really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
178,458 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2007 Hyundai Entourage body / paint problems

body / paint problem

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2007 Hyundai Entourage Owner Comments

problem #8

Nov 202016


  • 81,000 miles


As I ramped on to a busy interstate, the front hood latch gave way. The hood flipped up smashing my windshield and blocking all front vision. I was able to get over to the shoulder without getting hit by another vehicle. I was going about 60 mph when the hood latch gave way. About two weeks ago, same thing: The front hood latch gave way, but that time I was going only about 25 mph as I slowed down on a secondary road to turn in to the subdivision where I live. No harm done to the windshield the first time. First time I assumed I had not properly shut down the hood. Second time, the hood latch and safety failed.

- Northbrook, IL, USA

problem #7

Aug 092015


  • 1,003,899 miles
The sliding door on the passenger side don't stay closed..when I'm driving the door slides open. Specially when I make left turns. It is very dangerous..specially when I carry 2 small kids..mechanics cannot find whats wrong with the sliding door..please help..

- White Plains, NY, USA

problem #6

Aug 032015


  • 107,000 miles
Rear door latches are defective. They were due to be replaced under a recall. After the dealer could not get the parts for a year they finally replaced them with the same part on one side and only inspected the other side. The recall was to replace both with a new style latch. Latch still fails and hyuandai claims the recall is complete. The dealer has told Hyundai that they only inspected the latch which is not the scope of the work to be performed. I have tried to resolve this with Hyundai and they just circle me back to the dealer.

- North Attleboro, MA, USA

problem #5

Dec 122014

Entourage 6-cyl

  • 44,605 miles


Coming into my driveway, which I had done thousands of times before, pushed the open button on the van's mirror, my foot on the brake waiting for the garage door to open, my daughter to get out. However, before she could remove her seat belt, the van lunged forward with such speed, we were both screaming in shock. It smashed thru the garage door lunged with such force tearing down the closet in the back of the garage, running over lawn mower and power tools, and smashing everything in its path. My daughter, who is a professional driver, slammed it into park, and I turned off the key, still in shock. My foot felt like it went thru the floor I was on it with such force. My husband heard the crash (he is nearly deaf)so he rushed to pull me out as I was stunned, my daughter got out, called 911 as she smelled gas. The fire dept came and turned off the gas, did a meter reading and there was no natural gas leaks. In all my 60+ yrs of driving all types of vehicles, all over the world, my husband is retired military, I have never had anything like this happen. We were planning on packing the van to leave on a trip, if I would have been on a hwy or school zone or at a busy section of town, I shudder to think what would have happened, perhaps we would have been killed or worse, others would have been injured or killed. I've driven with the same insurance co. For 59 yrs and have a super good driving record, to this day, I can not get into a car or van and drive...this has really made me realize, that cars/vans are unsafe today. When my husband talked to our mechanic's, they told him, it happens often, that a garage door opener can set off the electronics in a van or car and it will lunge forward out of control. Omg something needs to be done to make them safer not more gadgets.

- Dallas, TX, USA

problem #4

Jul 212014


  • 132,000 miles
The contact owns a 2007 Hyundai Entourage. The contact stated that the sub-frame was rusted. In addition, the rack and pinion shifted which caused the power steering to leak. The vehicle was taken to a dealer where it was diagnosed that the sub frame needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 132,000.

- Brewerton, NY, USA

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problem #3

Jan 012010

Entourage 6-cyl Diesel

  • miles
We purchased '07 Hyundai Entourage in 2009. We had several minor problems that year, which we overlooked as result of normal maintenance. However, we now think otherwise as the electrical system seems to be faulty! issues: Replaced battery three times within 1 year. Remote entry stopped working for sliding doors, they lock/unlock but do not open/close. Sliding door on driver's side doesn't work via switch inside the door or ceiling console. At times our doors slide open while driving! from beginning, a large quantity of watery like substance leaking from engine area. Mechanic tightened a gasket during an oil change which temporarily lightened the problem...but it continues to this day. Every mechanic has mentioned this leak but cannot determine origin. Engine light came on 2 years ago, we were told to replace electronic throttle control ($1500!). however, light turns off for extended periods of time (loose wire" poor battery? faulty computer"), so we're hesitant to order that part...feel like the computer is faulty. Couple of week's ago the air bag light came on and will not turn off, even though we have not been in a collision. Driver's turn signal burns out within three weeks of replacement, it's been this way since day one. A few days ago the driver's side door wasn't responding to the keyless remote...it remained locked even as all other doors unlocked...curious to see if this becomes a recurring problem. Additionally, the latch on the driver's side sliding door broke off several months ago, followed by the passenger sliding door latch one month ago, with regular use. Not happy with this vehicle! we got a lemon, we believe the electrical system/computer is faulty, and we feel it should be the manufacturer's responsibility to repair...this is the first step that we're taking towards a complaint. Any feedback/assistance welcomed.

- Kailua, HI, USA

problem #2

Sep 072012


  • 58,660 miles
I was driving in the left lane of a local highway with no median, at approximately 40-43 mph. It was about 7:30 in the evening on a Friday and traffic was heavy. The hood of my Entourage suddenly popped open hitting my windshield and obscuring my view. Luckily I was able to steer the car over to the right lane and then onto the shoulder, which is also minimal in that location due to a ditch. I am very grateful that my daughter and I are safe, that I didn't hit anyone and no one hit us and that I didn't hit any other stationary objects or end up in the ditch due to my inability to see where I was going. There is no reason why the hood should open by itself. No one had opened it for months. I had been driving up and down that stretch of road, sometimes multiple times daily without incident. There was no trauma to my car. No accidents, nothing hit the car prior to this occurring. It just suddenly flew open. It was bent out of shape, difficult to close, detached from the side support arms that hold it open when servicing the engine. A wrecker driver pulled over and offered assistance, we were able to close it together and he had to use a large wrench (I think I am no mechanic) to adjust the latch in order to even close the hood, let alone secure it.

- Kapaa, HI, USA

problem #1

Oct 012007

Entourage 6-cyl

  • 500 miles
Automatic van doors fail to close and rebound open. The van has been in multiple times (over 10) the door assembly has been replaced at least 5 times and all recalls have been fixed. This van is not safe. They all need to be recalled to avoid serious injury. Hyundai is not making this van any longer and has given consumers little hope to fixing the doors once and for all. I sat in the parking lot single digit temps, snow and wind chills with my young daughter while I tried and tried to close the door. They will not even close on the manual setting at times. This van is dangerous!

- Pittsburgh, PA, USA

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