This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall: Still do not have an estimated repair time for the issue from manufacturer. Contacted in March regarding part availability and was told to try again in June. Parts still not available.
Takata recall. Ford Motor Co. Has not sent the necessary parts to the local dealers to fix the problem in a timely manner. My local Ford dealers don't have the parts to fix the problem and say that Ford Motor Co. Sends in just enough parts to fix a few vehicles at a time. I'm on a long waiting list. I've been waiting since July of 2016 since I received their official letter of notification.
Takata recall. The contact owns a 2008 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The dealer (landers mclarty Ford of fort payne, 1916 glenn boulevard sw, fort payne, al 35968, (256) 845-1101) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the local dealer (larson motors Inc, 1801 frontage road, Nebraska city, ne 68410, (800) 367-2406) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall - I received a letter from Ford several months ago telling me that the replacement part (18S02) was finally at the local dealership after waiting many months on this part to arrive. I drove to the dealership and they said the part was not there, but will be in June. I called the dealership in the beginning of June, and they tell me the part will not be in until later July or even later. So, then I called the 1-866-436-7332 Ford customer service line and they tell me that they have no idea when the part will be arriving at the dealerships, but they were nice enough to call the local dealership for me and have the parts department order the part specifically for me. I asked the person at the dealership when the part will arrive and he said it may be two weeks, two months, or even much longer than that. Ford should not send customers letters stating that a recalled part is in the dealerships when it is actually not there. This is blatantly lying to the customers and should be punishable by law. The dealerships are caught in the middle of this and it is not fair to them either. It's funny that when the fire in Michigan disrupted the production of the F150, it only took a very short time to get that up and running because I think Ford cares more about selling cars and trucks than about their current customers. It's really sad that I am not allowed to have a passenger in my truck for going on two years now, due to this safety recall. I don't even know if it is safe for me to drive, but I have no choice and they are not going to give me a vehicle to drive until mine is repaired. I seriously doubt that I will ever purchase a Ford product ever again because I see that they care more about making money than they do about caring for the safety of their customers.
- Winnabow, NC, USA
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My complaint is why does Ford issue recall notices when the parts aren't available at dealerships. I've called sam galloway Ford in fort myers three separate times from April till today and am not even really sure whether or not I'm in the system with them. I was told the two previous times I was but today they advised I wasn't. once again I was told the parts would take a couple of weeks to get in, yet this is a major safety recall! why aren't they available?
Letter from congressman walden on behalf of constituent regarding airbag safety recall on his 2008 Ford Ranger. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
Takata recall. The contact owns a 2008 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Caruso Ford Lincoln in long beach, California was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue and provided the contact with case number: Cas-12954807. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called pacifico marple Ford Lincoln at (888) 320-6221 (located at 3015 West chester pike, broomall, pa 19008) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. The dealer (gallagher Ford, 4613, 650 30th St elko, nv 89801, (775) 738-3147) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (five star Ford stone mountain (3800 us-78, snellville, ga 30039, (678) 384-4242) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was not available.
Takata recall. The contact owns a 2008 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (fremont motor scottsbluff, 1515 E 20th St, scottsbluff, ne 69361) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Ranger. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. The dealer (townsend sales & service, 340 main St, townsend, MA 01469) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall I received notice of recall 16V-384 in late April. I called for an appointment on April 24th and was told there were no part in stock and they had no idea when parts would be coming. Additionally, they would notify me when the parts arrived. I've waited a month, and called again on May 21st. Still no parts in hand, and no indication as to when parts will be available. I continue to have a car with an outstanding recall. What expectations should I have when notified that "parts are available" and instructions to "please call your dealer without delay and request a service date..."
Takata recall. The contact owns a 2008 Ford Ranger. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called paul heuring Ford at (219) 942-3673 (located at 720 N hobart rd, in 46342) and was informed that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall, made appointment at Ford dealership to have airbag replaced. Was told they have no parts. They have a waiting list of 70 vehicles for same problem. Why" appointment made at corwin Ford in nampa, Idaho on 05/15/2018. I am not impressed. Why do these dealerships not have replacement parts"
The contact owns a 2008 Ford Ranger. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. V&H automotive (715-387-2545) was called and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and informed the contact that the parts were available and to keep trying. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall I received a 2nd letter from Ford dated April 2018 telling me that 'parts are now available to repair your vehicle'. I have contacted 3 area dealers here in no. California and none of them have parts or can estimate when they will be available. This whole scenario started over 2 years ago and is still ongoing. Ford is definitely not doing enough to solve this dilemma and playing with people's lives via a possible faulty inflator. I appreciate all that NHTSA has done in this matter to date, but more pressure must be put on Ford to expedite this repair process.
"takata recall" we have 3 Ford vehicles all on recall list and since the begining of recall. Have received notices to have repaired, when dealer contacted we placed on waiting list and with each new notice we have continued to call dealer and each time have been told parts are on order and we will be contacted when available. It has been several years now and still no fix. This last notice states again repair is available but dealer continues to stat as always they have not arrived. Now the news and the web site reccomends we do not drive the vehicles.when ask if they can be removed or deactivated while we wait for a replacement they say no. Is our only option to travel in a mobile bomb? I am very upset, today when I called if their is a way to have it disabled until a new one is available or some way it can be replaced immediatly please let us know. It should be a crime to force people to drive in unsafe vehicles
The contact owns a 2008 Ford Ranger. The contact stated that NHTSA campaign number: 17V024000 (air bags) exceeded a reasonable amount of time for repair. The contact called sioux falls Ford (4901 West 26th street, sioux falls, sd 57106, (605)-361-0361) and requested to schedule a repair appointment. The dealer informed the contact numerous times that parts were unavailable. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Lubbock, TX, USA