definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
44,608 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee windows / windshield problems

windows / windshield problem

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2002 Jeep Grand Cherokee Owner Comments (Page 1 of 3)

problem #56

Mar 242013

Grand Cherokee

  • 115,000 miles


I have owned my 2002 Jeep Grand Cherokee Laredo for 10 years. I purchased the car new from Liberty auto city in libertyville, il. At 80,000 miles, I was leaving for school when I noticed my driver side window had fallen into the door. When I tried to use the switch to raise the window, it did not work. I took this car to the dealership, they knew right away that I had a problem with the window regulator, and they fixed it to the tune of $400. The dealership knew what it was because they have fixed so many, and the novice internet surfer would be able to search out this problem and find a myriad of complaints from Grand Cherokee and Liberty owners alike. I understand a class action lawsuit was filed in California by Jeep Liberty drivers, and Jeep has since extended the warranty on Liberty windows. Jeep reimbursed me $300 of the $400 dollars for this first incident. Now, last Sunday, I was leaving my home to work the night shift at the hospital, and I noticed the passenger window was rolled all the way down - sure enough, the same thing happened to the other window. I drove to work in a snow storm with the passenger window rolled down. Now Jeep will not reimburse me for the regulator, which again cost $400 to replace. Again, my new Jeep dealership, fletcher auto in columbia, Missouri, knew exactly what the problem was because they also have seen it often with vehicles from this time period. I urge you to act to create a recall for this known defective part that has caused significant trouble and expense. I was not in danger, but I had to be at work to cover my shift, so I drove in the storm and had to leave my car in an open air unguarded parking garage with the window down all night. I believe Jeep should be held accountable for this. I apologize for not providing my VIN#, I am actually working in the hospital right now for another shift.

- Columbia, MO, USA

problem #55

Jun 162012

Grand Cherokee 8-cyl

  • 63,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the front driver, front passenger, and rear passenger side windows failed. The contact took the vehicle to a mechanic and was told that the motor for the windows failed. The vehicle was repaired. The failure mileage was 63,000 and the current mileage was 71,000.

- Englewood , NJ, USA

problem #54

May 022011

Grand Cherokee

  • miles
2002 Jeep Grand Cherokee. Consumer states problem with front window regulators the front window regulators were replaced by an authorized Jeep repair facility three times in the past 14 months. The consumer stated based on owner reports, the plastic piece on the window lift mechanism that held the cable appeared to be at least part of the problem.

- Glen Allen, VA, USA

problem #53

May 272010

Grand Cherokee

  • 92,000 miles


Driving along the highway when the passenger window started to go down by itself. I had some paperwork in the car and it started blowing around, causing me to become distracted and nearly hitting another car on the highway until I was able to pull over safely. The window regulator failed, which is a common problem with the Jeep Grand Cherokee.

- New Bedford, MA, USA

problem #52

Apr 202010

Grand Cherokee

  • 71,000 miles
Failure of both passenger and driver front window control mechanisms within 17 months of each other. Replacement is $545 each, with two hours labor ($212) being charged when it took less than 1 hour to complete replacement. Service was at a Jeep dealership.

- Manasquan, NJ, USA

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problem #51

Apr 032004

Grand Cherokee

  • 0 miles
I would like someone to check into the type of product that Chrysler (Jeep) to be specific is using on their windows. I have a 2002/and 2003 Jeep Grand Cherokee Laredo at this time only one window is operable that being the passenger side, the other three windows have to be taped up, to stay up, the windows can not be fully secured which causes rain to enter the vehicle, and also dampness when sitting out overnight. This also occurs when driving at night, when I explained this problem to Chrysler I was told this was not a safety issue I beg to differ trying to not have it raining on you when driving or coming in the other windows is a safety issue they explained that the vehicles were out of warranty I did not know there was a warranty on safety. The web site shows there are thousands of this particular model with the same problem a high power needs to step up and investigate the inferior products being used by this company Chrysler wants to fall on deaf ears rather than back its product that is one reason that imports are a much more popular vehicle, though they also have some problems, but it seems that the foreign auto makers are willing to back their product they have pride in their selves unlike american mfgs.

- Humble, TX, USA

problem #50

Oct 302009

Grand Cherokee

  • 72,000 miles


In May 2009 my passenger front window regulator went out. My local Jeep dealership said that Jeep makes cheap window regulator parts and this is a common problem with Jeep. Yet they wanted to charge me $497 to fix problem. I went ahead and fixed it, because I couldn't drive around with a window rolled down everywhere I went. Now 5 months later the passenger rear window has also broken, due to the same problem and the sunroof will also not close properly. I feel that if Jeep admits to using cheap parts for their windows, then they should also fix them for free when they break so often. I cannot afford close to $500 per window every 6 months when they keep breaking.

- Tijeras, NM, USA

problem #49

May 182009

Grand Cherokee

  • 81,000 miles
I own a 2002 Jeep Cherokee 4X4 quad drive, I recently broke down had to be towed. The problem was cooling fan. Due to the relay switch. This is just one of many electrical problems I have with this Jeep the door lock motors failed the windows failed on both driver and passenger side doors the bk hatch failed. The cost for the relay pkg was $347.59 I have yet to replace passengerside window operator and driverside door locks as they are both well over $300 each. This seems to be a defect as I have heard the same complaints from people that own 2002 Jeep Cherokee.

- Garden Grove, CA, USA

problem #48

Mar 292009

Grand Cherokee

  • 0 miles
I own a 2002 Jeep Grand Cherokee Laredo. In the spring of 2007, my driver's side window regulator broke (the window fell, would not roll up or down). I had it replaced. In October 2007, the same thing happened to my passenger side window. In May 2008, the same to my right rear passenger window, and in Sept 2008, the same to my left rear passenger window. All windows have failed within one year of each other. The final straw was today when the rear drivers side window regulator failed again. I do not have the money to fix these, and believe that Chrysler should issue a recall to repair the windows. I have received an estimate of $347 per window to repair the three windows. I can't afford this and expect Jeep to correct the problems.

- Kailua, HI, USA

problem #47

Jun 012007

Grand Cherokee

  • miles
Passenger window motor broke. This was the third window motor to break within 2 years.

- Mobile, AL, USA

problem #46

Dec 032008

Grand Cherokee

  • 150,000 miles


The windows in this Jeep have always worked great. On December 3th, we rolled the window down, but it wouldn't go up. The regulator in the passenger side front window broke and the window will not roll up. It will soon be fixed.

- Ashland, MO, USA

problem #45

Aug 302008

Grand Cherokee

  • miles
3 out for 4 regulators had to be replaced on my 2002 grand Jeep.

- Navarre, OH, USA

problem #44

Aug 172008

Grand Cherokee 8-cyl

  • 73,000 miles
2002 Jeep Grand Cherokee limited (V8) went out to car this morning and driver side windows was half down in door - tried to roll it up - nothing. Window then fell into door frame completely - regulator problem with plastic part.

- Forest Lake, MN, USA

problem #43

Apr 082008

Grand Cherokee 6-cyl

  • Automatic transmission
  • 50,654 miles
While rolling up driver side front window, heard a loud noise within car door. Window then fell into door and would not go back up. Informed by dealer that the regulator was broken. Service dept stated that this happens frequently because the part is made of plastic. Was charged $295 for replacement part. Exact same thing happened to my brother, who also owns a 2002 Jeep Grand Cherokee, two months ago.

- San Diego, CA, USA

problem #42

Aug 112005

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 50,745 miles
The contact owns a 2002 Jeep Grand Cherokee. On August 11, 2005, the front passenger side window regulator failed. The window was up at the time of the failure. Approximately one year later, the driver side window regulator failed. The window was up at the time of the failure and the contact could hear a popping sound before the failure occurred. A few months later, the rear driver side window failed in the same manner. The dealer repaired all the window failures. On September 17, 2007 the rear driver side window failed again. The contact has all the repair orders for the failures. The failure mileage was 50,745 and current mileage was 79,362.

- Waxahaw, NC, USA

problem #41

Aug 042006

Grand Cherokee 6-cyl

  • Automatic transmission
  • 49,068 miles
Faulty window regulators in 2002 grand Jeep Cherokee. Chrysler paid for the second window but refuses to pay for the first one after receipt was requested and provided. Very common problem with this model according to the dealer but Chrysler has refused to issue a recall. Window drops down and creates a safety issue.

- Alpharetta, GA, USA

problem #40

Dec 102007

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 80,590 miles
While driving, the front passenger side window slid down in its track. I had to pull over and pull the window up by hand. The same thing happened to my Jeep's front driver side window on 12/22/05, except that occurred at night and it was 15 degrees outside (lived in NY at the time)-had to drive half an hour home with the window wide open.

- Kissimmee, FL, USA

problem #39

Dec 082007

Grand Cherokee 6-cyl

  • Automatic transmission
  • miles
I have a 2002 Jeep Grand Cherokee. I have had to have 3 window regulators replaced. I only have one left, who knows when that will go, perhaps next year, because it seems one breaks per year. I have had each of these replaced at a Chrysler dealer. Chrysler is quite aware that this is a problem with it's vehicles, but is unwilling to do anything about it, because it is not a "safety issue". this part with labor is $460 each time it needs to be replaced. Chrysler is willing to keep draining the pockets of its consumers with no care to its loyal customers. There are 5 pages of complaints on automotive.com with the same issues. I want to file an official complaint. Chrysler is unwilling to do anything to correct the problem, because the vehicle is no longer under warranty. I would like my money back. I think this car is a lemon!!!! I have put more money into this vehicle over the last two years then I have paid for the car. I hope you can help me retrieve some of my financial losses.

- Apopka, FL, USA

problem #38

Nov 252007

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 70,000 miles
While vehicle was parked, driver side window fell, and power window control failed to raise the window. It is now stuck in the half-open position, pending repair. My research shows that this is a common recurring problem among Jeep owners, and that the repair is approx. $400 for each incident. Given the hundreds of owner reports I have since discovered for this exact problem, Chrysler should issue a recall to both improve the quality of the part(s) and remedy the problem.

- Forest, VA, USA

problem #37

Nov 232007

Grand Cherokee 6-cyl

  • Automatic transmission
  • 3,000 miles
We have a 2002 Jeep Grand Cherokee and since the first month that we purchased it nwe we have had problems with the window regulators breaking. We have now had four to break in the five years that we have had the vehicle. The first one that broke was repaired under warranty, but the other three have taken place since the beginning of August of this year. The first window regulator that we had to have repaired by the dealership cost $422. We have not had the other two windows fixed yet, because we are hoping that daimler Chrysler will help us out with this. I have contacted the customer service center and they will not cover the malfunction due to the warranty expiring. I feel this is an eventual safety issue. When the cable snaps it sounds like a shot gun firing, which could cause the driver to react to the noise. More than anything, I find it to be a manufacturing defect that consumer nation wide are having to pay for. I have read hundreds of similar problems of Jeep Grand Cherokee owners on car forum websites on the internet.

- Advance, NC, USA

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