This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
- the contact owns a 2000 Jeep Grand Cherokee with a current odometer reading of 106,000 miles. The contact stated that while driving under normal conditions in reverse the passenger's side lower ball joint failed. The vehicle was towed to the dealer, byden motors, and the vehicle was repaired. The failure mileage was 102,000. The tie rod was bad. Updated 04/12/07.
Tie rods, wheel bearings, ball joints, fan clutch, shorted engine compartment wiring harness, fuel pump assembly all gone wrong from time of purchase; January 2000/brand new to Sept. 2006...some pd. Under warranty others after 2004 not; even though the defects usually do not happen to a Jeep Grand Cherokee/fully loaded. The last straw was the ball joints; we asked if some form of recall should of been done and then asked for a reimbursement because my wife's' 2004 Jeep Liberty limited had a recall on it's ball joints/lower ones so after having mine replaced last Friday 9/15/2006 we asked about the Grand Cherokee and it's ball joints; we also updated on all the defects we've had to correct and wondered if it wasn't a expensive lemon...$35,000 is what I paid. We called Chrysler main customer service and was only told were sorry, the age of the Jeep and past warranty...what does that have to do with all the past defects since 2000 and the fact we tried their customer service in 2002 and got no where again. No matter the age of the vehicle...safety is safety. And if ball joints go bad for no reason and have to be replaced then, it should go as a safety concern for all their vehicles.
Contact states: The tire rod and ball joints on the driver's side fell apart. He saw on the website there was 318,000 recalls on the durango for that year. There was no warning that the failure was about to occur. He has called Chrysler and they said they did not have any other reports of this issue.
A D V E R T I S E M E N T S
- Beloit, WI, USA