This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We had our Jeep at the local mechanic for a pre winter check up. He found the rear crossmember broken and the front crossmember had holes in it due to corrosion. The vehicle has 211,000 km on it and we-€™ve owned since new with zero collisions or even a fender bender. Jeep had an extended warranty on these pcs but has denied our claim as 10 years have passed. In my mind this is a safety issue as the wheel assembly could physically break free causing loss of control of the vehicle. These are parts related to the structural integrity of the vehicle and not a normal wear and tear item. This vehicle has been serviced by our local journeyman mechanic licensed in Alberta. It was at our local dealership on September 15/2017 for a recall but there is no record of inspection of these crossmembers. Jeep service bulletin dated march 10/2017 states that the affected vehicles should have these parts inspected and replaced if necessary..also to add, we never received any correspondence from Jeep asking to bring the vehicle in for inspection. The vehicle has been parked for several days now as both our mechanic and myself believe it-€™s not safe to be on the road. I-€™ve gotten nowhere with the district warrant manager or their customer care line staff. I-€™m reaching out as I believe this is a serious issue and should be a safety recall rather than a service bulletin.
After 4 years of driving my 2011 Jeep Compass and hitting 95,000 miles on it, I noticed that there were problems with filling up my tank and my car stalling. If I don't stop the gas pump myself, a few seconds after pulling out of the gas station my car would stall and idle until my engine would just shut off and my wheel and break would lock. This happened while entering a highway, going into a busy intersection, and trying to get out of large mall space. In all of these settings, I was inches away from a car crash. I have brought this up to multiple mechanics who have never heard of this problem and weren't sure what to do. After doing my own research I realized that this is a common Chrysler/Jeep issue with models made between 2005-2015 models. There are no warning lamps, messages, or any signals that my car is going to stall and idle. I could not imagine a larger safety risk to myself, my passengers, and all of the drivers around me. Last week after filling up my tank and intentionally not filling it up all the way, I thought I was safe to drive home but I was wrong. As I was crossing the intersection five-way traffic, my car began to stall as a semi-truck was heading right into me. Thankfully, I shut my engine off and quickly turned it back on to move out of the middle of the road.
The contact owns a 2011 Jeep Compass. The contact requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
-The vehicles front subframe failed to support the vehicles stability, structure, weight, and momentum, during normal driving, braking, acceleration from a stop, etc. -The corroded and complete 'rusted thru metal' subframe is available for visual/safety inspection, and photo's are attached. - Safety was severely compromised while driving, as the "Subframe to main channel frame" fastening bolt was sheared and broken off while driving, causing the vehicle to veer, without control, due to the engine weight and front end suspension/components shifting out of position. - Independent service centers and auto- mechanic statements in multiple car safety forums have indicated similar situations have occurred, and could be fatal at highway speeds/conditions. - The vehicle is scheduled for dealership inspection and consultation for further use, and/or repair. -No warning lights were initiated at time of this issue. Steering wheel vibration, and loss of steering control occurred.
The crossmember- engine cradle that hold the engine in place. I heard a noise and took it to my mechanic he took pictures of the crossmember showing that it is rusted through showing holes. Took it in to a jeep dealer to have it diganosed, they confirmed that it is unsafe to drive as the engine can actually fall out. I contacted chrysler and they said that there was an extension of the warranty on this part that expired a month ago. They sent me to Mopar parts to see if they would pay for the repair. After days they rejected the claim. Now this car is 10 years old however it only has 48000 miles which is less than 5000 miles a year. I bought the car bran new. So it all rusted through on a car with only the 48000 miles. At best this should have been a recall. But at least customers owning this car should have been notified about this warranty extension so they could have had it checked and reparied before some one is killed driving a car that the engine could fall out on the road. Now Mopar is refusing to cover the cost of fixing it because the warranty extension expired a month and a half ago. Even though they know there is a problem with it. I feel that I need some help in making Mopar or Chrysler pay to have this work completed. I also have had to replace the 4 wheel drive as that went bad along with replacing the rear axles as they also rusted.
- Schenectady, NY, USA
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I got a recall for a rusted sub frame, front and back in which one has a hole from rust. I take it to courtesys in altoona, pa. The guy earnie tellsme there will be parts surrounding the subframe not included with the recall that must be paid for out of pocket. I think everything to fix my car should be covered. They saw a woman coming! pisses me off to no end.
While I was driving to work, the car started to feel like it was going over a speed bump, it was pushing forward but just enough for me to get out of the road into a gas station. When I finally stopped, I turned the car off and back on. It would start but would not move. Took it to a transmission shop and that what they said is the problem. I only have about 160K miles and should not have to replace my transmission so soon!
I was just given an estimate for a rotted subframe of about 800 for the part alone. This is a known issue that has been reported in several Jeep. I'm contacting the dealer as well. My Jeep also needs to have the rear subframe also looked at.
Catyliac converter recall my Jeep had sudden issues with acceleration on highway until it broke down and I was nearly in a accident took Jeep to midas who found that my engine overheated destroying other components in engine compartment and engine had blown and needed to be replaced other components cost 2000 dollars and engine will cost 6000 dollars by Jeep to be replaced but also my catyliac converter was recalled I was informed by several mechanics that catyliac converter failing could cause the airflow issues for motor and cause cylinders to lose compression due to cylinders rods bending and damaging engine after running compression test cylinders had no compression I informed dealership who called midas liars and accused me of not knowing anything I got catyliac converter replaced but motor is already destroyed Chrysler corporate denied all fault even after providing all evidence proving that the catalytic converter was the original issue I feel that in the catalytic converter recall should include the potential that the engine could fail and causing the cylinders to lose compression
Vehicle cannot be inspected due to an inspection done by shannon tire. Vehicle was stationary on a lift when the person found the subframe completely gone. The motor is close to falling out and we have read numerous occasions where this same issue has taken place.
The etc light comes on and the vehicle won't go when stepping on the gas. The engine cuts off in the middle of driving. Some days it starts some days it doesn't. replaced the relay switches twice and the etc. Neither seems to help. I drive a highway to work everyday and I pray that if it acts up, I can find a place to pull over
Driving at highway speed, lost all power. Coast to the next rest stop, flashers on only going 40mph on highway. Then car off, restart and proceeded home. A few days later same seniro. New transmission from Jeep, $3300. I think they should recall and fix the problems.
After noticing my rear tires wearing uneven, we took our car in to have the rear suspension inspected. We got a call telling us the rear subframe had rusted through and broke.
My 2011 Jeep Compass engine light came on and I started to lose power on the highway. I had to coast to the side of a small median strip and was later towed to the nearest mechanic.
Was driving the car and all of a sudden the ABS and road hazard and 4 wheel drive lights stard flashing. I took the car to be severed and the attended said the sensor in the right tire went out.
The subframe or K-frame of the vehicle is rotted out and the sway bars broke away from the vehicle. Cause popping and cracking when driving (in motion).
I started up my vehicle and the etc light came on, let me remind you that it's been going on and off every day, well, I put the car in drive and as soon as I let off the brake, my car accelerated to 4 RPM's and I hit the back end of a family friend who was parked in the drive way. I had the body/mechanic shop take a look at it while repairing the body, and they had no for sure answer. I have had 5 different mechanics look at it and had my codes ran more than once. It's ridiculous. The etc light is on constantly. It's all a matter which day its going to accelerate on its own and which day its going to lose power. This is ridiculous. I have called Chrysler multiply times. My argument is the fact that it isn't something that I have done to the car. What if something was to happen and it came on when I was at a traffic light, somebody is walking across the road and my car accelerates. That family is going to sue me and my insurance and my insurance is going to sue Chrysler. It's so pathetic, it costs almost $100 just for them to tell me what's wrong. Then, lord knows how much it will take to actually fix the problem. We have already spent almost $500 trying to fix the problem ourselves and that obviously isn't working. I hope that they're are others who are experiencing this problem so we can get it fixed which it what should've been done a long time ago. There are plenty of complaints online and none of which have found a fix to the problem. My car now has 114,000 miles on it and I still have 4 years left to pay on it. And quite frankly, due to this issue I will probably never buy another Jeep again, Chrysler as a mater of fact. I hope nobody has gotten hurt though! thanks! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Transmission oil lights always come on when car drives over 70 mph at least 2 hrs in hot weather. Then car slow down and I have to pull over to let it cool off. It will do it 3-4 times during a long trip. It does every summer and the Jeep dealer never found the problem.
A D V E R T I S E M E N T S
- Wetaskiwin , WA, USA