This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have has consistent problems with the braking system. It will brake and/or show the warning when nothing is there. The jerking of this has caused me to get in an accident June 2020 while moving to a new duty station. It was raining and there were no other cars on this highway thankfully. It was scary and I was even going below the speed limit. This caused my car to become nearly uncontrollable. My children and I were fortunately unharmed, but pretty shaken up. I had everything repaired and the same thing still happens to this day. That was only about 3 months after I purchased my car. I hear a lot of rattling as if something has come undone inside. Many times when I am driving I can feel the car jerk to a certain side or forward. That issue almost caused another accident in Feb 2021. I was backing out of a parking spot with plenty of room between myself and the other cars. My braking warning came on and it stopped my car. Then immediately it jerked back aggressively and almost hit a car behind me. Soon after I managed to back out and shift into drive, it jerked forward while stopping then jerking again. Although it is not all of the time, it has happened enough to cause accidents and almost a lot more. I think the 2019 Honda Passport should be looked into more and corrected. As these issues should not be happening.
The auto braking system comes on randomly without warning and for no reason. A warning flashing BRAKE. BRAKE comes on, you can feel the brakes grab slightly. It's very unnerving in traffic and slows the car slightly....it hasn't cause the car to stop yet. When I took it to the dealership they "couldn't find anything wrong with it and couldn't get it to do the same thing" I explained that it was happening randomly, that's why they couldn't get it to duplicate. This is definitely a safety hazard when driving and distracting the drive from their attention on the road. Their seems to be something wrong with the sensors but they don't seem to know what to do or are willing to acknowledge the problem. This has happened at least a dozen different times since I bought the car 4 months ago.
Right front disk brake caliper unit failed because the top bolt was not properly tightened. Driving in normal highway conditions (but in the Utah desert) the top bolt of the unit fell out and the caliper unit dropped off the disk. When repaired (new bolt and rubber fittings) the mechanic checked the left front brake and found it loose as well. Invoice for repair not immediately available. Cost $106
Very frequent false warnings for collision braking system. Bushes, road signs, roundabouts, oncoming traffic, etc. Will false trigger the system. Many owners reporting false warnings or braking but no fix. Distracting and dangerous when it happens. Once the vehicle slammed on the brakes for no good reason due to a car turning off the roadway far ahead at low speeds. The system is distracting and could in some circumstances apply brakes when no reasonable threat is present. Careful driver who leaves distance, and I now disable this supposed safety system to be safer from it.
- Parker, CO, USA
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The collision avoidance braking system and warning goes off randomly when there is no danger or even another car present. The warning occurs and the steering wheel will shake and on a few occasions the brakes were actually applied when no danger was present. I now disable the system by shutting it off upon starting. It is a dangerous circumstance when the brakes go off un-commanded. This has happened a number of times during the one year and 3500 miles I have owned the vehicle. I did identify one particular location this would occur quite often. The dealer, upon my complaint, claimed the system was ok. Normal. I went on-line and read of many people complaining of this same thing happening to their Honda Passport and one report stated it happened at highway speed and they were hit from behind. I suggest this system be reviewed or permanently be disabled. I reported below the last date I had this happened and roughly the mileage on the vehicle I first noticed it.
This problem has occurred ever since we bought the Passport in may of 2020 it is an ongoing problem and has occurred many times. Occasionally, while in motion and driving 45-60 mph on a two lane road, particularly on a curve to the right (has occurred on straight stretches too) the anti-collision brake system will apply the brakes as a warning. The speedometer lights up orange with large letters twice in a row (brake! brake!). at this time I can feel the brakes applied lightly and the dealers service writer has confirmed that the brake lights also activate. This happens very frequently in my vehicle (and according to many on the Passport owners forums it is a common problem). With me it will happen at least once every 75-100 miles or more frequently. On a trip in July of about 5000 miles, this occurred over a hundred times. I have only seen this system operate correctly twice, with cars in front of me.....the other times the car is in the oncoming lane. Once, a car passed me on an interstate (me in right lane, he in left, same direction) and when he was about 20 feet ahead of me the warning activated. I have had the car in twice mentioning this problem and the technician has not been able to re-create the problem on their short test drive. The customer service at Honda usa suggested they check the aiming of the windshield camera and the front emblem radar. I asked them to check these the second time I had it in they said these both were aimed properly and there was nothing else they can do about it. They tell me I can disable this at the start of every trip but if I forget to do that and happen to have this occur on an icy road in winter, it's not safe. The car has been in twice for three recalls already and they have not been able to see or fix this problem. And it activated again on the way home after my last recall appointment so it is still a problem.
The collision detection system frequently lights up the flashing "brake" notice under conditions that should not require a braking notification. It is too sensitive and I'm very concerned it will activate the brakes when not necessary and cause a rear end collision. This happens regularly and has occurred numerous times over the year we've had vehicle. The most noticeable is when when going around a curve and a car is in the other lane directly in front of you. So far it has not activated the brakes, but there should be some ai built into the system to know that you are going around a curve based on the fact that the wheels are turned and not be as sensitive going around a curve.
Vehicle will intermittently activate collision mitigation braking system with no traffic nor objects nearby, causing the vehicle to come to a near stop, or full stop. Speed, weather, and driving conditions vary during false activation, but it has also happened at highway speed, nearly causing a high-speed rear-end accident. Vehicle has twice been taken to local dealer and since they claim that it cannot be easily recreated due to intermittent condition, then they cannot diagnose & repair.
The automatic collision braking system activates on the highway on its own with no traffic in front of my vehicle and no reason to apply the brakes. It flashes the brake warning and then abruptly applies the brakes. This cause vehicles behind to abruptly apply their brakes. This is going to cause collision and loss of life. My wife brought the vehicle to the Honda dealer who cleaned the sensor and the vehicle did the same thing on the drive home.
The automatic braking system activated unnecessarily while driving on the interstate. The cruise control was set to 75 mph. There were no objects or vehicles in front of my car during the brake activation. While cruising down the interstate, the "brake!" message appeared and the vehicle automatically applied the brakes. I noticed that the vehicle shouldn't be braking and to avoid being rear ended on the interstate, I pressed the gas pedal to try to deactivate the system. Since the first incident it has activated unnecessarily again 3 times.
Was driving 70mph on the freeway using adaptive cruise control (acc). No cars ahead of me, several behind. The car icon on my dash (lights up while using acc) began flashing then my Passport (on it's own) slammed on the breaks, forcing my daughter and I into our seatbelts hard, and forced the cars behind to slam on their breaks. The break warning that usually flashes on the dash when there's a reason to break didn't happen. It was a close call but everyone avoided a collision. Immediately took to dealership. They said they'd never heard of that happening but I googled it and the issue pops up several times in online forums and there's a class action lawsuit from 2017 CR-V's from problems with the acc. Waiting to hear what dealership says, but the guy said they'd just take it for a few test drives and see if it happens again. Absolutely do not feel safe driving vehicle now!
Starting at about 500 miles, a crackling noise would propagate through the speakers and the infotainment and rearview camera would shut off. Took the car for service and the fixed the problem for a few hundred miles when it came back much more severe. Stepping on the gas, or bumps would produce erratic issues, not only freezing the infotainment along with intense crackling noises, but also, braking on its own. Took the car to back for service and the dealer stated that they could not reproduce the braking on its own issue. Not unsurprising because the pattern of problems is random. Service at least admitted the infotainment issues and I was told that this is a common problem that Honda is working on a repair involving replacement of the harness. They wanted to replace the infotainment unit but the part would not be in stock for almost 4 weeks. The problems have only worsened since and now blacking out of the speedometer is the latest safety issue. Called Honda and asked to have the car replaced, only to be told that I am a liar and the car has not been serviced once yet. The Honda representative provided the most disgusting customer service I have ever encountered denying the issues and telling me that there is no safety issue and basically implying that the infotainment problem almost does not exist. He lied telling me that Honda is not working on any permanent fix, as according to him there is not a problem. Dealer and service employees all know the problem, but Honda believes that its customers are idiots with zero intelligence. Made me realize the importance of using a lawyer and participating in class actions, as the only way Honda will respond to the "elephant in the room" is through legal action. I also hope NHTSA will act quickly on this very well known problem and force a solution.
Since I have leased the vehicle, the collision mitigation breaking system is coming on when not needed, at times during highway speeds.. I have been nearly rear-ended three times, the latest causing the man behind me to almost go off the road into a ditch (thankfully he was able to just barely avoid this) and it is happening when my husband is driving the car as well. It is very startling and worrisome. The car actually nosedives and comes to a complete stop at times'other times it breaks suddenly and then releases or I have to put my foot down on the gas while trying to disengage the system. I have taken it into the dealership a few times already and they are not able to fix it as it cannot be replicated when they have had it (weeks can go by in between when it happens) and I have expressed I do not want them constantly driving my vehicle trying to cause this issue when I was told explicitly that if this happens and they're driving my vehicle, my insurance is responsible. I have also filed a complaint with Honda motor America where a case has been opened and closed very quickly. Their response was that it is pretty much not their problem, I am on my own unless I am able to make it happen in front of an advisor, or have an advisor drive my car frequently (like using it to go to and from work, etc. Being they do not drive it far when trying to replicate the issue) and they do not hold any liability if this issue is to cause an accident where myself or other drivers on the work are injured in any capacity. I also have been getting warning lights at times that the system is malfunctioning and my automatic high beams have begun to not work properly as well. The dealer told me the only fix is to 'if I were you I would just shut it off every time I get in the car'. I want it to work properly being it was part of the reason I leased the vehicle as it's standard equipment,
After car sits overnight, or even as little as a few hours, break pedal is rock hard and can't be depressed thus not allowing the car to start using push start. All electrical works fine but msg on dash says "to start engine press brake" the pedal won't budge and the car won't start. Have to use two feet at times to depress break pedal to allow push start button to engage. Every morning for last six days this happens. Have encountered problem even after car is warmed up. First dealer said normal but no one should have to use two feet to press the break pedal to start the car. Currently going to a second dealer to investigate issue at first oil change. Honda, please issue a fix. Once car is started, brakes return to normal feel.
After car sits overnight, break pedal is rock hard and can't be depressed thus not allowing the car to start using push start. All electrical works fine but msg on dash says "to start engine press brake" the pedal won't budge and the car won't start. Have to use two feet at times to depress break pedal to allow push start button to engage. Every morning for last six days this happens. Have encountered problem even after car is warmed up. First dealer said normal but no one should have to use two feet to press the break pedal to start the car. Currently at second dealer to investigate as service writer experienced what I described and said that brake pedal was excessively hard. Vehicle is on flat ground and break pedal is not being pumped. Happens upon just getting into car, placing foot on break to start car and won't start.
A D V E R T I S E M E N T S
- Beaufort, SC, USA