This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our car was parked in our garage overnight. In the morning, I went to get in the car and found that the sunroof had shattered. There was no evidence that anything had fallen on it or hit it; it was just simply shattered. There had been no previous damage to the vehicle. We attempted to call the 2 local Hyundai dealerships, but either did not receive a call back or they stated that they could not review our car for at least 2-3 weeks to see if this was a defect.
I-??m having trouble with getting insurance protection on my 2021 Hyundai Palisade. It appears that the SUV is easy to seal. State Farm and Travelers insurance company will not write a policy on a Hyundai vehicle.
My locks start making a clicking noise randomly, sometime when vehicle is off some times when it is going down the road. It makes a series of clicks, sounds like doors are locking and unlocking, then I get a warning that pops up on dash that says child safety lock failure. When I took it to the dealership they could not get any failure codes when they hooked up computer.
When turning slowly or going over bumps at a lower speed, a thud or pop can be heard from the rear, which could be the shocks or struts in the rear. On a luxury vehicle, with this low of miles, these shouldn't need replacement so quickly. No warning lights or messages.
On 7/23 my family experience a very horrific event. While traveling on a road at approximately 35 mph our rear passenger window exploded. The explosion was unexpected and dangerously unsafe. There was debri of broken glass all over our bodies, hair, clothing and inside our vehicle. Luckily our family was not injured. Since then our family has really questioned the safety of your vehicles after learning that this type of event is happening to other hyundai palisade owners. I created a case and have not heard back from anyone nor any dealership cannot provide assistance in my area. My kids and family are afraid to get into a vehicle we thought was safe but apparently is not. I need someone to call me and I need to stop being transferred over and over to different customer service reps and need hyundai to take responsibility for our loss family time, appointments and mental insecurities caused by this explosion.
The sunroof exploded and shattered while driving on the highway. It was very loud and startling and could have caused us to get in a wreck as it sounded like a gun went off. Also, we then had to drive with a hand on the sunroof cover so the glass wouldn't come into the car as it was very windy and it was unclear if the cover would stay shut. There were no warnings whatsoever. It is at the dealership now and has been confirmed.
Component: child safety lock system Risk: we have a 6 year old and a 2 year old. We bought the SUV as a family vehicle. If the child safety lock system does not work out children would be able to open their doors while traveling at highway speeds. Problem reproduced: the dealership replaced a part the first time we took it in for the issue. The issue persisted. We brought it back when the issue happened again and the dealership said they couldn't reproduce the issue. It happens randomly. I have a video I made showing the issue happening several times in a row and provided the video to the service department. I have an appointment tomorrow morning to drop the car off again for them to diagnose. Inspected: not been inspected by manufacturer, police, insurance rep or others. Symptoms: you can hear the child lock system trying to physically engage over and over again when walking near to the locked car with the fob in your pocket. When inside the vehicle the same happens when trying to turn on the child safety lock via the button on the driver side arm rest in the driver side door. After the repeated clicking sound there is an alert that appears on the LCD screen in the dash above the steering wheel and a chime. The alert says: "Child safety lock failure" then goes away. I have a video reproducing this several times in a row: https://photos.app.goo.gl/LbvECtVyhA2LxLsp7 The last time we brought this to the dealership they said they could do nothing if they weren't able to reproduce the problem. We have an appointment to drop it with them again tomorrow to diagnose the issue.
Driving down I-5 and heard an extremely loud explosion above driver and passenger seats. Upon inspection at home, the sunroof has shattered with a hole directly in the middle of the unit. No debris or vehicles were in front of the vehicle during the incident.
While driving our Palisade on the freeway, the sunroof exploded without warning. Fortunately, the sunroof was closed and we had the internal compartment closed and no one was behind us on the freeway. So the glass did not enter the vehicle or hit another vehicle. But if the indoor compartment was open then glass would have entered into the vehicle and striking individuals in the car. The shattered glass did do damage to the top of our car (i.e. scratches deep enough to take off the paint completely). Based on online forums, and one law firm-€™s (based in Connecticut) website, this is a known problem with the Hyundai Palisade. It also appears that the NHTSA is investigating the Kia Sorento for this same problem. Thus, the problem has been replicated in other vehicles and Kia/Hyundai are aware of the problem. Our vehicle has not yet been inspected by anyone (we are taking it to the dealer in the near future). There was no warning that this was going to happen, it just sounded like a gun was being fired in our car.
Driving down the highway at 70 mph, no other vehicles around, we heard exploding glass shatter above us. The sunroof cover was closed, so no glass in the cabin. There was nothing around us nor anything flying in the air that could have hit the sunroof. We stopped as soon as we could safely to look at it and the sunroof glass was shattered in the middle. I had to use Gorilla tape to cover the glass so we could drive the last 2 hours home. My wife had to hold the cover closed for fear it would open and glass fly in to the cabin. Our safety was at risk as the glass could have fallen in. and cut us or flown in our eyes as we were traveling at highway speed. We have an insurance claim, we have contacted Hyundai with photos, and no response from Hyundai at this time. No warning lights or messages were on in the vehicle. We have a repair estimate including glass clean up and new glass installation. We researched and appears that sunroof explosions have happened on Hyundai models, I guess we weren-€™t the exception.
I started my car using my key fob so the car wouldn-€™t be as hot when my baby and I got in. I walked to the back passenger side, unlocked the car and put my baby into the car. I then walked around to the driver-€™s side door and somehow the car was locked even though I had just unlocked it. I had my keys in my hand so I pressed the unlock button. My car would not unlock. I tried all of the doors and tried to lock and unlock my vehicle multiple times. I was about to break a window since my 7 month old was locked inside when I realized maybe the trunk would open. It did and I had to climb through my trunk to get into my vehicle to unlock it. This is exceptionally dangerous as I live in a very hot climate and a child can die in a hot car in minutes. Even though the car was running if you do not get into your car in 10 minutes the car automatically turns off. If someone does not remain calm in that situation they may not think to try the trunk. I have not yet notified the dealer or had the vehicle inspected. I was able to recreate the incident without my child inside. If anyone would like to inspect my vehicle that is fine. This is a deadly accident waiting to happen.
While driving on I-95 near Bangor Maine there was a loud noise. The sun roof glass exploded and glass fell inside on the driver and passenger. Glass also flew into the air on the vehicles traveling behind. There where no vehicles traveling in front of it during the glass explosion.
The car randomly stopped in the middle of not where, like a stop sign, high way, and anywhere while driving it. Very unsafe-€¦ the car ask you to put the car on neutral or parking then the car does not want to start. After 15 min you can start the car with Neutral button. Not solution has been make by Hyundai. They have a lot of the same issue, and Hyundai does not know what to do next
While driving my car the sunroof randomly shattered. It sounded like it had exploded. The shade was closed so I was protected from the glass. There were no other cars around or hazards overhead. It was 100F outside and the AC was running in the car. Other owners of this model are seeing similar issues. https://www.palisadeforum.com/threads/sunroof-shattered.900/
This is health concern and I have felt that my bronchial tubes are getting hot and eyes/throat/nose pain after 15 minute driving, then the pain keeps going on for while even after driving. I suspect toxic degassing from seats or interior materials in vehicle, or comes from engine room. This degassing might have been gradually decreased since purchasing this Palisade in April, 2021, however, I am still suffering from respiratory pain when I drive this vehicle. Hyundai Service Center inspected this Palisade and they told me toxic gas comes from headrests, and offered me to replace headrests. They said a thousands of people complained about this issue already. However, I don't think the toxic gas is from only headrest, but also from the others. They cleaned the headrests, but nothing changed. I conducted inspections personally as follows. 1. Tested indoor air quality in the vehicle by using a sensor from Winix 5500-2 Air Purifier without running engine and with closed all doors/windows/vent. 2. Tested indoor air quality in the vehicle for 10 minutes by using Gray Wolf AdvancedSense Pro with multiple DirectSense probes and with closed all doors/windows/vent and running a fan (indoor air circulation) The result from a sensor of Winix 5500-2 Air Purifier showed "Bad air quality" at the test number 1 regardless headrests (without headrests). The result from Gray Wolf AdvancedSense Pro showed HCN 120.0 micron g/m3, TVOC 1200 ppb, and SO2 0.2 ppm. I believe those values would be increased if measurement time increase. There is no warning lamps, messages or other symptoms of the problem prior to the issue when they first appear. Every day, I drive this Palisade and I feel pain and hot on my respiratory, even it keeps going on by next day morning. My primary doctor recommended me to report this case to EPA or NHTSA.
Another windshield complaint - we got a mosquito size chip in the windshield right after we bought it. It has not spread. However now all of a sudden under no known rocks hitting it - the lower passenger side now has a crack that has spread across the windshield. We have never had this issue with past vehicles. Hoping the replacement isn't the same. I do think the glass has some compromise in it and after reading the issues others have had am convinced.
After having my 2021 Palisade with only 3,000 miles, a small crack formed on the base of the wind shield. This crack quickly spread across the the bottom of the windshield in less than a months time. The glass appears to be fragile and thin. I can even feel the glassed raised when rubbing the crack, which seems to be more unsafe than a normal glass crack. The issue was reported to the dealer but they were not able to schedule to replace for several months.The dealer did not cover the windshield even on a new vehicle. The windshield was inspected by insurance. Total replacement is $1600 because of calibration.
A D V E R T I S E M E N T S
- Deforest, WI, USA