This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Hyundai Veracruz. The contact stated while driving 50 MPH, the vehicle stalled and lost electrical power. Several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the dealer where it was diagnosed that engine oil was leaking onto the alternator, causing the alternator and battery to fail. The dealer diagnosed that the alternator, battery, and valve cover gaskets needed to the replaced. Additionally, the dealer diagnosed that the ABS had failed. The alternator and battery were replaced at the owner-€™s expense. The vehicle was then taken to an independent mechanic for a second opinion on the ABS failure. The independent mechanic advised the contact that the ABS was operating as designed. The manufacturer was notified of the failure and informed the contact that they could not cover the repair of the valve cover gaskets as the vehicle was out of warranty. The contact stated that the failure had been reoccurring while driving. The alternator was replaced several times. The ABS warning light, check engine warning light, and stability control warning light was illuminated. The contact later received NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. A second dealer Lynnes Hyundai (401 Bloomfield Ave, Bloomfield, NJ 07003) was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle also experienced a charging failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 46,000. Parts distribution disconnect.
This is recall 197. We have been waiting since 20 October 2021 for the dealer to get the part(s) to fix this issue. We have not driven the car since. We submitted a complaint to Hyundai via telephone on October 26 2021 and they gave us a case number 18905484, saying they would get in touch with us within 5 days. No one contacted us. So we called Hyundai again on November 15 and were told a case manager would call on November 16 from a prefix of 833. On November 16 the call came in with poor reception and the person told me she did not know when the parts would be in and offered to reimburse me for up to $50 a day for a rental car. She told me the conversation was being recorded. I declined the rental car offer. The dealer also called on November 16 and said they still did not know when the parts would arrive. On November 18 Hyundai called and said they were still trying to find parts. That is the last I have heard from anyone.
I need a new alternator and head gasket. I have a recall on my vehicle I have leaks on the alternator car shut off while driving and smoking from underneath the hood. It-€™s un drivable to dangerous to drive. I was told by a Hyundai dealership in Jersey City on communipaw Avenue that my parts will be here 5-10 days so that can fix it. That-€™s was in October 4,2021 it-€™s going 2 months in December. They never called me back I keep calling them. The last time we spoke they said maybe December or January my part might be on a container truck. Which is ridiculous to have to wait all this time. I told them that is my only means of transportation I use for work in my family.
The contact owns a 2007 Hyundai Veracruz. The contact stated there was a knocking in the engine. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local mechanic and was diagnosed with needing the engine to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 200,000.
I have contacted Hyundai motors regarding the recall that was released November of 2020 because my car has became inoperable due to the recall. Oil has leaked into my alternator causing the charging symptom not to work so now the car won-€™t start. I have tried to find a possible solution until the remedy is available. The recall has been released for over 7 months now. I am not able to financially afford the repairs on this car right now. They told me that I could pay to have the car repaired until the remedy is available. If I needed a loaner car from Hyundai until the remedy was available I would have to pay out of pocket for the expenses. I have not driven my car in about 2 months now due to the issue
- Knoxville, TN, USA
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The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA campaign number 20V705000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced the failure listed in the recall. Parts distribution disconnect. The failure mileage was 97,000.
The contact owns a 2007 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact's wife was parking the vehicle, when a burning oil odor was detected and saw smoke coming from under the hood from the front passenger's side. The contact stated that there was an oil leak from the alternator and smoke came from under the gasket valve cover. Coastal Hyundai (915 w new haven ave, melbourne, fl 32901) was made aware of the failure relating it to the recall but informed the contact that the remedy was not yet available. The manufacturer was made aware of the failure but referred the contact back to the dealer. The failure mileage was 97,000. VIN tool confirms parts not available. * (recall related incident)
The valve cover gasket is leaking oil on to the alternator. The alternator is covered in oil, possibly causing it to short out which could lead to a loss of power while driving. This is a dangerous condition.
The contact owns a 2007 Hyundai Veracruz. The contact stated that the vehicle was experiencing a fluid leak coming from the engine. The vehicle was taken to an independent mechanic and was diagnosed that the valve needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling). The contact stated called two local unknown dealers and was informed that the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,000.
The contact owns a 2007 Hyundai Veracruz. The contact stated that while driving at 65 mph, the battery warning light illuminated. The following day, the vehicle failed to start immediately. The vehicle was jump started but stalled soon after. Upon investigation, the contact discovered NHTSA campaign number: 14V415000 (engine and engine cooling) which she linked to the failure. Serra Hyundai service department (1503 gadsden hwy, trussville, al 35235) was contacted and the contact was informed that the recall remedy was already performed on the vehicle. The contact also reached out to an independent mechanic who gave her an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 155,000.
The contact owns a 2007 Hyundai Veracruz. The contact stated that there was an oil leak near the alternator and valve gasket cover. The vehicle was not included in NHTSA campaign number: 14V415000 (engine and engine cooling); however, the vehicle exhibited the same failure as the recall campaign. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The dealer was not contacted. The approximate failure mileage was 67,229.
Car wont start, took it in to the shop found out oil was leaking on to the alternator and that the vale gasket it leaking oil. Took it into the dealer 4 years ago to get it fix for the recall. Had the car for 5 years and have changed 5 alternators, and 5 batteries, now that I have put a new battery and alternator again, the car wont start now without getting it jumped off. We have tried disconnectioing the terminal when not driving but that only works sometimes. Called the dealer and they said that they couldn't find anything wrong and that the car was okay even when it wouldn't start in there shop and they had to jump it off and even pitting a new starter on.
The contact owns a 2007 Hyundai Veracruz. When the contact attempted to drive the vehicle, it failed to start. In addition, the electric power steering and check engine warning indicators illuminated. The vehicle was taken to nalley Hyundai (located at 7909 mall pkwy, lithonia, ga 30038, (678) 509-824)8 where it was diagnosed that the valve gasket was leaking and the alternator needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the vehicle was previously repaired per NHTSA campaign number: 14V415000 (engine and engine cooling), but the repair did not correct the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 200,700. The VIN was not available.
Oil drips from the engine onto alternator causing it to fail. Interim recall with interim repair given. Recall closed in 2015 with no permanent repair. This is my fourth alternator to go bad. With the last repair made under the campaign number 14V-415. The defect has not been repaired and the situation caused the engine to die suddenly putting the occupants in the car in danger. This last time the car died with my wife driving in the travel lane of route 9 South in howell NJ.
The contact owns a 2007 Hyundai Veracruz. While driving approximately 75 mph, the driver noticed that the headlights dimmed and various instrument panel warning indicators illuminated. Also, the steering assist operated improperly. The vehicle was towed to an independent mechanic who diagnosed that the alternator experienced oil damage due to an oil leak from the front valve cover gasket. The vehicle was repaired. The manufacturer stated that the vehicle was previously repaired in December 2014 per NHTSA campaign number: 14V415000 (engine and engine cooling). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 138,000.
The contact owns a 2007 Hyundai Veracruz. While operating the vehicle, the odor of burning oil was present and the check battery sensor indicator illuminated. While inspecting the vehicle, it was discovered that oil leaked onto the alternator due to a faulty gasket. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact indicated that in 2010, the vehicle was serviced per NHTSA campaign number: 14V415000(engine), but the failure recurred. The failure mileage was 138,000.
The contact owns a 2007 Hyundai Veracruz. While driving approximately 30 mph, the vehicle's power seized and the instrument panel illuminated. The vehicle restarted after several attempts. The manufacturer and dealer were not contacted. The approximate failure mileage was 140,000. The VIN was not available.
A D V E R T I S E M E N T S
- Lodi, NJ, USA