This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving 2010 Jeep Grand Cherokee with HEMI engine on the freeway and the car lost engine power causing it to rapidly slow. Was able to make it safely to the side of the freeway, although multiple cars had to avoid, and had the car towed to our mechanic. The mechanic stated that the car needed an entire new engine as there were issues with the timing chain that then caused issues to the surrounding valves. In doing research, as this car only has 98,000 miles and is always serviced, I found that Chrysler has already recalled the Challengers with the same 5.7L HEMI engines, but has not done so for the 2010 Jeep Grand Cherokee's. We are at a loss and looking at $8,000-$10,000 to get a new engine and pay for labor. Currently looking for an attorney or an existing class action lawsuit as if we knew there were problems, we would have done things ahead of time to prevent the engine failure. There was NO WARNING provided on this issue, but have now found multiple individual complaints about the same issue on the internet. Please advise.
I was driving my car down a hill at approximately 45 miles and hour, eco mode was activated, and began to slow down the light when suddenly my check engine light and traction control light came on. I felt my car losing power and steering, but thankfully was able to coast to the side of the road before it totally shut off. I had it towed to a Jeep dealership, where they inspected it and informed me that the timing chain broke. They had never seen this before and informed me it was not possible that this happened due to normal use of the vehicle. They recommended replacing the chain, tensioners, etc., which I had them do, but they went to test drive the vehicle and found there was damage to the valves. After researching this problem, I came across this exact same issue, occurring under the same or similar circumstances, in Dodge challengers and chargers with the same engine (5.7L V8 hemi) in the same year (2010). I saw that there was an open recall for those vehicles and called Jeep to discuss this, but they informed me that while this was the same thing, there was no open recalls for my Grand Cherokee and so there was nothing they could do.
I was driving on I20 in atlanta.in the left lane, of at least 6 lanes at 70 mph. My engine just stopped in heavy, high speed traffic. I moved to the right side of the road as car flew by, flashing lights and blowing their horns and was nearly rear ended several times. The Jeep was hauled to a dealer where I was told that my timing chain had broken and had severely damaged my engine with 95,760 miles showing. I love my Jeep. It is in excellent cond. And has always been maintained it to the highest standards, 3,000 mile mobile 1 oil changes, along with all other recommended services. Chrysler has known about this timing chain problem and recalled other, same year models including the 300, the charger and the challenger all with the same engine. The recall is # P01. Had I known about this problem I would have had the recommended repairs done that would have cost a few hundred dollars for parts and 5 to 6 hours labor. Instead, I had to pay over $7,000. For the engine repairs. About as much as my car is actually work! yes this was expensive but more important was the "where and how" this happened. It was a very dangerous high speed, traffic situation that could have easily produced a huge, rear ending tragic accident and lose of property and/or lives. Why did Chrysler not warn owners of the 2010 Jeep Grand Cherokee with this dangerous, explosive engine problem that they knew was going to happen" their recall included some 50,000 other vehicles with the same engine. Were their lives more valuable than mine" shame on Chrysler and whatever reasoning they used to put me and the other owners of the 2010 Jeep Grand Cherokee limited 5.7 at risk. If it hasn't happened to date, someone is going to be killed due to this dangerous situation that needs to be addressed by Chrysler. Please help my to force Chrysler to include these cars in their recall. These owners are in danger!
The vehicle will start on it's own. You turn it off and it will restart whether you are in the vehicle or not. The vehicle will lock and unlock several times while in or out of the car. The fob will not open the locks or they jump between locked and unlocked by themselves. The windows will open on their own especially the lift window in the back when driving or sitting still. The panic alarm goes off without a reason.it will start on it's own in the middle of the night or in a parking lot. Makes no difference whether I am there or not.dealership says they can not get it to do these things.it bought the vehicle in June and it has been happening since then.
- Canton, KS, USA
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Hello, my name is [xxx] and I own a 2010 Jeep Grand Cherokee limited 5.7L hemi here in kuwait. I have been working in kuwait supporting the warfighter since 2007. I purchased my nice well maintained Jeep in February 2018. I just reached 82,000 miles and on Monday September 2 2019 I was on the highway around 60-70mph when all of a sudden I heard a very subtle noise and I looked at my dash to see a check engine light and another light. At that point I had no power and I shifted into neutral. I tried restarting and could hear the starter turning over but it didn't start back up. Once I got to a safe place I tried again and still nothing. It was turning over with no bad sounds and seemed like it was turning over easily. I had the Jeep towed to a mechanic where they found 4 cylinders had no compression. They removed the heads to find some valves were visibly bent. When they tried turning the crank by hand they found the cam was not moving. Upon opening the front cover the timing chain had actually failed and was broken. I was very disappointed to say the least. I was hoping to have a nice car for a while and this Jeep was in very good shape. I have been researching and found there has been a recall for the same engine in other mopar vehicles and was hoping to get some insight if my Jeep like others I have read about would be able to go under that recall for the same problem. I think its something with the tensioner on the recall that ends up wiping out the timing chain. I don't really understand why they only put like 3 vehicles in the recall but if its the same engine why not fix them all. I really like my Jeep and hope to get more info of the recall. Respectfully, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I removed the key fobik before Jeep was put in park and engine was still running. Discovered at slow speed in parking lot. There was a recall by Chrysler/fca safety recall K08 ' wireless ignition node receiver but fca claims my VIN was not part of the recall. However this is the exact problem that this Jeep is experiencing. Recall states "the frequency operated button integrated key (fobik) may be removed prior to placing the automatic transmission gear shift lever in the 'park' position. This could result in unintended vehicle movement and cause a crash without warning." Fca also says "recalls are VIN related, where manufactured and when manufactured. Recall K08 does not involve your vehicle" this vehicle can be in gear with the engine running and the key removed resulting in unattended vehicle movement. Very unsafe
I was drving my Jeep at highway speed through a tollway in Illinois. I let up off the throttle and the engine shut off. 5 or so warning lights came on. I lost throttle response, power steering, and power brakes. I had the Jeep towed to the Jeep dealer. After 2 days, the mechanic found my timing chain broken. He also found my valves were bent. He said I would need a new motor. I did research and found that Chrysler knows about this issue. The trouble is they only recalled challengers, chargers and 300C's. they named it the P01 customer satisfaction notification. I have the 5.7 hemi in my Jeep and it is an automatic with the mds. The service manual says the timing chain does not need maintenance and will last the life of the motor.
Takata recall vehicle will start intermittently getting worse, I have replaced the battery and the starter. My car will turn over on it's own if I leave my key in the start position to have the radio on without me touching the key or cranking it over. The vehicle also knocked its self out of park and hit into a building. I've had electrical issues since my purchase back in 2016 and I've had no answers to what the problems are. I owe 13,000 on my vehicle and I need help figuring out if it could be a recall or not.
Vehicle continues to hesitate and misfire upon startup. Obd code P303 for cylinder #3 misfire. After a few minutes, the problem goes away. Doesn't happen every time, and in no particular weather conditions or temperatures. May be dangerous if pulling out of a parking area or some other location onto a street, as vehicle will buck and refuse to accelerate for a few moments. My research has found that this appears to be a common problem, and recalls were issued in older models but not this particular year so far.
I was driving approximately 70mph on interstate 75 southbound Wednesday May 17, 2017. All of sudden my several lights on dashboard came on - engine light, ABS, electric throttle warning light. My Jeep started decelerating very quickly. I put on my hazards as I tried to pull over to side of road. Once I was on side of interstate, I pushed on gas pedal and engine revved but the car didn't accelerate and speedometer stayed at 0. I immediately called tow service and brought car to ferman Jeep in lutz, Florida. At cost of $400 for inspection, I was told engine chain guide failed causing my timechain to snap and shredded my oil pump and bent crank shaft. That was just the initial analysis. And ferman wanted to authorize an additional $400 to look further into engine. At that point, we discussed how much repairs were going to be and our service advisor said at that point a new engine would be best. I am very concerned because a quick internet search reveals 5.7liter hemi engine recall for Dodge and chyrsler cars from 2009-2012 for this exact reason. My service advisor said the Jeep hemi engine was same engine as Dodge and Chrysler engine involved in recall. I was at same mileage range that people discussed on internet within that recall and driving at same speed and driving automatic transmission. I contacted Jeep customer service and was told they couldn't help me but would make a note for safety reasons. I really feel NHTSA needs to explore that Jeep should extend recall to Grand Cherokee engines at 5.7 hemi.
The contact owns a 2010 Jeep Grand Cherokee. The contact stated that the vehicle failed to start when the engine got cold. In addition, the contact stated that the ignition made a clicking noise while attempting to start the vehicle. The vehicle was taken to the dealer where it was diagnosed that the ignition sensor failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 102,000.
The engine (5.7 hemi) shuts off shortly after filling up the tank. Its happens 3 times each time after fully filling up the gas tank. Engine will shut off (no stuttering) while driving just half mile (city driving) from the last fill up. The engine will start right up once the car comes to a stop and doesn't happen again until fill up.
I've had this car since 2011. There is one problem after another. I replaced the ac control module 3 times, replaced the evaporator sensor that was defective, replaced the tipm kit, etc. On Friday, July 29 the car broke down and I was told the 8th cylinder stopped working. I took it to the Jeep dealer in placentia for repairs. I paid $2400. On August 5th I was told I could pick up the car and the mechanic came and showed me how the cylinder was defective and along with the manager and two other technicians assured me that I would not have a problem again for years to come. Upon leaving the dealership I called and told them that the car still does not sound right, I was told to give it time. On August 5th I was driving on the freeway and all of a sudden the car's dashboard's lights started going off, the steering wheel blocked and the car slowly stopped. I could not start the car again. I was able to manage to bring the car almost to the wall and totally felt that my life was in danger. I had it towed to the dealer. The towing driver when he reached under the car to hook it up puled the glove and showed me that the transmission oil is all over the engine. At the Jeep dealer I was given me a rental and took the car in. To this day, I am still driving the rental, I have no answer about the car and even though they will be fixing it, I will no longer feel safe in that vehicle. What do I do? this is ridiculous.
Sept 26, 2015 driving down the highway at about 65 mph in cruise control, my Jeep just died. Would not start or turn over the engine light oil light and ect light came on. Turns out the timing chain broke damaged intake valve on #2 cylinder and exhaust valve on #8 cylinder. Had the heads inspected valves and timing chain replaced. And new spark plugs, it had 100565 miles on it. Picked it up from the shop on Nov 13, 2015 ran perfectly no vibrations spark knock smooth.. not even 200 miles on it and the same thing driving about 65 mph in eco mode and it just died. The engine light traction control light and ect light and oil light came on. Pulled over on the should it would not start. Had it towed back to the shop.. the same thing timing chain broke and two cylinders have no compression. The shop called the manufacturer of the timing chain and they are puzzled as well about the timing chain breaking so soon after being repaired. Something in the engine is causing extreme harmonics and/or vibration inside the engine and causing excessive force on the timing chain tensioner and guide. However, new parts simply don't break like this if everything is copacetic under the hood.
Was driving my vehicle at approximately 25 miles per hour when my car shut off completely. My power steering and brakes stopped working as well and I almost rear ended another vehicle. I assumed it was the battery and replaced the vehicle battery at a cost of $225. The car worked intermittently for the next few days until today, when I had shut it off and then it wouldn't restart. I was finally able to get the vehicle restarted and got it to garden city Jeep where they told me it was indeed a win module. I have noticed that there is a recall for that exact part for approximately 7,000 other 2010 Grand Cherokee and wondering why others were not included. This is a dangerous and expensive situation and I would like to have it remedied as soon as possible. Thank you, [xxx] [xxx] valley stream, NY 11581 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).?
The contact owns a 2010 Jeep Grand Cherokee. The contact stated that while driving at 35 mph, the engine stalled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 67,500.
A D V E R T I S E M E N T S
- San Diego, CA, USA