This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The engine/ability to accelerate seemed to fail. It would not accelerate past 45mph and then couldn't even maintain that speed, even with the pedal to the floor. The engine sounded like it was revving at high RPMs and wasn't shifting into gear, even though it had just been in drive and operating normally. Yes, it is available for inspection. My safety was put at risk by not being able to accelerate when merging onto the highway, leading me to be going much slower than the traffic around me. I have not asked the dealer to reproduce the problem. The component has not been inspected. There were no warning signs, messages, or alerts of any kind. There was no information about the status of the car whatsoever.
Check engine light and HEV warning light come on and vehicle looses all power. It has been confirmed by myrtle beach Hyundai also they tried fixing the problem gave me back car supposedly fixed just to have same problem within 24 hours.The problem started later part of April and is still ongoing vehicle has been towed 3 times so far.My concern is what happens if I loose all power while driving.
This is related to Complaint Number 11526621 filed June 13, '23. Today I experienced the same issue described in my previous complaint but under different circumstances. I was at an intersection of two 2-lane highways, one going east-west and the other going north-south, and was facing oncoming traffic as I waited for a gap in the oncoming traffic that would allow me to make the left turn. Once a gap appeared (perhaps 4 or 5 car lengths long), I pressed the accelerator to turn left but there was zero propulsion for about 2 seconds. I was simply stalled in the path of the oncoming traffic. At the end of the 2 second delay, as the vehicle transitioned from EV (electric) to internal combustion (gasoline) mode of propulsion, my vehicle GRADUALLY accelerated just enough to allow me to complete the turn; however, I came very close to being broadsided by the oncoming traffic. This is a dangerous fault of the 2023 Hyundai Santa Fe Hybrid vehicle and needs to be addressed asap! There is obviously something wrong with the EV/internal combustion synchronization/communication causing the momentary loss of power!
The issue I'm about to describe has occurred multiple times during the seven (7) months I've owned the vehicle - including again today. In all cases, I was attempting gradual acceleration to merge onto a highway or high-traffic street (e.g., when exiting a mall parking lot onto a busy city street). When I press the accelerator nothing happens - NO power whatsoever for at least two seconds! And on three of these occasions, I was almost broadsided by oncoming high-speed traffic! I've reported this issue to my dealership (both sales and service) and their response was that this is a known problem with the Hyundai hybrid models BUT that there is NO fix available nor, to the best of their knowledge, is there one in the process of being developed! As stated above, there is sometimes as much as a 2-second delay from when stepping on the accelerator (even when fully depressing) to when the vehicle slowly starts to accelerate. And there are no warning lights to indicate that there is a problem. I've observed that in all cases when this issue occurs, it does so when the power train is transitioning from the EV (electric) mode to the internal combustion mode of propulsion. This should NOT be a difficult issue for Hyundai to resolve and should be addressed with utmost urgency before someone is seriously injured or killed! NHTSA - please intervene by directing Hyundai to launch an immediate recall campaign to resolve this very dangerous issue, or offer to refund the affected owners' purchase price!
Stopped at left turn lane light. Light turns green and vehicle engine revolutions increase as I press on gas pedal but car does not move. Cars behind me lean on their horns and take evasive maneuvers to go around me. Car finally goes very slowly and transmission disengages in middle of left turn leaving vehicle in middle of intersection with oncoming traffic. Luckily everyone stopped and vehicle very slowly moved through the intersection to side of road. Vehicle is brand new and in my possession less than 48 hours. Vehicle is at dealership for troubleshooting.
- Peoria, AZ, USA
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Car has a SEVERE Life threatening Hesitation, sometimes as much as almost 2 seconds delay from when you fully step on the accelerator to when it slowly starts to go. No warning lights or bells whatsoever. Regardless of driving mode it dose it. Seems to be especially pronounced when at a dead stop in sport mode. Problem seems to have gotten progressively worse the more we have driven it. The Dealership is denying that there's any problem or issue & didn't want to make an appointment to look at it & keeps trying to tell me this is normal. Car is unsafe to drive like this & has nearly gotten me & my family killed on numerous occasions. I have driven other hybrids by other manufacturers & none have had this issue.
A D V E R T I S E M E N T S
- Dublin, OH, USA