Vehicle involved: 2018 Hyundai Tucson 80,000 miles. All oil changes up to date with receipts to prove. No issues in my two years of owning the vehicle.

On September 4, 2021 after hearing knocking sounds under the hood of my car, I immediately took it to a nearby mechanic that day where the engine then continued to die after the mechanic taking it for a drive from an engine failure. Towed it that day to a nearby Hyundai dealership (Downtown Hyundai, Nashville TN) where it currently resides. I was told that day by a salesman it would be months for the car to be repaired and that Hyundai is incredibly backed up with no rentals available.

Had my appointment five days later for a technician to look at the vehicle. Confirmed the engine failed, was required to send corporate Hyundai photos of the engine to get approval that it's under warranty. It would be 10 more days until the technician would get a response.

Told same thing by him, no rentals are available, contact corporate. At this point I'm paying $100/week in ubers to get home from work on top of my car payment which is $276. This is not sustainable and I can not afford this, I work at a school and do not make the kind of money to live this lifestyle. I'm also a full-time student taking online classes.

The technician disclosed to me that mechanics who are highly trained are leaving Hyundai to work for other automobile companies due to constant engine repair and from hearing horror stories of costumers mistreatment. The technician tells me it'll be 4-5 months until I have my car returned to me and that he has vehicles sitting in their lot waiting for a new engine since June 7, 2021. Agrees that Hyundai has created a catastrophic mess for themselves, and that they are not taking the blame for and are screwing people over. He shared with me of a customer who rented a rental on his own saving the bill for Hyundai ($3,200 bill) and Hyundai provided a one $100 gift card for him.

I call corporate, told they can't do anything for me until it's approved under warranty. Told I can get a rental but will have to pay out of pocket and then once it's approved maybe I'll be reimbursed.

Ten days later, Hyundai asks for more pictures.

Four days from then, car is approved. I immediately call corporate again, I'm told I'm being assigned a case manager, they will call in 10 more days and can answer questions about getting a rental and will help me. I call Hyundai customer support, I'm told while I'm crying to a supervisor that I'm losing sleep over this and that I'm so stressed out and anxious that my mental health and taking it's toll constantly begging for help and answers, I'm told to be more positive and that these are trying times and that maybe it's not all Hyundais fault.

The case manager calls and is the most rude, disrespectful person I've ever spoken to. Jasmine (not sure of her last name) repeated the same thing over and over to me, unwilling to provide me with her bosses information, claiming she is the highest up person she is. I'm told its not in their policy to provide me with a rental, and that if I do get a rental, then MAYBE Hyundai will reimburse me AFTER the vehicle is fixed (in 3-4 months!!) I tell the case manager I do not have this kind of money and that I'm going to lose my job.

I am not asking for money. I am so embarrassed that I ever trusted this company and I feel so mistreated and lied to. I don't understand how such a massive company with billions of dollars can put people in situations where they could become homeless and not even give them the empathy or care they deserve when they're PAYING customers who did not ask for this. I just need a car to get to work and home. That's all, I'm so worried about losing my job and what my future looks like from here forth and I'm so hurt from the disrespect.