This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have 47000 miles on my 2001 Jeep Grand Cherokee and have had to replace the rotors twice. Once at about 25000 miles and now again at 47000 miles. What a rip off.
While driving at any speed and when the brakes were applied there was severe vibration in the brake pedal and steering wheel. Vehicle was taken to the dealer, who replaced the rotors and the brake pads twice. A technical service bulletin was issued concerning this problem. The consumer stated that the disc were too close to the rotors which caused the excessive heat. The excessive heat caused the rotors to warp.
When brakes are applied they pulsate and a high rate of speed cause the steering wheel and vehicle to shake violently. The brakes have been checked and are fine but each time I have to get the rotators turned and the problem seems to resolve for several thousand miles but eventually it returns. I have had the rotators turned 3 times now and the problem has reappeared again with the only alternative now is to have the rotors replaced. Even after rotators are replaced I have been told by mechanic's that the problem will still occur due to the braking system creating too much heat and eventually wharping the rotators again.
Rotors on vehicle have warped on three different occasions. The first time was at about 20K miles at which point the rotors were turned. The second was at about 40K miles at which point the dealer performed a tsb and replaced the calipers with a new design to supposedly fix the problem and turned the rotors and put new pads on. The rotors are now warped again despite having the new calipers that were supposed to remedy the problem. I have been driving with warped rotors for over 20K miles now due to the fact that the dealer has no cure and new rotors will just warp again after a few months of driving.
I have a 2001 Jeep grand ch. Laredo, which I am the original owner. The brakes acted different that my previous vehical, but I assumed it was the 4 wheel ABS. It kept getting worse to the point of almost losing control on hard braking. I went to york motors in prescott to see if there was a brake recall. I was told no and my problem was warped front rotors with out them even looking at the vehical. I went to brake masters and was told that the rotors had to be turn on the vehical because the backing plate it self was warped. $149 later the braking is great. I talk to other Jeep owners same problem. I believe this is wide spread and should be investigated.
- Laughlin, NV, USA
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Habitually warping brake rotors. I have now had the rotors/pads/calipers replaced at 8000 miles and, most recently, at 35,000 miles. On what other car would you expect to be out of pocket the cost of replacing pads and rotors every 8,000-17,000 miles? I will not be buying another Jeep and I only hope that this serves as a cautionary tale to potential purchasers.
Vehicle vibrated and steering wheel shimmied when stopping. Front brake rotors warped with about 18,000 miles. Replaced and stopped. At 27,000 miles it's back.
Harsh down shifting, results in loud clunking, rear tire squalling, and passenger discomfort. Rough shifting into gears while parked. Moaning brakes, warped rotors fuel pump deficiancies, and miscellaneuos electrical problems.
Front brakes warped the rotors. Rotors had been replaced once and turned once. Front end pulsate when slowing down from freeway speeds. Seat belts does not retract. There is whinning noise when taking sharp right turns.
2001 Jeep Grand Cherokee. Now have 30,000 miles. The rotors were resurfaced at approximately 10000, replaced at 20000 (dealer said not an official recall, but they have had a lot of complaints so no charge), and now again in to be resurfaced (this time at a charge of $100). I take very good care of this car and drive correctly. I do not ride the brakes or "slam" them at any time. How can a car with 30K000miles go through so many brakes? under-engineering, I think!
Like many other jgc owners, I also had the rotors and pads replaced after 6000 miles and I need to have them replaced again after 17000 miles. I've had this car for just over two years and I cant imagine any style of driving that would require a new set of brakes every 10,000 miles.
Consumer stated that since purchasing vehicle in 2001 the brakes, calipers and the rotors have been replaced three times and is do for replacement again. The manufacturer and the dealer has been informed of the problem but will not fix it.
On 8/30/01 at 7,968 at miles front brake rotors and pads were replaced. Same condition occurred and on 8/9/02 at 14,133 miles, caliper kits and front rotors were replaced. Again on 7/16/03 at 21,839 miles front rotors were replaced and brake pads were cleaned up.
I have a 2001 Jeep Grand Cherokee limited. The truck as 17,000 miles on it. It is in execellent shape, except.....the brake rotors are burnt out. It is mine understanding from speaking to independent mechanics that Jeep installed aluninum brake rotors on there trucks. The Grand Cherokee weighs almost 4,000 pounds. The weight is too much for the rotors to handle. Which leads to them burning out prematurely. I spoke to the dealership South shore auto world of marmora NJ. The service dept advised me that Jeep only carries a 12,000 mile warranty on the brakes and brake components. They also tried to imply that city driving will burn out the rotors quicker than highway driving. I dont buy this excuse at all. Therefore they will not replace the rotors. I must pay for new rotors. Have you had any similar complaints from other Jeep owners. If so what advice did you supply them. I tried calling Jeep customer service unit but could not get through. I E-mailed them and I am waiting for a reply. Thank you for any advice you can give me on this matter james brennan.
I took vehicle in to be checked out for extreme front end vibration while braking and vibration in the steering wheel. I was told that it was caused by the brakes, and that I would need to replace the front rotors/calipers and pads. The dealer informed me that Chrysler knew about this problem, and that it happened often on this vehicle. I was also told that even though this make and model was notorious for this problem that Chrysler had only put out service bulletins on this problem and not any recall. I was informed that even though there was extreme front end vibration and vibration in the steering that Chrysler did not consider it to be any type of safety issue. With all the complaints regarding this Chrysler should be biting the corporate bullet, and finally issue the recall to their consumers that they should have done over a year ago for their own design flaw.
Consumer states while traveling 45-50 mph vehicle started shaking, causing consumer to lose control of vehicle. Dealer was contacted, technician noticed rotors and calipers needed to be replaced.
Consumer states that rotors has been replaced three times, calipers also has been replaced three times. On two occasions the passenger side regulator broke, and the window came down and would not go back up. Also, once on the driver's side. The vehicle is in the shop again for the rotors.
A D V E R T I S E M E N T S
- Edgewater, MD, USA