back seat already has green looking mold on the carpet that obviously the water has been there for some time. I'm very upset by how it's about the money and not the customer service anymore. I don't feel safe and I owe too much. I can't get out of my car loan so I'm stuck with this lemon. Please, please help me. Look into the multiple complaints out on the internet about the cabin air filter drain backing up inside the car. Ford needs to find a solution and fix the damages done so far. My car stays in a garage except when I'm at work. I hope you will look into my issue. Thank you for your time.

- Washington, DC, USA

problem #4

Jun 052015


  • miles


Mustang 2011 hood edge has blistering paint in several places. Eclectic drivers side car seat stopped working, unable to adjust to a correct position, which affects driving safely, puerile low profile tires became weathered and cracked to the point of being unsafe to drive at 24,000 miles, I had to replace all 4 bad tires. I had a flat tire due to cracks in my tires and was informed they were unsafe for driving. I feel ripped off that my car feels unsafe to drive and is also now rusting. I'm attaching only one photo of a tire side since I'm still looking for my other photos with the weather rotting and huge cracks.

- Battle Creek, MI, USA

problem #3

Jan 272011

Mustang 6-cyl

  • miles
After several miles uphill, the vehicle had begun to travel downhill. After less than one mile, the steering was unresponsive; driver's input assumed hydraulic response. There was none. The vehicle hit the side of a mountain; very narrow shoulder didn't allow for error. The car overturned. The 'black box' located in the steering wheel collects a volume of data except one important fact: Steering wheel angle. The steering wheel was positioned to miss the mountain but not to enter the on-coming lane. The steering didn't react. Why was this essential data not recorded when many other trivial computations are present? I believe Ford understands the potential problem and omits the steering wheel angle because of liability. The vehicle was rented from hertz. They failed to advise the customer of the slow response of electronic steering. Second: Passenger seat belt is positioned high and the headrest protrudes, making an occupant of average size 'slouch' to avoid the uncomfortable strap. Regardless, the seat belt travels along the passenger's neck and tightens when the vehicle overturns. The 'accident' caused an 85% carotid artery dissection. My wife spent 10 days in a trauma center because of this horribly positioned seat belt and unresponsive steering. A friend who has a doctorate in nursing advised us during the hospitalization. She recently rented a Mustang and was worried when the strap bisected her throat. Go sit in one! it's all the evidence you need. Ford Motor Company will do nothing until they are presented with legal papers. I have formally notified them to no avail. They don't care. They just keep building them.

- Las Vegas, NV, USA

problem #2

Nov 172011


  • 13,000 miles
Inability to shift into gears while merging into traffic or while turning left across oncoming traffic both driver and passenger power seats will not move forward or back.

- Cadillac, MI, USA

problem #1

Feb 132011


  • miles
The head restraint design on the 2011 Ford Mustang is defective for taller drivers. I am 6' 1" but my 5' 8" wife also complains. Even at its tallest adjustment, I must hold my head forward in an unnatural and fatiguing position. I'm not the only one with this complaint, as the Mustang forums are filled with similar complaints from other drivers -- many of whom report simply removing the head restraint altogether. According to the forums, Ford says to increase the angle of the seatback, but then the steering wheel is too far away -- and I do not have short arms (35" sleeve length). My current solution is to raise the head restraint about 2" higher than the highest detent provided by Ford. Even though the unit is still in place, and seems secure when I push on it, I'm concerned about how it will perform in a crash because it is not latched into place and there's less of the rods down in the seatback for support. The other alternative is to remove the unit altogether, as some other Mustang owners have reported doing. Ford's design forces taller drivers into one of three unsafe modes: 1. drive the car with ones head tilted forward in a position that is both tiring and distracting. 2. remove the head restraint entirely. 3. raise the head restraint above the highest detent leaving it free to move and also with questionable amount of rod in the seatback.

- Oklahoma City, OK, USA

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