This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Unknown. While my vehicle is set on cruise control and the weather is over 50 degrees or the air is running my cruise control will shut off. Warning lights abs, esp bas, & stability control will come on, then my cruise control won-€™t work anymore. Now just this morning going up a hill my car wouldn-€™t go pass 20 mph while my foot was to the floor basically. Then almost to the top of the hill it took off. The rmps went high Jeep shifted to next gear. Of course took my foot off petal and pushed brakes slightly. As slowing down it started shifting hard with high rmps still. I have done a new tune up and new transmission within the last 6 months. Before the new transmutation it was still doing this. The reason to replace the transmission was my Jeep just stopped completely moving. I don-€™t have the money to keep taking my Jeep back to the dealership for them to keep telling me they don-€™t know the problem. If nothing gets done about this sadly I will have to get rid of it. The cruise accrues when I-€™m on the highway going 60 to 65 mps. The shifting problem happen in town. Which both issues could cause a serious car wreck and harm to others and my self.
While driving straight in the fast lane on the highway at around 65 mph, my vehicle suddenly shut off with no warning and I noticed that all dashboard warning lights came on. Fortunately, there was a fast-lane shoulder that I was able to steer it on, or I might have been killed by oncoming traffic. Vehicle would not re-start so I disconnected the negative battery cable, waited a few minutes and re-connected it and then the vehicle re-started but ran very rough. I proceeded along the shoulder to try and get off the highway, but the vehicle shut down again. I repeated the same process and it again re-started and I managed to drive home on back roads at 40 mph. This has happened on at least three other occasions, but the incidents occurred many months apart, which made me think it was a one-off situation. I have since researched this issue on the internet and have learned that many other people have had this happen to them. I think this is a tragedy in the making if Chrysler does not address this deficiency by issuing an immediate recall. I also request that a Chrysler dealership inspect my vehicle at no cost to me. Your prompt response to this urgent matter will be greatly appreciated.
Under heavy rain, the vehicle leaks on the inside to the point of a big puddle in the floor of the driver side while stationary. This has also caused a problem with my cruise control and on-screen nav it now goes on and off displaying the Jeep logo as if the car was just starting up and I am in the middle of driving.
Vehicle completely shut down on freeway due to recall causing anxiety, fear of life and potential accident on major highway. The ignition switch on your vehicle may experience an unintended change in ignition switch position while driving. This may result in a loss of engine power, power steering assist, power brake assist or disable the airbag function. Disabling one or more of the vehicle's safety features could increase the risk of vehicle occupant injury during a crash and/or cause a crash without warning
For a number of years now I intermittently receive a "transmission over temp" message in my dash and the car won't start for about 24 hours later. This usually happens after a good rain. I will drive to somewhere and then park for about 10 minutes. When I try to start the vehicle, it doesn't start until about 24 hours later. I replaced the battery and still have the same issue. Auto shops were not able to fix this issue and no one seems to have a clue how to fix this. Right now the vehicle is unreliable as if I go somewhere there is a risk that I will be stranded.
- Oakville, OH, USA
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The contact owns a 2007 Jeep Commander. The contact stated that the vehicle was previously repaired according to a recall for the final drive module, which was reprogrammed and re-flashed. After the repair and driving approximately 60 mph, the vehicle would downshift without warning, which caused the final drive module to overheat. The contact took the vehicle to the dealer where it was diagnosed that the final drive module needed to be replaced. The manufacturer was made aware of the issue and opened a case regarding the failure; however, a decision of the repair was not finalized. The approximate failure mileage was 89,000.
It is the second time this happens to us when on a highway. The first time my husband was driving and we have our child with us. We thought it was a part of the latest recall we received in the mail regarding the key ignition. This time I was driving on a highway, going about 60-65 mph when the engine light came on, I starting losing power, tachometer starting going down and the accelerator pedal was completely unresponsive and significantly hard to push down on it, the speed continued to go down as I was trying to get to the shoulder as fast as I could but with an unresponsive engine it was very difficult. It was also difficult to move the steering wheel as this got harden. I managed to pull over on the shoulder and had to turn the engine off. After waiting 10-15 minutes, I turned the engine back on and was able to get to my destination which was not far from where I had to pull over. The engine light is still on and I'm afraid this would happen again next time I drive my vehicle which is every day. This was not a pleasant experience at all and it is very frightening when you are on a highway and all of the sudden have no control of your vehicle, it is definitely not safe at all. This Jeep has gone through all the recalls that I have gotten in the mail.
The contact owns a 2007 Jeep Commander. The contact stated that while idle with the brake pedal depressed, the engine RPM's rapidly increased and the vehicle jerked forward without warning. In addition, the vehicle failed to accelerate when the accelerator pedal was depressed. The failure recurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 78,000.
While in motion on an interstate, going about 70 mph the vehicle began to decelerate. The electrical warning panel flickered. When the accelerator pedal was depressed the vehicle failed to respond. The vehicle would only go 30 mph with accelerator pedal depressed completely. Needing to get off of interstate, the vehicle continued to only go 30 mph on a city street. Occasionally, the vehicle would shake, jerk, and the electrical warning panel would flicker. Transmission over temp warning light then came on. Took vehicle to a transmission repair shop. Unable to put vehicle in reverse, vehicle will not respond. Waiting to be inspected to determine the problem.
Right after purchasing this car in 10/2011 the Jeep would randomly cut off or lose power, not sure if this an electrical issue. Due to the randomness of the issue, they could not duplicate the problem when I brought in the car. After going back to the dealership the manger at the time wrote/promised that his establishment (reliable auto) would repair/fix the issue if it occurred again (within a year or 12,000 miles). After a years time the issue still continued, but now I cannot bring it in to be fixed w/out being charged. Whenever I pushed down on the pedal to accelerate, the car could not accelerate past 25- 30 mph! this would occur while I was already in motion, or at a light. Felt like the car was, "stalling" and the service park assist message would appear. I would try to shift the gear but nothing changed, the car still would not accelerate. This happened on multiple occasions. Sometimes the next day the car would drive just fine, other times the problem, "fixed itself" within a few days. Every time I took the car in they had a difficult time duplicating the problem. My check engine light would also illuminate but when checked no codes could be found. Super frustrating and scary to deal w/ this. In July/Aug 2013 the problem got worse when I was involved in an automobile accident. Took the Commander to Chrysler/Jeep and they were able to identify an electrical/shiftmodule problem. One of the reps. At Jeep told me this been common w/ Jeep Commanders. Before I had the Commander, I owned a 2005 Jeep Grand Cherokee, purchased brand new in 2005. Great car but had some electrical issues, when on, my headlights would randomly start flashing. In my experience, Jeep look good but come w/ too many issues. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I am 74 years of age and at the time of my husband's death four years ago purchased a 2007 Chrysler Jeep Commander which now has 53,815 miles. I began experiencing problems with unexpected complete loss of power on both interstate highways and residential streets over the last year. These occurrences have increased in frequency at varying times when driving within the last six months, and most terrifying on the interstate where I was faced with the realization of deceleration and cutoff at the speed limit of 55 mph. I received a safety recall notice (P41/nhtsa14V-38), round or about April 2, 2015 from Chrysler group llc informing me of the vehicular problems described I am experiencing, Chrysler group's recall notice makes a clear and specific representation that repairs would performed to correct the vehicle's defects free of charge when it is returned to the dealership. Accordingly, southfield Chrysler was contacted to schedule an appointment to diagnose the problem and ordered parts on or about April 6, 2015. I have been waiting for the part(s) for nearly three weeks. On April 24, 2015 I again contacted southfield Chrysler after the vehicle hesitated to accelerate and was informed the manufacturer: "Chrysler either will not, or has not, sent the parts need to fix the problem, " contrary to the language of the notice. Southfield Chrysler will not perform repairs without payment for the parts. Southfield Chrysler has taken the position: "if I pay for repairs the manufacturer will reimburse me, " which continues to leave me subjected to injure and/or death. I do not have the available funds to pay for repairs, relative to living on a fixed income and specific and very limited budget. It is clear to me that the manufacture and dealership will not perform responsibly to address a serious life and death that they are clearly aware exist. A complaint is proper.
It has been happening since at least July 2014. Vehicle will stall without warning. Will accelerate with out being able to stop. Sometimes we are even unable to get it started for a few minutes. Even after taking everything off the key ring it is continuing to get worse.
I was traveling with the cruise control engaged and I disengaged to work around some slower cars. When I re engaged the speed control it caused the vehicle to shift down to lower gears and sped ahead to around 80 mph before I was able to disengage it. Has there been a recall for this problem?
I called the dealer (walnut creek Chrysler Jeep) in 2007 that my engine made a stalling noise when I started the engine, and they said not to worry about it (I purchased the vehicle in May 2007, so only a few months later). I moved the car to ct, and to tx (warranty companies continue to track my address, no word of recalls, they almost stalk me, I have the mailings to prove it, which I would like to opt-out from; only use an E-mail for recalls). For months, and years, I have been complaining that my vehicle has been accelerating usually while stopped at a traffic light, it stalls while driving, the front panel lights flicker even shut off (seems running on auto Pilot), the engine self-shuts off for no reason. I even asked dealers if there were any recalls, they said no. I heard that many people had their front panel vehicle lights flicker erratically, also the self-accelerating and self-stalling problems with their vehicles. The thought that my car had been hacked crossed my mind (many studies show that this can happen); I contacted my insurance company, and also the state police Agency regarding a drivers license and Agency documentation fine print about research. No accidents, but the above problems continue to affect my vehicle (the panel lights "some what" slowed down, but the self-acceleration, self-stalling continue, and self-shut down continue. I have driven my vehicle for approximately 35,000 miles, and purchased it new in May 2007. Is this a safety issue? note: Do not post or distribute my personal information, or upload to a public database. Please keep my personal information private. In addition, I do not want to be pestered with more warranty offers; I have no idea how they obtained my physical address.
The vehicle engine shut down suddenly while driving on the interstate. I was able to turn on the hazard lights and coast through traffic to the shoulder of the road. Upon investigation I noticed that the ignition switch had turned off which led to a hazardous situation.
Early 2010 I experienced issues with the engine light, "service park assist' and all my gears lighting up at once, and not being able to accelerate in the middle of 65mph traffic!. after researching the 'symptoms' and talking to several mechanics it was discovered the esm 'was bad' and was replaced. It began at approx 55,000 miles. I went thru quite a process with Chrysler over this issue. Long story short, now...amazingly after another 60,000 miles (coincidence"?") I need to have it replaced again as all the same things are happening" Jeep usually last a long time, and this is not an issue with maintaining my vehicle or how I drive...so I will have to potentially replace it again and again? of course Chrysler tells me its not a known problem with the vehicles yet just on this site and looking for the exact complaints I find no less than 45 of the same complaint and at least another 100+ that are probably the same just worded differently. How many complaints does it take to have a company pay for and replace defective parts? does it take a certain number of fatalities?" I honestly don't understand how it just gets ignored fort years and years. On top of that, the work has to be done at a dealer due to certain tools needed, and its no less than $1000 to replace. How convenient for the company.
I was making a left hand turn on to a busy road and the vehicle would not accelerate - there was no response to the gas pedal regardless of how far I pushed it. The vehicle would not go above 40mph, nor was there any increase in rpms. I tried shifting to neutral and the engine revved and the rpms responded to the gas pedal. When I shifted back to drive there was no response once again. I managed to make it home at 40 mph. The vehicle has done this periodically and shows no service engine code. I also have had the problem where the lights on dash show [P][R][N][D] and the Jeep appears to go into a "limp" mode with no response...this happens while driving - usually shifting to neutral and back to park corrects the situation. I am very concerned that this is a safety issue. I have two children and I Transport them in this vehicle. No can figure out the problem although you can read for days about it on the internet!!! very frustrating and don't want to see someone get hurt or killed before action is taken!!!!
I was driving home from picking up my daughter from a school event when suddenly my car slowed down on its own down to 10 mph. Then the car completely stopped. On the control console it only read "service park assist" and the drive position controls where all highlighted and boxed out (drnp). I lost all control of the vehicle other than turning the wheel. I tried to accelerate by pressing the gas and it just revved the engine and did nothing else. I swerved off the road and hit a median that took out the tire and left damage to the left of the car under carriage. I had to shift the gear into park and back to drive in order for the car to start up again. I took the car to a local Jeep Chrysler Dodge service depot and had it ran for a diagnostic for at which time they told me that it was a common issue found in this model and earlier models and that it wasn't covered by the power train that the vehicle would need $1100 in repairs to fix an electronic transformer shift modulator. I had just purchased the car on October 31 from a Jeep Chrysler Dodge dealership and less than three weeks later the car is for crap. And the dealership refused to fix the problem and Jeep has not issued a recall for this issue but they have for the 2006 model. This problem is life threatening. It can occur at anytime at any speed. If I were on a expressway my children and I would probably be dead. Jeep needs to be pursed for this issue and forced to fix the damage on any vehicles reporting this issue. You can also refer to claims 10379415 10381239. There are also hundreds more complaints online at sites like jeepcommander.com.
This has happened to me. I am a mother, wife, daughter. The bad thing of this situation is that I had this replaced once before I had 31,505 miles on it and the ems electric transmission shift module had to be replaced. 4 yrs later mileage at 82,000 miles the same part has to be replaced. I have contacted Chrysler and all they can say we are sorry there is nothing I can do for you. This part is no longer under warranty and informed that the part (68021352) was not included in a recall. This malfunctions has caused me to no longer feel safe in my car. I don't want to drive my car with my daughter in it. With out warning this has happened one to many times. This part should be recalled when I had the vehicle serviced back in 2008 I paid $100 now today when I had it repaired it cost $1000. Funny isn't it that over 4 yrs this part has doubled in price. And the mechanic at Chrysler says to me oh yeah I've seen this alot on this model.
While driving my assistance system brake light came on I was driving 30mph and had to pull over the car would not shift or go over 30 mpr at 31,505 miles on it and the ems electric transmission shift module. Has to be replaced. 4 yrs later mileage at 82,000 miles the same part has to be replaced.this time I was on interstate 94 driving 60mpr and the lights came on I pulled off interstate and when I pulled into gas station the car pulled and lunged I turned it off waited and turned back on while I was driving at 30mpr it would not go past 30mpr. I have contacted Chrysler and all they can say is hold on to your receipts as this part is no longer under warranty and informed that the vehicle was not included in a recall. This malfunctions has caused me to no longer feel safe in my car. I don't want to drive my car with my daughter in it.
A D V E R T I S E M E N T S
- West Burlington, IA, USA