This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Had changed brake pads a week earlier. Driving 55mph and the car crashed down on it's axle as the tire and wheel passed by us going down highway, in 37 North. Studs had all broken off. The disc brake is ruined from skidding on it. Traffic was moderately heavy. We skidded to a stop on a bridge and feel lucky not to have crashed into anyone.
The brake & ABS lights were coming on intermittently then the brakes started squeaking and eventually started at least scrubbing on the right side. Also, when you push the brake pedal down, it felt soft. This started happening again at the beginning of October of this year and the right front brakes are scrubbing. And, the brake pedal feels soft, again. My husband replaced the brakes on 12/28/09 and we had to have the right front axle and spindle replaced on 01/13/10. We had the recall no. 09S09 work performed at richard haney Ford in carrollton, Georgia on 12/17/09. New front brakes were also put on by mechanics on 12/12/08 & 09/17/07.
I maintained my Windstar properly. It began to leak coolant and engine light. Ford dealership stated it needed a new engine. Due to faulty head gasket causing leak of coolant. Ford Canada agreed to cover some of the cost but not all of it. Said if I declined their offer they would withdraw all offers. So I took it. I couldn't afford the bill as it was. I have since seen a small claims court in quebec found that Ford was responsible for the repairs related to the head gasket. I have contacted Ford Canada customer complaint center. And told they will not reimburse me for the expenses. And that although they lost the complaint in quebec in all other Canadian proviences they have one. Even a class action suit. Why would they pay a portion of the repair if they were not responsible"?" I feel they are responsible for the full cost of the engine repair.
- Burlington, UN, USA
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The 1996 Ford Windstar continues to have defective head gaskets as in 1994 and 1995 models. This lead to engine failure at 78,000 miles! the cost to replace the engine per miller Ford was $4,778. We paid 19,000 for this vehicle and refuse to pay for a new engine! the nasa has stated the head gasket should last at least 120,000 miles or the life of the vehicle. We have had this Ford Windstar with a blown engine due to head gasket failure since last December, but continue to make monthly payments on this dead Ford Windstar. We pay taxes, insurance, and montly payments to Ford credit for the next 18 months or so. We just discontinued registration fees as the dmv told us we could do this. Ford refuses to acknowledge this problem and is not standing up to it's committment of quality care to it's customers. I urge anyone who is considering buying a Ford to do their research. Ford is a company that does not stand behind it's promises. We will never own another Ford although our family has never owned anything but until now. Ford wake up!
My 1996 Ford Windstar van's engine assembly must be replaced due to persistent internal coolant loss into the engine, despite repeated trips to the dealership with complaints of classic head-gasket symptoms. Ford displayed blatant neglegence and dishonesty in its dealings with me. I took my van to dealership twice for head-gasket-like symptoms: Excessive loss of coolant with no external leakage, gray smoke out of exhaust, and engine running rough. The first time the dealership said no problems could be found. Two weeks later I returned to the dealership with the same symptoms, only this time more obvious, and the check-engine light had come on. The dealership determined my engine had overheated and that coolant was lost via the timing cover gasket, which they replaced and then returned the vehicle to me. Exactly one thousand miles later I had to have my vehicle towed to the dealership, at which point they condemned my engine due to coolant entering the #1 cylindar. They offered to replace the engine for $3,650, which includes a 20% discount for the timing cover gasket work that was done for nothing. I refused the offer and managed to barely drive the vehicle home, where it now sits, undrivable. Aware of the Windstar head gasket problems from the beginning, I repeatedly stressed to the dealership my concern that this was a head gasket problem, but they repeatedly explained this was not the problem. They lied by saying no known gasket problems exist on the 1996 Windstar, but I researched the NHTSA's records and found tsb 99-13-1 (titled "underdetermined loss of coolant"), which instructs dealerships to replace the gaskets in situations like mine. The tsb is very clear. I wrote the dealership a letter demanding help replacing the engine, but received no reply. I re-sent the same letter and documents to the dealership just yesterday. I can provide copies of all documents, as I have scanned them into a compressed pdf file for E-mail transmission.
While traveling on the highway the ABS braking light appear on the dashboard and the pedal went all the way to the floor. Please provide additional information dealer is aware of the problem.
The brake system and it's components failed, the ABS light had come on constantly, the transmission burned out, and the engine was contaminated with coolant. The consumer requested a new vehicle or a new engine. Mr scc
A D V E R T I S E M E N T S
- Morgantown, IN, USA