The contact owns a 2019 Hyundai Tucson. The contact stated while driving the vehicle failed to exceed 25 MPH and stalled several times. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle several times; however, the failure persisted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with exhaust system failure. The vehicle was then taken to the dealer, where it was diagnosed and a DTC for engine failure was retrieved due to the exhaust system failure. The dealer forwarded diagnostic test report to the manufacturer; however, the manufacturer declined to cover the repair under an unknown Customer Satisfaction Program because the oil change records were not available. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.

- East Stroudsburg, PA, USA

The contact owns a 2019 Hyundai Tucson. The contact stated that the vehicle had been experiencing excessive oil consumption, and the check engine warning light was intermittently illuminated. The contact stated that while driving 25-30 MPH, the vehicle was shuddering. The contact continued driving uphill, and the vehicle experienced reduced power and was driving sluggishly. The contact stated that after coming to a complete stop at the traffic light, the contact depressed the brake pedal firmly out of fear that the vehicle would roll backwards. The vehicle was taken to Valvoline, where oil was added to the vehicle. The vehicle was then taken to Firestone, where diagnostic trouble codes P0420, P000A, and P050A were retrieved. The contact was referred to the dealer for assistance. The vehicle was taken to the dealer, where the same diagnostic trouble codes were retrieved. The dealer recommended an intake manifold replacement; however, the dealer informed the contact that there was no guarantee that the repair would correct the failure. The vehicle was not repaired. The manufacturer was notified of the failure and offered the cover fifty percent of the repair cost. A case was filed. The failure mileage was approximately 103,000.

- Beverly, NJ, USA