The contact owns a 2013 Hyundai Santa Fe. The contact received notification of NHTSA campaign id number 13V355000 (power train) however, the contact was not able to have the vehicle serviced under the recall because the part needed for the repair was not available. The manufacturer was notified but could not provide an expected date for the remedy part to become available. The contact had not experienced a failure.

- Miami, FL, USA

I scheduled an appointment with fitzgerald lakeforest Hyundai in gaithersburg, md on 10/7/2013 for the campaign 112 recall, along with an oil change and tire rotation. When I picked the car up, I was informed that the part for the recall had to be special ordered and they would call when the part came in. A couple of weeks later, I received a call from [xxx] in the service department that the parts were in for the recall and for some switches they replaced in my console under a warranty repair. I took the car in again on 10/17/2013. The dealer talked me into a loaner car (as I was already late for work again for the second time in 2 weeks due to these appointments). They said the loaner car would be faster. The guy inside said I wouldn't have to put gas in the car, but the guy outside that went over the car said that I was responsible for filling the car back up. I ended up spending $8 in gas for the loaner. I received a call around noon on the 17th that my car was ready. I returned the loaner and picked up my car. I went outside and read my paperwork and realized they still did not do the safety recall. No one ever told me that the work wasn't done. I went back inside and all they could say is "sorry." The part is on a "nationwide back order" and they will call me when it comes in. I explained that I would have never brought it back in if they didn't have the part. I was advised for the second time that they did have the part. I still have not heard from the dealer. Hyundai and lakeforest fitzgerald Hyundai better hope that I am not involved in an accident due to this negligence. I've never had such a problem trying to get recall work performed. I've now missed hours from work and had extra fuel expenses for something completely out of my control. I still have not been contacted. I really don't trust lakeforest fitzgerald Hyundai anymore. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Gaithersburg, MD, USA

The contact owns a 2013 Hyundai Santa Fe sport. The contact received notification of NHTSA campaign id number 13V355000 (power train) and stated that the part needed to complete the repair was unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure.

- Ocean, NJ, USA

Below is the report sent to Hyundai on July 15, 2013 re: Hyundai Santa Fe SUV being probed for sudden power loss -- reported by associated press July 10, 2013. We purchased a Santa Fe sport at the end of November 2012. On January 2, 2013 with only 1018 miles on vehicle, our Santa Fe experienced essentially the same problem as described in the referenced article. A loud noise occurred (as if running over an obstacle), the engine lost all power and died. Upon restart, the vehicle would not move either forward or backward in reverse. After setting awhile, we were able to very slowly drive the car about 500 to 1000 feet to the dealership. Ruddell dealership was unable to repeat the experience. I now do not trust the vehicle and want it thoroughly inspected to determine if it too has a cracked axle as noted in the newspaper article. We have a road trip planned in early August and do not want to drive this car until it is thoroughly inspected. I took the car to ruddell auto on July 10 and showed them the associated press article but they did not offer to do anything about it. Ruddell said they would have to wait until Hyundai issued a campaign or recall but that is not satisfactory or acceptable. The car now has about 7400 miles on it. The dealership from which we bought the car is ruddell auto in port angeles, Washington 98362, usa. Please contact me and inform me what Hyundai intends to do regarding this serious issue. If I do not receive an acceptable reply from Hyundai, then I, too, will report it to NHTSA.

- Port Angeles, WA, USA

I was coming off the highway on the off-ramp and coming to a stop at a stoplight. When the light turned green, the car wouldn't not accelerate pass 10 or 15 mph. It seemed like it wouldn't shift to a higher gear but would be stuck on 1st gear to accelerate. I had to pull off the side of the road and get it towed back to the dealership. Before getting a tow truck, I attempted to turn it off and on several time. The check engine light would come on and any attempts to restart and accelerate the car would produce the same results; the car wouldn't accelerate. Also, after turning off the car, the car would not come on without a lot of engine cranks. The car only as 823 miles on it. I've only had it for 2 weeks. Extremely disappointed with the car and the company. Will try to return it. Not worth the risk of it causing inuring to my family.

- Parker, CO, USA

Sitting at a red light. Light turned green and I put my foot on the gas. Car made a loud clunking noise and wouldn't move. 2 policemen pushed us out of the traffic and called aaa. We were towed to the local Hyundai dealer (where car was purchased). Car was in the shop for 22 days. It was determined that there was a crack in the right front axle. Not the end of the problem........the dealer had a hard time getting the replacement part. Finally located one in so. Calif. And had it shipped 400 miles to carson city, nv. Part was removed from another 2013 Santa Fe. According to Hyundai, there are potentially 50,000 vehicles that could be affected by this problem. So, since our replacement part came out of another 2013 Santa Fe, we are concerned this may re-occur. We may be one of the two cars mentioned in the online article of 7-9-13. But, not sure if we are so.......you may have more than just two vehicles with this problem so far. We would like to be kept informed. Thank you.

- Dayton, NV, USA

I was making a right turn out of a shopping plaza onto a main highway when the traction control engaged because of fresh wet roads, a loud boom came from the passenger side front. Right after the boom the SUV revved up and the SUV had total loss of power and wouldn't move forward at all. I coasted to the side of the road. I put the SUV in park, shut it off. After restarted SUV had full working power with drive and reverse5X. Vehicle is now at dealer for inspection for damage/(safety).

- Vero Beach, FL, USA

What I am about to describe happens randomly. The only discernible pattern is that it happens when accelerating from rest or from slow speed. It has happened about 15 times in the first 800 miles of driving. When I begin to accelerate slowly forward from rest or from a slow forward roll there is no response. It feels like the engine has stalled, but hasn't. continuing to push down brings no result. After approximately a 2 to 5 second delay, the rpms begin to build up rapidly. The first two or three times it happened I suddenly surged forward in a very dangerous manner. The real problem, however, is that with following traffic expecting me to accelerate and continue to accelerate and I suddenly stop accelerating without having applied brakes, thus activating brake lights, there is a rear end collision waiting to happen. Here is an example from last night. I was rolling slowly in a left turn lane, foot off the gas, waiting for oncoming traffic to clear. It did and I begin the turn simultaneously pressing down on the pedal--no response. Let up and pressed down again--no response. I let up again, rpms came up, I pressed down again and proceed normally into a parking lot. I was perpendicular to 3 lanes of oncoming traffic and dead in the water for maybe 3 to 5 seconds. Essentially the same thing has happened while accelerating out of a U turn and also coming out of a slow right turn. It happened while accelerating slowly through an opening security gate. I have left the car with the dealer overnight so they could drive it and hook it up to their error code machines. They could not observe the issue or diagnose the problem. Nonetheless, it is real and very dangerous. It has been a matter of pure luck that no one has been close behind me during any of these power losses. I hope this report is useful. I would be happy to talk to anyone who might want more information.

- Sacramento, CA, USA

2013 Hyundai Santa Fe. Consumer states issues with hesitation and stalling when accelerating. The dealer informed the consumer the problem was caused by electronic fuel injection, which was common among several brands of automobiles and there was no fix for the problem. The hesitation at acceleration occurred at slow speeds while turning and the engine would momentarily stall.

- Houston, TX, USA

We bought it 10/5/2012. Within several days of buying it my husband told me it had been stalling out after starting from a stopped position. We also noted it hesitates severely at times during acceleration, including on the highway. We have their blue link with a monthly vehicle report and it has been registering something wrong with the chassis and power train in the reports from Nov. And Dec. 2012. We had it in for service and they could not find anything wrong and they reset the blue link. I changed the date for the report for after it had been reset and now it shows that it logged 4 issues with the power train. Apparently though they can not see at the dealership what it logs" they did show me that they can't see this. We have also had the message "fuel cap not on" but it is. On 12/30/2012 we had it out and it hesitated so badly when getting off and on the highway it lasted almost a full minute each time followed by the check engine light flashing on and off. We do not feel safe driving this vehicle. Did we just get the lemon? I understand "we can't do anything about it unless it's doing it for us", but really what is wrong with this vehicle" we have also notice it does this stuff every other tank of gas, sometimes more frequently. It doesn't matter where we buy the gas at either as we have tried rotating stations every 5 or so fill ups.

- Norwoodyoung America, MN, USA