fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,333 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Jeep Grand Cherokee fuel system problems

fuel system problem

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2013 Jeep Grand Cherokee Owner Comments

problem #13

Oct 122015

Grand Cherokee

  • miles


Dealer requires that I leave the vehicle at the dealer's repair shop for an entire day and that I pay them a rental fee for a loaner car during that period. I will not pay to have these manufacturer defects corrected. There are currently four (4) outstanding recall notices on this vehicle and they will not fix any of them without compensation.

- Monteagle, TN, USA

problem #12

Dec 102015

Grand Cherokee

  • 30,000 miles
Vehicle either does not start or starts and turns off right away or randomly shuts down

- Pottstown, PA, USA

problem #11

Nov 102015

Grand Cherokee

  • 17,000 miles
I am afraid to drive my vehicle. The first issue happened a few months ago, the car refused to start and had to be towed to the dealership to get fixed. There was an electrical fault, and could have happened at any point. Currently the vehicle has been at the dealership since November 10th. The vehicle hesitates before moving forward when I step on the gas, then something engages and it jumps forward. Sometimes it comes to a stop before it rapidly accelerates. The Jeep has been at atlantic Jeep for almost four weeks and the dealer has not been forthcoming in explaining what is going on. They can't seem to figure it out themselves and I am in fear of driving this car in the future if the same problems occur. There seems to be a big risk of having a crash with the issues described above. This happened on highways, streets, slow or fast didn't seem to have an affect. This has been a major issue, and is very scary for me as a driver.

- Farmingdale, NY, USA

problem #10

Aug 152015

Grand Cherokee

  • miles


After six months of no notice of the availability of the part to repair the recall on the fuel pump relay, I scheduled service appointment for 8/15. The dealer still did not have the part. I received a phone call from heather, business development manager. She claimed I never received notification for any of the 3 recalls because the parts are not available, even though they were. She said someone in the service center is supposed to screen the appointments and contact owner if part is not available and acknowledged that the dealership had failed to do this. I scheduled another appointment to repair recall and get brakes evaluated. I dropped my car off 10 am on 9/4. at 1:45, I had not heard from the dealership and called and left voicemail asking about my car. At 4 pm, still no word from the dealership, I called again and left another message. At 5 pm, still no word, I tried web chat on dealer site and rep didn't have any information. The dealer service dept closed at 6, so I went to get my car. The service rep didn't know where my car was. On his desk was a post-it with my name and phone number on it. He returned after 10-15 minutes and told me the mechanics found something wrong with my brakes (started after 8/15 service) and "wanted more time with it." I asked if my car was in a state I could take it home, I had been to the dealer enough times already to get repair. When he returned, he handed me the key and made no additional comments. I asked if the recall had been repaired and he said, "no." Second trip to dealer for the fuel pump relay recall, they had my car for over eight hours and didn't repair the recall or anything else. I emailed heather to share my experience at the dealership. To date I have received no response from dealer and the email site for Jeep doesn't work. I will have to find another dealer to fix the fuel relay recall and brake issue.

- Hoboken, NJ, USA

problem #9

May 062015

Grand Cherokee

  • 17,591 miles
This is my second recall for this problem dealer never has parts to repair also I have a recall for P60 that was never repaired

- Louisville, KY, USA

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problem #8

Jan 012015

Grand Cherokee

  • 25,000 miles
I received a safety recall for my Jeep Grand Cherokee limited sometime early January 2015 (R09), and was told that that the parts were not available for repair at that time. To date I have yet to receive any word from Jeep as to when this repair will be started or completed. Why is it taking so long for a safety issue to be resolved?

- Vero Beach, FL, USA

problem #7

Jul 152015

Grand Cherokee

  • 40,000 miles


I have a Chrysler recall #R09 (fuel pump relay replacement). After speaking with a fca recall representative, I an told that these parts are still not available, yet my vehicle is a danger to drive! I did research, and my local dealer can get a tipm module which includes the fuel pump relay, in just 2 days. I can have my vehicle repaired in just a week. Yet I'm still waiting on parts that fca has "approved" for the repair. Fca has still not offered to give me a safe rental vehicle. They just told me to drive my vehicle until it stalls/wont start, or until "approved" parts arrive. After speaking with the recall representative, I was told parts "may" be available by the end of August. I feel fca is doing anything that they can to save money rather than fix my car. I want my car fixed. If "approved" parts are not available by the end of August, I will be filing another complaint with both fca, and NHTSA.

- Reno, NV, USA

problem #6

Apr 152015

Grand Cherokee

  • 36,000 miles
I have received a recall for my Jeep: The totally integrated power module (tipm) contains an internal fuel pump relay that could operate intermittently or fail without warning. An intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning. Three months later, Jeep says the parts are still not available, therefore, my car is still dangerous to drive. Recall status: Incomplete but repair parts are not available. Furthermore, Jeep wants to hack into my wiring to replace a relay. That relay is originally part of the totally integrated power module. They are trying to take a "cheap" rather than "proper" approach to repairing my vehicle. I want the module replaced in whole, as this is where the relay in question was engineered to reside. Furthermore, I have called my local Jeep dealer to verify the availability of the totally integrated power module. I was told that they could order it and have it on their shelf in 2 working days! I want Jeep to repair this safety defect immediately, and properly, as the vehicle was designed and engineered to operate.

- Reno, NV, USA

problem #5

Apr 242015

Grand Cherokee

  • 8,000 miles
The first incident happened at the end of April. While driving, after crossing a busy street, I suddenly lost power and engine response. After having it towed to the nearest repair shop, I had to have the fuel pump and sender replaced. This is when I was made aware there is a fuel kit relay recall. Now, barely 4 weeks later, this exact same thing has happened again. With apparently no remedy to the recall yet, I am now left paying for the same exact repairs I just had done less than 150 miles ago. This time it happened after crossing into another state, about 45 minutes from home. The time, cost and hassle of all this has been completely unacceptable. Luckily, I was able to get out of the way of major traffic...luckily!

- Patton, MO, USA

problem #4

Apr 122015

Grand Cherokee 4WD 6-cyl

  • 14,744 miles
Check engine light came on and was followed by loss of power while accellerating from stop light.

- Phoenix, AZ, USA

problem #3

Feb 202015

Grand Cherokee 8-cyl

  • 22,000 miles


After driving to work 29 miles while waiting for day shift to get out so I can get a parking spot while in park with the engine running for around 15 minutes I then put it in drive with my foot pressed very hard on the brake pedal the engine revs up to a very high rpms and my Jeep moves forward even though I have all my pressure on the brake and I am a male at 210 pounds. This has happened over a dozen times since I have owned this vehicle. I bought this vehicle brand new and the dealer I bought it from says they can not find anything wrong. It is going back to the dealer Monday 2/23/2015 again for this problem and to replace a shock. The last time they said all they could find was that the trany fluid was low not sure what that has to do with my problem. Anyway I really love my Jeep however this is a very dangers problem. I work at Chrysler second shift and when day shift lets out there are over 100 workers leaving and if my foot was not pressed firmly on the brake I could have hit one of them. I have the 5.7 hemmi engine and personally I think it is a computer issue however I am not a mechanic so like I say that's just my personal thinking. The vehicle mileage I gave you is a close guess I am not able to get the exact mileage at the time I am sending this to you. Should be give or take around 100 miles. I can go a month or what ever with no problem then bam it happens. My phone number is [xxx ]feel free to call me if you have any questions. Thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Southgate, MI, USA

problem #2

Aug 302014

Grand Cherokee 4WD 8-cyl

  • 23,000 miles
In general, the car would not start when brake was pressed and the start button was pushed. This happened six times. First four times the engine would just turn over but not start. Last two times, the engine started for about two to three seconds then died. Attempting to start it again resulted in the engine turning over but not starting. During all of the six attempts the engine only started and stayed running after three or four attempts. When I've taken the vehicle to the dealer I was told that there may be a bad win module, which was supposedly replaced. When asked about the tipm I was told that they have to begin diagnosis starting with other parts.

- Bartlett, IL, USA

problem #1

Jan 052014

Grand Cherokee 6-cyl

  • 18,000 miles
I was driving home from a ski weekend in upstate NY in January and traveling on the interstate at approximately 65mph, the temperature outside was below freezing and I went to apply the brakes to slow down for upcoming traffic and the pedal was hard and the brakes did not engage, I pumped the pedal and remained calm and hoped that the power would come back to the pedal and luckily it did after a 3 pumps to the pedal and took about 5 seconds. We avoided a near fatal collision if it wasn't for my quick thinking and remaining calm. I brought the car into westbury Jeep who told me nothing was wrong with the brakes and returned the car to me, I then continued to have the problem reoccur on cold days when the temperature was below freezing. The dealership did nothing and now a recall was issued for the exact issue I described and the dealership still refuses to repair it because they don't have the part. I want the repair done asap!

- Long Beach, NY, USA

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