This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our Hyundai Sante Fe Sport smells like gasoline. The odor is very loud and nauseating. We parked it outdoors and the smell is still very loud and immediately noticeable from inside the vehicle and even walking by. We looked it up and saw an article in Consumer Reports (by [XXX] on May 18th describing this same thing. The article states the cars are being recalled however, we had our vehicle towed to Thornton Road Hyundai and were told there is no recall. They have diagnosed it as a leak in the top valve of the cover gasket and are charging $365 to repair it. Additional note - on July 8th, as we drove from Atlanta to Orlando, we witnessed a silver Hyundai Sante Fe Sport on fire (completely engulfed in flames) on the highway. We are very concerned and would like for this concern to be taken seriously. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
2013 Hyundai Santa Fe 2.4 is having major steering issues. At speeds above 45mph the SUV sways all over the road and is almost impossible to maintain control of. If you have any type of wind the SUV will change lanes and if you slightly correct it over corrects. I have checked the tire pressure and the tires show no signs a wear. Also the fuel tank will only fill 3/4 full then you have to wait and ever so slowly put the remaining 1.5-2 gallons in. The mpg is horrible only getting 20mpg at best on the highway. The eco mode drops the fuel economy down to 18mpg when activated. I have not been able to take it to the dealer ship due to work and cannot go without a vehicle.
This issue seems to be well documented by others on the internet. When pumping gas, the fuel tank acts like it is full causing the gas pump to shut off. However, the tank is only about 3/4 full. If you are patient enough, you can eventually fill up the tank by trickling in gas, waiting a couple of seconds, trickling in some more gas, etc. This appears to be a known problem but huyndai service centers fail to recognize this as an issue. It appears that some individuals have had their tanks replace. 1 complaint indicates that the service center indicated that a piece close to the filler hose had "melted". sounds like it may be time for NHTSA to step up and do some further investigation.
The vehicle has never displayed correct mpg. The digital read out that "tells" you your average mileage is always 2 or 3 miles off the actual mpg. I reset all the settings every fuel up. It 'tells" me I'm averaging 21 mpg, but when I check it multiple times it's actually 18mpg. The vehicle is supposed to ge 21/29 and I now have 15,000 miles on the car and I've never gotten more than 19 in town or about 27 on the road and those are few and far between. Yet, the gage is always inaccurate by 2 to 3 mpg. I feel that is very deceiving. If you didn't check it yourself, you would think it's getting the gas mileage it's supposed to, but the readouts are wrong. I don't know if it's deliberate or a calibration issue. I took it to the dealer, but they claim everything is fine. If I'm supposed to file this complaint with another Agency, please let me know.
Purchased car 7/2013. Brought car to lester glenn Hyundai at toms river NJ for service on 3/5/2013. They had vehicle for 3 days which included other repairs. In the past 3 months, the digital readout that shows remaining miles to fuel capacity is not accurate or close to it in comparison to other fuel gauge that shows fuel in tank. The gauge reads only 250 to 270 miles distance when I refueled my car to the brim. Dealer said it shows this reading because of my driving habits. I'm the only driver and treat this card with kid gloves and do not drive fast or sudden stops (64 age). If you divide the fuel capacity in the tank 19 gallons by 270 miles gives you 14.2 miles. The gauge on my dashboard for average miles per/gallon is 23 miles. If you calculate 23 miles by 19 gallons results show 437 miles. I called corporate Hyundai yesterday case # 6456349 and they couldn't help me or explain the reasoning behind the problem other than my driver habits. Either the gauges are defective or worse the mileage reported to epa/dot is false and not 18 city and 24 highway miles as shown on window sticker description when I purchased the car. Please help me because Hyundai will not respond to my concerns and factual complaints. The service representative gave me a blank look when they return the car to me when I showed them the gauge after servicing. Could not explain and recommend resolution! when exiting the dealer, I ran into another person with similar complaint about fuel gauges giving conflicting information. Please help me because Hyundai doesn't listen to little guy consumer. Thank you in advance for your help and assistance.
- Staten Island, NY, USA
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Fuel tank shuts gas pump off 3/4 full. Can not fill up gas tank. Purchased SUV new in Dec 2012, had this issue from first fill up. Went to dealer service once and they told me everything was working fine. It is currently 20 Feb 2013, since my driver side blinker doesn't work (not the bulb) I had to take back in for service. I had them look at the fuel tank issue again. They are now seeing the problem and are replacing the fuel tank. I am writing this because I saw there were other people out there with the same issue and wanted it recorded in hopes that Hyundai will do a recall.
Vehicle delivered as new, immediately upon attempting to pump and fill gasoline tank, the pump clicked as full. However, gasoline gauge on dash only would and continues to show 3/4 full. There have been numerous attempts and replacement equipment to address and eradicate this situation and nothing has corrected the situation nor does Hyundai have any answers available to correct this situation. The vehicle has been in my favorite Hyundai service facility for many days and when finally returned the only answer I was given, was that the vehicle is an early production of the model and they have had some of same problem. In addition the electronic steering is a great disappointment as it is quite difficult to keep the vehicle on a true straight pathway no matter what the composition of the pavement. There was some sort of alert from the factory on an adjustment however and was addressed but is still terrible. Then there's an issue on the hitch whereby then trailer prep wiring was included on the invoice, installed by the selling dealer and the servicing dealer feels it not there duty/responsibility to repair it. I have been a Hyundai customer since 2001 as this is a very great disappointment and besides safety issues. These issues must be cleared up asap by both the Hyundai manufacturer and straightened out with their dealers. Please ! I would think the manufacturer admitting they know of the problem and cannot solve it they would replace my exact vehicle as I purchased it equipped and take back this one. They know of the problem so just simply replace my vehicle without any charges to me now!
A D V E R T I S E M E N T S
- Atlanta, GA, USA