The contact owns a 2014 Hyundai Equus. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lowered, causing the contact to nearly lose control of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear strut assembly, air springs, solenoid module, ECU, and connector assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 68,899.

- Byram, MS, USA

Car is equipped with an air bag suspension system. There was a failure with the airbags around 18 months ( in 2016) of the car being put in service. I was driving on a hway at 70 mph w/grandkids in the car when the airgbags failed and the nose of the car immediately went down and the car started to veer. Luckily there was no other cars around me and I was able to slow down and pull off the hway. Coincidentally, I was just a mile from the dealership and immediately took the car to them and they gave me loaner car and took it in to repair under warranty. Approximately 18 months later, the air bags failed again and the car was just past warranty so I paid for the repair but contacted Hyundai and they reimbursed me.Hyundai told me they had problems with the design of the airbags and redesigned it which is what my car was then equipped with. The air bag system has failed twice more since then. The most recent incident caused many problems with the car. The air bag system had a leak and caused the compressor to keep filling them. I don't believe this compressor was built to be in use so much and caused my battery and alternator to fail, then the compressor itself finally failed. All this took place because of the faulty suspension air bag system. I believe Hyundai was negligent in not issuing a recall when the airbags originally failed back in 2016 as it could have led to a bad accident. I went on line and found many chat rooms with people having had the same or similar experiences to me. Hyundai is well aware of the problems with the system yet has chosen to ignore it and hope the problem goes away. Because of all the problems with this suspension, they have since done away with it and gone to a standard suspension system on all the newer cars that are similar to mine ( now Genisis). They need to do something for all the older cars still on the road with this old suspension. The date listed below is for the last incident mentioned in this document.

- Dallas, TX, USA

My Hyundai Equus has air shock issues not raising an lowering to proper height Hyundai forums online has multiple complaints on this issue. Issues 2 subpar paint used on vehicle paint has faded away on hood and trunk area have another older 2007 Hyundai Azera where the paint luster still shines all over vehicle. There are multiple complaints list gone Hyundai forum for paint issues to.

- Bowie, MD, USA

The struts went out while I was driving. After it went out the, tires would touch the fender of the car. It damaged the passenger side and driver side of my front fender. It also rubbed the tread away from the tire due to rubbing against the fender. It was not safe to drive because it was so low to the ground that I almost tore the front fender off.

- Chattanooga, TN, USA