This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased this 2014 Hyundai Santa Fe 3.3L V6 with what I think must be the Lambda II engine in 2020 from a Honda Dealership in Louisville Kentucky. Upon purchase, I was not made aware of any recalls, Manufacturer Communications, Investigations, or class action law suits with this model. On May 27, 2021 I took the car in for an oil change and again was not made aware of the above issues. Not enjoying my service experience at that dealership, I took my car in to a Hyundai dealership for an oil change on June 15, 2022 it was reported the engine only had 1 quart of oil. Upon leaving, once again, I was not informed of the above issues with Hyundai, specifically the engine and engine cooling in various models and engines. On October 3, 2022 I took my car into a Good Year for an oil change and was told the car had zero oil. Ironically, Good Year is who told me about the class action law suit regarding the engine and oil issues. They told me to keep checking the oil and adding oil as needed to avoid a problem. 4 days later on October 7, 2022 I was driving on a highway when all of a sudden and without warning my engine blew, my accelerator deactivated and white smoke billowed from under my hood and I could not see. Thankfully I was able to quickly pull over to the side of the highway. I feared the engine was on fire but the smoke eventually cleared. I took pictures underneath the engine (attached) and of the large pool of oil that spilled from the car (attached). The car was towed to the nearest Hyundai dealership where they told me the car experienced a catastrophic engine failure and I would need a new engine. I do not have warranty and it appears my model and year are not included in any of the recalls or investigations. However, my car did experience the exact failure and I want my year, model and engine to be included in the investigation, recalls and remediation. I would appreciate a response with advice for next steps. Thank you!
On October 20, 2022 my husband was driving the vehicle traveling around 40mph. He said he noticed that the engine light went on and then it sounded different and the vehicle struggled to accelerate. He quickly pulled into the first parking lot that was available and he parked, turned off the car and went to get out and within seconds, the entire vehicle was engulfed in flames. Had he waited and kept driving, he probably wouldn't be here today. Thank goodness my baby wasn't in the car. I can't imagine ripping a child out of her carseat while the car is on fire!
While driving normally, suddenly the vehicle will jolt and the RPMs go down to zero despite the vehicle still moving. Even with the gas pedal pushed down to the floor, and being able to hear the engine 'vrooming', the vehicle will not increase speed. It is extremely dangerous to not be able to speed up when on a highway or interstate. The check engine light does not come on, the diagnostic at the dealership does not throw any codes and the issue is intermittent so no one knows how to fix it since they can't duplicate the problem on demand. Usually turning the car off and on will 'fix' the problem until it happens again out of nowhere. The vehicle is extremely unsafe; this has been happening on and off for months. We do have videos of this occurring; no one at the dealership or any friends who are mechanics have any idea of what is wrong.
Driving on interstate felt car stall pulled to side of the road placed in park. Looked under hood noticed car hot checked oil and was completely dry. I know for a fact there had not been any leakage prior that was on the ground where I parked and none under where I pulled off road. Not one check engine light or low oil light had came on prior or during the time of the car stalling. Called tow truck to have it taken to dealership where they turned it back on after I advised of issue and that it shouldn't be turned on they said they had to to know what it was doing and the engine at that point was making loud knocking noise. I was told engine would have to be replaced. I was told I'm not the only one that has had this issue with this model car but there is no recall so it would be out of my pocket even though there is a "known issue". This was dangerous as it stalled in middle of interstate and left me stranded. Also, I got regular oil changes and was actually on my way to appt to have oil changed and never had been told that I was leaking or ever low on oil by dealership either. If looked up the known issue is with oil consumption. Dealership still cannot explain where yhe oil leaked from or went to.
- White Hall, IL, USA
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While driving on a highway at around 40-45 mph my car stalled and came to a stop without warning. No dash lights lit up, no noises, no smoke. Car will not start back up. Mechanic said that it was not spark plugs or lack of maintenance. It seems like there is currently a recall for 2014 Hyundai Santa Fe sports but my vin number doesn-€™t fall in the recall batch.
The contact owns a 2014 Hyundai Santa Fe. The contact stated while driving 30 mph during rainy weather, the contact was attempting to get into the right-hand lane out of the way of a speeding vehicle approaching from the rear. The brake warning light illuminated. The contact stated that the brake pedal failed to respond when depressed. As a result, she crashed into the rear of a vehicle in front which caused her vehicle to come to a stop. The air bags did not deploy. A police report was filed. The contact was injured by the impact hitting her head on the steering wheel. The contact stated that she was driven to the hospital by her husband where her injuries to her forehead were treated. The contact mentioned still having side effects from the accident, she suffers from migraine headaches. The vehicle was drivable, but that the vehicle engine began to stall at stop signs or traffic lights. The vehicle has been at the contact's residence for 4 months since the accident and was not drivable. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
One day Im driving to work and out of the blue, my car stereo stopped working, it turns on but no sound comes out of it. Tried replacing amplifier, speakers etc, nothing worked. After that, my car wouldn't start several times a month, had to jump start it frequently for about 4-5 months. Eventually it became if I didn't turn on my car atleast once a day, it would die and need to be jumped. So Ive been jumping my car almost every 2-3 days for the past month & 1/2.. Changed the battery multiple times. Took it to different mechanics and dealers, NOBODY knew what the issue was. Apparently something is draining my battery and no one knows how to figure it out!
We drove the vehicle to the mountains and home around three thousand miles into an oil change and began experiencing our transmission slipping and shifting rough. My wife drove the car to work after returning from the trip and on the way home, the check oil light came on. When I checked it, there was no oil showing on the dip stick and a small burnt but at the very end. It took 5 quarts of oil to get it back to full. After doing the oil consumption test through Hyundai, they are telling me the transmission is not covered. We are waiting for the response from Hyundai in an engine replacement but I-€™m very concerned about the drivability with the transmission issues.
Back in March my landlord lost his keys then Someone started to enter my unit illegally I filed numerous police reports to ensure safety for me and my two small children but wasn-€™t taken serious was forced and admitted into the hospital for trying to protect me and my children losing custody as well and my car was left parked on a city street, my house possessions were all damaged as well and I believe a rodent or someone left the windows down purposely for a rodent to gain entrance to my vehicle and living area as well, my vehicle tires kept needing repairs the interior had some kind of infestation and something was wrong with the ventilation system in the car and I didn-€™t feel safe driving the vehicle nor did I feel that the vehicle was worth the 413 monthly payments which I never missed payments on up until this incident. I tried to go through my car insurance company and local Hyundai dealer for a replacement of my vehicle and nothing was done to protect my safety or health also my banking information was compromised and I lost financial control and was unable to make payments for the last two months because of this I reached out to Santander consumer which is my finance company to express my concerns and they was unable to stop the repossession, I feel horribly scammed and is wondering if there is anything that can be done to stop me from further loss if anything is needed further feel free to contact
I took my 2014 Santa Fe in for ABS recall and replacement. Shortly after, about 1 month and a couple hundred miles, my ABS light, traction and engine lights, and my ebrake light remain on. My speedometer does not work and reads at 0 even while moving. I can feel my traction not working and the vehicle slipping under the wheel. I took the vehicle to Hyundai dealership and there is an issue with my whole HEC unit and needs to be replaced. The HEC unit works with the ABS system and could have been shorted from the ABS recall. It reads multiple sensor issues with the wheel sensor and HEC unit needing to be replaced.
All incidents, no accidents[Thannk God!] I drive a 2014 Sante Fe Sport. I noticed a clicking noise when turning the steering wheel. Initially, I heard it once in a while. I thought it was a one time noise. The clicking noise is more constant, when making a turn while the car is in motion. Sometimes the steering wheel feels 'loose' or uncontrollable. I believe it is the steering wheel or coupler. I am concerned for my safety and other drivers. Hearing this clicking constantly, sounds like the steering wheel is going to break. It is annoying! I am not comfortable driving this vehicle. I have no other means of transportation. I looked on the internet. I saw where customers have listed this complaint. There was a recall for 2018. The recall was shown as 173. This did not include my year, 2014. There was no recall shown. Please review the links listed below! https://www.carcomplaints.com/news/2018/hyundai-santa-fe-steering-wheels-can-fall-off-recall.shtml -39 to 325 complaints https://www.carcomplaints.com/Hyundai/Santa_Fe/2014/steering/steering.shtml https://www.carcomplaints.com/investigations/https://www.carcomplaints.com/news/2018/hyundai-power-steering-lawsuit-denied-class-action-certification.shtml As of 6.2.2021, Local Dealer and 855.371.9460 [corporate] has no information on recall or complaints. No warning lights or messages appear! HELP !!!
ABS, downhill, and traction control indicator lights illuminate on the dash. Hyundai dealer says a rear wheel bearing/wheel speed sensor is failing and needs to be replaced. They said they've seen this many times and when looking online these seem destined to fail on my hyndai Santa Fe's 3-6 years into the vehicle life. There is a tsb for this issue that says it relates to sea water, but it may just be any water/wet conditions. I believe a recall is needed for this issue.
All wheel drive system does not engage. Was told by Hyundai service team that this is a recurring problem in the Santa Fe and a very expensive fix. I myself have seen hundreds of people with this issue on various forums. Car only has 123,000 miles as of 12/21/2020
I drove my car to the restaurant to meet family for dinner, when I arrived the driver door would not open from the inside or outside. I had to crawl out. I had never experienced this prior to this incident. In troubleshooting this, I found several instances where this has happened. The only way to fix the door is to tear off the panel. I called the Hyundai dealer explained the issue. Amanda she stated that this happens and would order the part to fix my door. I explained that the door cannot be opened from the inside or out. She said they could open it and it run approximately $289. I took the car in a few hours later, received a call explaining that they were not able to open the car door and that there might be damage when they removed the door panel to fix it. I reminded amanda that when I initially called I made it clear that the door could not be open. Amanda had matthew call me back and tell me it was only a courtesy that they were letting me know about the potential damage because the dealership would not be responsible for the damages. I stated this is a safety issue. Matthew agreed but stated because of the mileage (144,000) it would not be covered. I stated so in order for me to drive my car with the door fixed; you might damage my car and will not be responsible for it. Matthew stated yes. He said I could call the 1-800 customer service numbers to see if they could help. I questioned why he was not calling since he had the car and that would be good customer service. Matthew agreed to contact the number. I don't understand how mileage of a vehicle has to do with safety. There should be a safety mechanism to be able to open a car door when the latch fails, if the car door cannot be opened from the inside then it should be able to be opened from the outside and vice versa. What if someone cannot physically crawl out?
The controls on the steering wheel have completely stopped working. According to my research it appears the clock spring in the steering wheel has gone bad. Hyundai has extended the warranty for other models with clock spring issues (see attachment) but not the 2014 Hyundai Santa Fe sport to date. A bad clock spring could affect the air bag including possibly deploying in an accident. This is definitely a safety issue. At the beginning of the clock spring going bad, the controls on the steering wheel would work with the steering wheel turned all the way in either direction. Now, they don't work at all. Since the clock spring could cause a serious safety issue the 2014 model should be included in their extended warranty or recall....or shall they wait to see how many people get hurt or possibly killed first. I contacted Hyundai and their Consumer Affairs representative told me there is no extended warranty or recall for my model car. I told her I was going to report it NHTSA and she said I should because that is how these things get taken care of.....sad that a company will wait on such a safety issue.
Very noticeable engine ticking when running. But when you rev motor a little, it stops. This happens in park. But when driving, I don't notice the ticking. This started about 2 weeks after I bought it.
I just bought this vehicle two weeks ago and I purchased the carfax to find out that the liftgate has electrical promblems. The display behind the steering wheel keeps indicating that the liftgate is open, but I can see that it's closed.
A D V E R T I S E M E N T S
- Louisville, KY, USA