really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Ford Windstar seat belts / air bags problems

seat belts / air bags problem

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2002 Ford Windstar Owner Comments

problem #2

Jan 052006


  • miles


I was driving 55 around 8:45 pm on a local highway, there were no other cars around, when all of a sudden I heard a sound like an explosion and I felt pain on the left side of my face. I did not brake, I took my foot off the gas and pulled over and turned on the overhead light. My face and ear hurt and my ears were ringing, I looked to my left and found that the side airbag that deployed, which was what had caused the ringing in my ears and the pain in the side of my face. I called 911 and a NY state trooper responded. He looked in the road and at the car and determined that I did not hit an animal, that there was no large debris in the road that I may have hit, and there was absolutely no new damage to the vehicle- especially there was no damage to the drivers side door. The only explanation is that the airbag deployed on its own. When the airbag deployed, it tore open the fabric of the drivers seat and foam stuffing from the seat exploded out and all over the inside of the minivan. Today I went to the Ford dealer from whom I bought the vehicle and we are attempting to determine how the damage will be repaired. Ford wants me to file an insurance claim and have my insurance company pay for the repair, but I believe this to be a potentially dangerous mechanical defect on Ford's part and that Ford should pay for the repair and investigate the problem further. The service manager at the dealership just kept telling me that airbags just don't deploy on their own, but after looking at my van he agreed that it must have deployed on its own since there is no damage on the door to indicate that I was struck by something.

- Batavia, NY, USA

problem #1

Aug 032003


  • miles
While driving at 50 mph driver side air bag deployed without impact, knocking driver unconscious, and causing vehicle to crash.

- Sunnyvale, CA, USA

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