This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) and took the vehicle to the dealer for the recall repair. Upon return of the vehicle, the contact was unable to start the vehicle. The contact was informed that the vehicle had sat for a while and the battery was drained and needed to be recharged. After the recall repair, the vehicle operated as needed for one day and would fail to restart the following day. The contact had the battery replaced; however, the failure persisted. The manufacturer was notified of the failure and the contact was given a case number. The vehicle was not repaired. The failure mileage was 119,294.
My vehicle was under a recall. The engine lights started going off so I immediately turned around and headed back home. By the time I got home, my vehicle was close to stalling. It would not go beyond 3rd gear and would not go into reverse. I parked it on the street in front of my home and the vehicle stalled do to a failed alternator. The vehicle was towed to the dealer. The dealer honored only part of the recall. They replaced the valve gasket/T Joint but they would not replace the alternator because "it was not oil soaked". The alternator was previously replaced under the first recall and it is clear that this second alternator failed and should have been replaced as part of this second recall. My issue is that HYUNDAI IS NOT HONORING THE RECALL. I was forced to pay out of pocket $996.94 to have my alternator replaced. I have contacted the Hyundai Customer Care Center multiple times since November 2021 regarding this issue. I'm seeking that they honor the recall by reimbursing me but they have not followed up.
In 2018 I had to replace my alternator as it failed while at a stop light. My dash warning lights illuminated so I pulled over to the curb and turned the vehicle off. I was not able to start the car back up and had to have it towed home. I noticed that there is evidence of oil leaking again-€¦ it is over the alternator as well as other parts under the hood. I also notice oil in my driveway where I park my car. I am concerned that the alternator will fail again as Hyundai still have no remedy for the issue.
My vehicle (2012 Veracruz) is currently under Recall Campaign #197 for Hyundai. This INCOMPLETE recall has been in place since November 2020 with NO SOLUTION PROVIDED yet as of July 2021. I have owned this vehicle for six years, and have already had to replace the alternator TWICE (2015 & 2019) due to the very same issue with the oil leak on the alternator. I 2019, my Veracruz DIED in the MIDDLE OF THE ROAD when the alternator suddenly went out. I was the EXACT SERIOUS SAFETY RISK indicated in this current Recall #197. I am now the mother of a newborn baby and two year old son. This is our primary family vehicle. We ARE UNABLE to rely on it as a safe and dependable vehicle for our family because of the OPEN and INCOMPLETE recall. The dealership has told me that I have to pay out of pocket for any diagnostic and repair at this point, even if tied to the recall. (I can apply later for reimbursement.) I want Hyundai to give a time expected for a solution to this recall IMMEDIATELY or I want Hyundai/dealership to pay for any diagnostic and repair services that may be related to this recall #197 and alternator issue. This is UNACCEPTABLE. I have contacted Hyundai Customer Care and been told that since my car is out of warranty, I must pay for any diagnostic and repair for alternator issues. Again, UNACCEPTABLE when I am receiving monthly notices from Hyundai that there is a clear alternator problem and safety concern. When is the solution to this recall going to be provided" When will this company accept liability for this issue"
The car will not start. Ignition switch does not activate. This happens mostly after sitting over night and on long trips. A few times it started after having the battery charged from another car. Sometimes it starts after 10 minutes of trying to start it. It happened routinely on a 2000 mile road trip. 3 Hyundai dealers could not find an answer. It happened rarely for 4 months until the return 2000 mile road trip.
- Aitkin, MN, USA
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Vehicle has oil leaking onto alternator. Took to dealer to have fixed per recall 197. Dealer said problem did not exist and instead tried to charge me for multiple other repairs including damage they did to vehicle while performing inspection. If you put your hand on the back of the alternator, your hand comes out with oil on it.
I was making a right hand turn onto a 2 lane divided highway. As I was turning I lost steering power and my brake light indicator came on. I was eventually able to regain steering after crossing both lanes of on coming traffic. The alternator belt was replaced. The very next day the exact same thing occurred except there was a loud squeal that happened following the loss of steering and the battery light coming on.this is a significant safety concern to lose steering while driving the vehicle. I had also experienced the ABS sensor, emergency brake sensor, and ESC sensor coming on. Replacing the ABS sensor on both sides corrected that issue.
The 2012 Veracruz was purchased in August 2015, from waldorf Hyundai, waldorf Maryland. December of 2015, the dealership replaced the battery under warranty. 2016, the alternator failed and was replaced under warranty. 2017 the spark plugs failed and was replaced at my expense. 2018 the valve cover gasket failed and the dealership (waldorf Hyundai) refuse to cover the repair cost. Under protest and a complaint filed with Hyundai corporate July 2018, the gasket was repaired. January 2019, the spark plugs failed and the dealership refused to cover the repair. Second complaint filed with Hyundai corporate, and currently we are disputing if Hyundai should cover the repair cost. Upon purchasing this vehicle, the dealership never disclosed the 2014 recall for this vehicle's electrical system failure. The gasket has failed at least twice since I have owned the vehicle and the alternator, spark plugs, and battery have been replaced. The vehicle has stalled on the highway each time having to be towed to waldorf, Hyundai. The vehicle is a safety hazard due to sudden loss of power on multiple occasions, and has proven to be unreliable. Hyundai does not have a solution to the recall ( 14V415000) in 2014, and the vehicle should have never been sold. The vehicle service records are available at the dealership.
The car would not start. Then the engine area began smoking and then a fire sparked. The fire department had to be called to put the fire out. The car was at a gas station and was not moving.
Alternator voltage goes from 11.7 to 13.2 with no change in loads. Can visually see oil leak on alternator. Leak was recalled in 2014 was supposed to be corrected now re-occurring
Vehicle lost all power while driving in subdivision was unable to turn steering wheel. Took to repair shop advised the alternator needed to be replaced. Paid to have replaced. Noticed a recall on the Veracruz that was never addressed. On the NHTSA website the recall stated alternator and gasket would be affected but Hyundai is stating it is only for the oil and gasket not alternator.
The contact owns a 2012 Hyundai Veracruz. While attempting to start the ignition, the vehicle would not start. The vehicle was jumpstarted and driven to the dealer. Mid island Hyundai (1815 middle country rd, centereach, NY 11720) replaced the battery in the vehicle, but the failure recurred six months later. The dealer diagnosed that oil was leaking onto the alternator. The seal, alternator, and battery were replaced in the vehicle, but the failure recurred one year later. The vehicle was taken to Hyundai 112 (2114 NY-112 medford, NY 11763) where the seal, alternator, and battery were replaced again. The manufacturer was contacted and was unable to assist. The failure mileage was 1,200.
The fix for recall NHTSA campaign number: 14V415000 failed in less than two years. The head gasket leak apparently returned and created an alternator failure that led to a loss of power and acceleration on the highway and eventual stall out. The vehicle was repaired, but I incurred costs associated with a new battery and the deductible on my service contract. The resolution of the recall needs to be investigated for failure.
July 2014: Experienced sudden progressive electrical failure while driving. Discovered alternator fouled by leaking oil. Valve cover gasket, alternator replaced at dealership. Rec'd notice of recall 121. January 2015: Recall repairs were applied. June 2016: Problem recurred as before. Gasket & alternator again replaced. Although repair/replacement done, Hyundai refuses to offer any other remedy or extend warranty.
While driving at night with the headlights on, the headlights would go off completely for a moment (perhaps one to two seconds) when the turn signal is used. The headlights always came back on when the turn signal lever was returned to the normal center position. This has happened occasionally for a couple of months, but then it occurred frequently on a recent trip where I was driving at night for about six hours straight on an interstate highway.
A D V E R T I S E M E N T S
- Indian Head, MD, USA