The engine on our vehicle is consuming oil - we took this in to this dealership back in November of 2022 when it had 90,439 miles on it - there has never been an oil leak. We have taken it into this dealership consistently with any issues or even just for regular oil changes. We paid for the oil consumption test ourselves b/c that was the path needed to rule out other issues. We had the catalytic convertor changed. The car still continues to experience the same issue as original complaint. This latest time, it had only been around 2,000 miles since the previous oil change, we took it into dealership and they state there was no oil showing on the dipstick. We are asking here for Hyundai assistance as this was originally brought to the attention when it was well under the 100,000 mile warranty, though the mileage has exceeded this as of today, due to the extensive services done at the request of the dealership. It is currently under investigation by Hyundai Customer Care.

I have my car serviced every 5,000 miles (change oil). The first time I notice this my car felt really sluggish, so I went and had oil changed. Every since about 1/2 way between changes, the check engine light comes on and I out of instinct, I decide to check the oil. Glad I did, it was not even registering on the dipstick. So, now I carry oil with me everywhere and I have only had this car for a little over a year. It is now going into the dealership to fix all the recalls and get the latest KSDS update done as well as $170 to check and see why my car is burning oil. The sad part is $24k is still owed on said vehicle and now it appears to not be dependable and that sucks!

Bought a 2018 Tucson in early 2021 with 20k miles, one owner. No reported issues. At around 40k miles I noticed what I know as the ‘low oil rattle’ while accelerating even though I get regularly scheduled oil changes every 4K-5k miles (even though with synthetic oil longer is suggested) when I went to check my oil I was shocked to find it was basically non existent. Immediately put 3 quarts in. Was fine for about another 1k miles and it was time to change my oil, mechanic said all looked good but oil level was suspiciously low & to maybe change oil even more frequently. Another 3k miles and I heard the rattle again, put another 2 quarts in.

Was always looking for a leak and found nothing. A couple times when turning corners the oil light flashed on it was so low (the Tucson doesn’t have a low oil gauge which is stupid in itself but besides the point). Basically I have to add a quart or two of oil ONCE A MONTH! Just wild to me considering how relatively new and low miles the car is. Only at about 54k now but looking to get rid of it before major issues occur!! Been reading horror stories of similar cases and trying to avoid at all costs!!

One day when I parked my car, the oil light flicked on. When I told my husband about it, he said that meant there is little to no oil in the car. He checked the dipstick and it was dry. I have faithfully gotten my oil changed every 5000 miles at the dealership. When we called them to schedule an appointment, they said they would do a consumption test to see what the issue was. They added oil, sealed it up for no tampering and then rechecked it when I hit 1000 miles. They said that was normal and burning 1 quart of oil every 1000 miles is acceptable to Hyundai. I was approximately 300 miles under my next scheduled oil change, and again encountered no oil on the dipstick.

Hyundai performed my routine oil change and said it is my responsibility to check the oil every time I get gas, that is how cars work, and using 1 quart of oil every 1000 miles is completely normal. "Engines burn oil, that's how they work", was what I was told. I have NEVER had a problem like this before on other new or used cars I have owned, even when they were pushing over 150,000 miles. (Even when I went 10,000 miles between oil changes at times) This is completely ridiculous for a car I purchased NEW, and having this problem occur at 40,000 miles makes me think this engine is going to go one day and I will be stuck with the cost of replacing it.

This is going to cost me time and money if I have to routinely check the oil and add oil to it. What galls me even more, is that on their website under my account, it says based on my driving, that I should be able to get an oil changed ever 7500 miles. When I voiced my concerns to the Hyundai rep, that if I went that long between changes, I would not have oil in my car, as my car does not take that quantity of oil, the response was "yes, you probably wouldn't". I am appalled and will Never purchase another Hyundai again!

One day our 2018 Hyundai Tuscon began to make a clicking sound, or like something was loose on the exhaust rattling underneath. Then the next day we were supposed to take it out of town to the dealership, but as soon as the vehicle was started, it showed warning lights. We contacted the dealership, and we told them we weren't sure if it was safe & operational to drive down there out of town down a 70-mph highway. They told us on the phone that they thought we could make it down there okay, but we didn't even safely make it out onto the highway! We went through our town & proceeded to get onto the on ramp to the highway, tried to make it to a 60-70 mph speed to enter highway, but the car immediately went into an automatic 40-mph limp mode as we got onto the highway. Surprisingly we didn't get hit or run over due to not being able to accelerate. Yes, we were doing 40-mph on a 70-mph highway, so we had our hazard light flashers on all the way to the next exit ramp. Luckily, we made it back to our house in town in the Hyundai automatic limp mode & then called a tow truck (thankfully we had AAA) to have it towed to the dealership 27 miles out of town.

They had the car for 4 days saying they had to run a bunch of tests on it, one being a diagnostic test. The first update call they gave us about the vehicle, they said, "that it may need the whole engine replaced & that there's been trouble with them burning (consuming) oil too fast once they reach 60-70,000 miles"! This is the same dealership that just changed the oil 2,000 miles prior & has had regularly scheduled oil changes there too. The whole time they had it for the 4 day we had to rent a car at our expense. We contacted the dealership on the 3rd day they had it & we said, "look, Hyundai (the dealership) should provide us with a free rental if you're going to be looking it over for any further days!" Finally, then on the 4th day they called saying, "you can pick up your car, we discovered it was extremely low on oil & that's why it went into this limp mode."

We got down there to pick it up and they told us we owed $79.00 for the diagnostics test, we said, "we should not have to pay for this test because it's a problem with Hyundai Tucson engines consuming oil!" They said, "you can't take your car until you sign & pay the bill", so we demanded to speak with a manager, but they told us he was out sick with covid. We needed the car badly, so we didn't have to keep paying for the rental car, so we payed the bill to take the Tucson back to return the rental, but as we were handed the keys the service guy at the dealership told us to check the oil regularly and add oil because it will continue to burn oil!

So here we are with a claim made to Hyundai about this whole problem & we've had to add 3 quarts of oil so far, with premium synthetic oil being $9-$10 per quart. What a miserable experience this has been and continues to be, because they want the vehicle brought in for an oil consumption test now! It's where they change the oil & have you drive it 1,000 miles and bring it back in for them to determine how much oil it consumed or burned. The whole problem with this is, is that after a few hundred miles driven now it's consumed or burned enough oil that more has to be added so it doesn't go into limp mode again! Every time we go to add a quart of oil, we take off the oil cap and it has smoke rolling out.

What a disaster Hyundai, please recall these engines!