This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Dealer sold vehicle with leaking rear seals, defective differential. Noticed bumping and whining noise less than 8 hours after purchase. Sun roof leaked causing the headliner to detach from roof of vehicle. Repaired once-said drain tubes were routed properly. Second time replaced roof-said seals did not match. Rear differential replaced. But did not address leakage around transfer case, seals etc in Dec 98. Now it's in the shop again! gas gauge fluctuates to empty when idling. Transmission slips. Driver seat automatiically reclines and heater does not work consistently.
Front differential initially rebuilt by dealer, at same time rear differential was replaced.. subsequently front differential failed and was replaced in total, including axle housing. While traveling 200 miles from home at 65 mph in passing zone car "died" losing all power. Able to make breakdown lane through traffic, waited 1.5 hrs. For chrylser provided tow to nearest dealer. Closed at 8:45 P.M. on Friday. Tow truck took us to hotel and returned our disabled car to dealership. They were only open for sales on Saturday, so we needed to rent a car to get to relatives house for sat. Night till someone from home could come up and tow our disabled car back to NY on Sunday, where it was left at local dealer. Dealer said coil wire was routed to close to exhaust manifold causing it to overheat and short to manifold, causing loss of power.
Howling noise when traveling between 50 to 70 mph. Have had vehicle into the dealership 9 times for same problem. The Grand Cherokee is a quadra-trac. The dealership and the Chrysler rep. (bob horne) have told us that chrylser is aware of this problem and cannot repair the problem, that we have to "live with it" or purchase a select-trac or 2-wheel drive the next time. That was their solution for fixing our vehicle. If Chrysler is aware that the problem exists, why are they not letting the consumer know at the time of purchase and investigating the problem to find a solution. We didn't pay almost $30,000 to listen to a howling noise in the rear-end for 4 years, and to be told to turn the radio up louder.....please help.
Loud whine appearing to originate from rear differential. Dealer removed differential and observed obvious wear to gears. Replaced with new differential. Whine is louder and higher pitched.
A D V E R T I S E M E N T S
- Herndon, VA, USA