This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 GMC Envoy. The contact stated that she could smell gasoline in her vehicle; however, when the passenger inspected the vehicle there was no evidence of fuel. She took the vehicle to the dealership and was told that the fuel tank and sensor needed to be replaced as there was corrosion on the fuel tank assembly. There was a technical service bulletin (10026522) but her vehicle was outside the mileage range of 120,000 miles. The dealer would not repair her vehicle free of charge. She called the manufacturer and was told that they could not assist her. The vehicle has not been repaired. The current mileage was 128,214. The failure mileage was approximately 119,000.
The contact owns a 2002 GMC Envoy. The contact smelled fuel and noticed gasoline leaking from the fuel tank. The failure caused the fuel tank to corrode and rust. The dealer stated that they will not cover the repair. The contact was advised to call GM, but they also would not cover the repair. The repair would cost $600. The failure mileage was 142,000.
When attempting to fill the fuel tank, gasoline will spill out the top of the tank (not the filler hose) and onto the ground. Rather than return up the hose and indicate to the pump that the tank is full, the gasoline goes everywhere. If you just add gas but do not fill the tank, this does not happen.
The electrical computer memory for the exterior mirrors and the seat adjuster failed. This caused the seats for driver and passenger side not to be adjusted. Also the mirrors are not able to be adjusted. Driver has to continously adjust the miirrors in order to see. Dealer reset memory seats, reprogrammed mirror memory, and replaced left and right front seat modules. Did not remedy problem. Customer states that there is a fuel leak loss of 1/2 tank in 3 miles. Dealer repaired loose connection between main fuel line and the fuel tank.
Gas gauge was 1/4 tank off, returned to dealer to fix problem after running out of gas. Dealer replaced float/sender. Returned to dealer one hour later after attempting to fill tank with fuel and fuel poured out of top of tank. Dealer then claimed the fuel tank was defective and distorted by the factory, ordered new tank, replaced same. All is working now.
A D V E R T I S E M E N T S
- Carver, MA, USA