This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 GMC Terrain. The contact stated that while driving approximately 65 MPH in a rainstorm, the front windshield wiper blades suddenly malfunctioned and ceased operation creating a visibility hazard to the driver. The vehicle was taken to the local dealer who determined that the windshield wiper motor was faulty and needed to be replaced. The contact was informed that parts for NHTSA Campaign Number: 22V165000 (Visibility) were not yet available. A temporary fix was provided by the dealer. No further information was available. The manufacturer was not yet notified of the failure. The failure mileage was 72,000.
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated while driving 50-55 MPH in a rainstorm, the windshield wipers stopped working and remained stuck in the middle of the windshield. The contact's husband depressed the brake pedal and veered to the side of the road until the rain stopped. The contact's husband continued driving to his destination. The vehicle was taken to the dealer where it was diagnosed that the windshield wiper arm assemblies, module, and blades needed to be replaced. The vehicle was repaired. The contact notified the manufacturer of the failure and inquired about reimbursement. The manufacturer provided no assistance. The failure mileage was approximately 61,000.
Hello I have 2 active safety recalls for my GMC Terrain 2015 that the manufacturer does not want to repair as well as the dealership where I bough from it is Headlamp VeIling Glare (NHTSA # 22V137) Windshield Wiper Failure ( NHTSA # 22V165 ) my car is paid off, and I want to listed as a Host and I can't until this is fixed can you please help Thanks Olga
- North Miami Beach , FL, USA
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Engine failure - car engine turned off when I stopped at a stop sign. Car warning lights flashed. Had to shut ignition off and turn on again. Car started again, but with check engine light staying on. From that point on, every time I would slow down for traffic lights, stop signs, turns or for any other reason when slowing down, the car would shut off. This was extremely dangerous in traffic as it would stall out randomly when slowing down. The car did not give any indication of any pending problems. Windshield wipers - stopped dead during a heavy rainstorm while traveling on a highway. Wipers were completely non-functional in any mode. Had to try to pull off the highway and park as driving visibility was non-existent. Safety to myself and others was completely compromised as I could not see to drive. No warning signs or messages to advise of this problem coming.
My windshield wipers snapped off in the middle of a storm. I had them replaced and submitted all the paperwork to GMC. They have not reimbursed me. The reference number with GMC is: [XXX], 2015 GMC Recall Follow Up Dear [XXX], Thank you for contacting GMC Customer Service. The vehicle identification numbers for recall have been published and your vehicle with vehicle identification number [XXX] is part of this recall. Total customer satisfaction is important to us at GMC. If your situation has been resolved to your satisfaction, no further action is necessary. If it has not, please contact us at -[XXX]. Thank you again for taking the time to contact GMC. GMC Customer Assistance [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
My wipers on my 2015 GMC Terrain failed when I was driving, during a rain storm. I called the GMC Customer Service number about this recall before I had my car inspected. After giving customer service a call, I felt like no resolution was done. Yes, I believe not having windshield wipers does put others on the road at risk, when it is needed during a rainfall. I went to an independent service to have my car diagnosed, and they confirmed that my wipers did not work and it needed replaced. There was no warnings lights on my dashboard before my wipers stopped.
The contact owns a 2015 GMC Terrain. The contact stated that while driving approximately 65 MPH in a rainstorm, the windshield wipers suddenly became inoperable creating a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and informed the contact that recall repair parts for NHTSA Campaign Number: 22V165000 (Visibility) were not yet available. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
The contact owns a 2015 GMC Terrain. The contact stated while driving at an undisclosed speed in the rain, the windshield wipers became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed and determined that the windshield wiper module needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but no additional assistance was provided. The approximate failure mileage was 99,536. VIN tool confirms parts not available.
The contact owns a 2015 GMC Terrain. The contact stated while driving 75 MPH, the windshield wipers failed while in use during a rainstorm without warning. Upon investigation, the contact discovered that his vehicle was included in NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was also notified of the issue and provided the same information as the dealer. The manufacturer informed the contact that the vehicle was safe to drive despite the failure. The contact repaired the vehicle himself. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 83,000. VIN tool confirms parts not available.
The contact owns a 2015 GMC Terrain. The contact stated while driving approximately 60 MPH, the driver-€™s side windshield wiper became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and was diagnosed with windshield wiper module failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The manufacturer suggested that the wiper modules be replaced. The contact related the failure to NHTSA Campaign Number 22V165000 (Visibility) for which the VIN was included. The approximate failure mileage was 118,400.
The windshield wipers failed while driving the vehicle on the highway in the rain. The wipers stopped without warning and had no previous issues. I could not see out the windshield. Fortunately, I was able to get off the highway. If there was heavier traffic, it could have caused a serious accident. I took the vehicle to an independent repair shop since it was the weekend and I was about 30 miles from home. They replaced the wiper motor and wiper transmission arm. They showed me how the parts failed. I have a receipt for the work. GMC will not reimburse me for the repair since they have not issued a fix for this issue. It has been 2 years and 5 months since GMC issued the Special Coverage Adjustment. Considering the seriousness of the defect and the potential for loss of life, it is unconscionable that GMC does not have a fix for this.
Windshield wipers stopped working during rain storm on 5/17/2022 while driving with grandchildren in vehicle. This was a very dangerous occasion. No service center will inspect this free of charge. No warning lights were prompted.
The contact owns a 2015 GMC Terrain. The contact stated that while driving in the rain, the windshield wipers became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the wipers were repaired. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts are not available. The approximate failure mileage was 74,115.
The windshield wipers stopped working on 3/24/2022. There is a recall on the windshield wipers of this vehicle. I called Sunrise GMC Wolfchase and gave them the VIN and they confirmed that It was a recall and scheduled an appointment to fix it for the following week 3/29/2022. I brought the vehicle in and was told by the service manager that they would not fix the windshield wipers according to the recall because the car has a new/savage title. However, they had all parts in stock and would be able to fix it for the price of $575.32. I do not understand this because after reviewing the NHTSA.GOV answers I read that "being salvaged is not reason for a manufacturer to deny a recall. Under the law, they must replace that defective part as long as the car is drivable." Please advise as soon as possible on what steps to take next. As of now, This is our only vehicle and it is needed for transportation to and from work. Thankyou
It was snowing. I cleared all the snow off my vehicle and warmed it up. I went to turn my wipers on, and they didn't work. The wipers just won't turn on.
I was driving home last evening in the rain and with no warning my windshield wipers quit working. My visibility was severely impaired and this could have caused a very serious accident.
When I entered the vehicle to drive on a rainy day the windshield wipers would not come on after I moved the arm up. They would sometimes work when on "INT" but would not stay on and they would not work at all in the low or hi mode. There were no warning lights on. There has currently been no inspection. This caused me to have to drive home in the rain with poor visibility because the wipers would not work properly, as the "INT" mode would turn on and off randomly and not in the typical pattern on "INT" mode.
A D V E R T I S E M E N T S
- Lehighton, PA, USA