My teenage daughter was returning home from work on a busy city street when she was startled by a loud abrupt noise. She looked over and saw the passenger-side active head restraint headrest had shot out. Quite shaken, she arrived home to tell me something had happened in the car. Upon examination of the headrest, it was clear that it had not 'deployed' or 'triggered.' The clamps that are supposed to release the bar when deploying were still in place, holding the bar. Instead, the plastic that holds the bar in place had broken, allowing the headrest to violently shoot out. Fortunately, no one was in that seat at the time. And even more fortunately, it did not happen on the driver's side while my daughter was driving, as the results could have been catastrophic. I called the Jeep customer service number, thinking that they would help remedy the situation and want to know that this can happened. To my dismay, they said there was nothing they would do. I was told to take it to the nearest Jeep dealership and pay to have it repaired. Naturally, I was stunned at their indifference to such a serious flaw in their vehicle. A written message to Jeep was never responded to. I called a Jeep dealership, but they told me to call Jeep. Clearly what happened to the headrest should not have. It seems there is a flaw in the design that allowed this happen. I only hope Jeep takes responsibility for this problem and addresses it before someone is seriously injured'or worse.

- Dallas, TX, USA

The contact owns a 2012 Jeep Compass. The contact stated that the front driver and passenger side seat was defective and the covering for the area under the seat became detached. The vehicle was taken for repairs three times however, the failure was recurring. The contact was concerned because the failure was causing difficulty in securing the seat belt. The failure mileage was 16,000. The VIN was not available.

- Lumberport, WV, USA

While driving at 70 mph on I 90, I adjusted my posture, slightly elevating my hips and leaning back against the seatback, whereupon the seatback suddenly collapsed backward, leaving me looking at the ceiling. Fortunately I was virtually alone on the road and was able to quickly recover my upright position without loss of control. I stopped and examined the seatback adjustment and discovered that the seatbelt had intruded between the seat and the adjustment lever in such a way that my upward motion disengaged the lever so that my backward pressure allowed the seat to recline.

- Coeur D'alene, ID, USA