This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle has been in to dealer three times already for rotors, and problem still occurs, vehicle shakes when brakes are applied. Contacted dealer. Consumer states noise from right front of console. The air conditioner does not cool enough due to leakage.
My complaint has been filed with daimler-Chrysler, their file reference is 9879536.the brake rotors were replaced at about 14,000 miles due to warpage. The same condition has recurred now at 30,120 miles (I.e., the new rotors have about 16,000 miles on them. The dealer says that Jeep uses a poor quality product from their supplier. While the warranty is 12,000 miles, the rotors meet that minimum. However, other manufacturers apply a 36,000 mile warranty on their brake systems with their rotors not warping at all, even beyond their warranty period. For example, my brothers Ford F150 has over 70,000 on the original brakes & pads, with about 1/4 " pad remaining...and no warpage, nor "skewing" on the rotors. It is my feeling that Jeep has a potentially dangerous brake system on the road. Furthermore, since the other 19 NHTSA reports that I've read have no accidents or property losses, there has been no affirmative action taken on Jeep. Nevertheless, if Jeep wants to cut costs, don't do it with a critical safety system like the brakes. Their rotors just barely last through the warranty period. But just wait until there is a death due to the failed brakes. I'm most disappointed in daimler and Chrysler.
Steering wheel shakes excessively causing loss of control when brakes are applied when going down even a slight grade. Private mechanic says rotors need to be replaced, although pads are barely 1/4 gone. Nlm
- Pacifica, CA, USA
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Front brake rotors required machining after 18,000 miles. Rotors had warped. Dealer will not cover replacement or repair. Rotor are considered to be part of brake system which only has a 12,000 mile, 12 month warranty.
When driving 45mph and applying brakes, the vehicle vibrates, consumer took vehicle to dealer, and dealer indicated that rotors had to be cut to stop vibration.
The rotors on my Jeep Grand Cherokee limited have warped while driving under light conditions (no towing). I previously had a 98 Jeep Grand Cherokee which had the same problem. During November of 2001, I first encountered the violent shaking of my vehicle while stopping on the 405 freeway in los angles. The shuttering affected my braking distance and I nearly avoided rear-ending another vehicle. The rotors have warped so severly that it has impared the stopping ability of the vehicle and is a hazard. This is not a isolated incident with Jeep rotors (NHTSA has 120 rotor complaints for the 2000 Jeep Grand Cherokee...the 2001 is apparently following suit with the faulty workmanship) and it is extremely hazardous for daimler-Chrysler to keep installing the defective rotors on our vehicles. I am currently fighting the dealer to replace my rotors and have suggested they do so with an aftermarket brand. The dealers feel their hands are tied from the manufacturer. Please look into this problem. It is only a matter of time before a warped rotor cracks and sends a vehicle into a severe accident.
Brakes were pulsating due to warped rotors, which decreased stopping distance. This caused steering wheel to jerk violently. The higher the speed, the more pronounced it became. Dealer's remedy was to shave down the rotors.
Severe steering wheel wobble during moderate braking causing some loss of control. A private brake specialist recommended the rotors be replaced due to warping. The dealer says this is normal wear even though the brake pads are only half worn.
Consumer is unable to control vehicle while driving, the steering wheel pulsates when braking, consumer was informed that the problem is with premature warpage of rotors in which dealer is aware of and is willing to turn consumers rotors free of charge or purchase two new rotors at consumers expense, however consumer was informed that turning of the rotors would not last and the problem would reoccur.
A 10 inch piece of the left rear brake rotor broke off and lodged between the brake assembly and the mag wheel, this caused the left rear wheel to stop turning and caused the vehicle to skid and swerve through a neighbors fence.
A D V E R T I S E M E N T S
- Jacksonville, FL, USA