This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Drove my car all day completely fine all day no issues. Went to start it to go get food and it wouldn't start. Tried about four times then finally had to disconnect and reconnect the battery to get it to start and I've had to do this about 15 times in the year and a half I've had this car.
We purchased a 2013 Jeep Grand Cherokee Nov of 2018. There was a safety recall (V62) Nov of 2019. The malfunction causes the car to stall. There has yet to be a repair for the recall. It is now Sept of 2020 and our car is still stalling and unsafe due to an unfixed recall that is nearly a year old. We still must drive the car which is a hazard to ourselves and others because no remedy or replacement is available. This is irresponsible and dangerous.
A recall was issued November 14, 2019 to replace a fuel pump relay that can result in a no-start condition or an engine stall if the vehicle is running. A vehicle engine stall while driving can cause a vehicle crash without prior warning. This recall was issued almost a year ago and has not yet been resolved. I am concerned about the safety of driving this vehicle. I contacted the fca and they suggested that I take the vehicle into my Jeep dealer to have it analyzed to see if there if anything wrong with the relay that is currently installed. I took my vehicle into the Jeep dealer and they told me that putting it on the analyzer would do not good. I want to know when this recall will be resolved.
Vehicle does not start as it should consistently. Vehicle has an inconsistent delay in moving forward after stopping at a red light and will have a jerk/jumping feeling in the transmission after the delay/stall from moving forward. This has been an ongoing issue since December 2019 when I initially took the vehicle to get looked at and the dealership states they do not have parts to fix the issue as of September 2020!
I had to replace the alternator and wasn't aware of recall T36 and now my fuel pump went out (recall V62). My truck was stalling at first, now it won't run at all. When I called the dealer and they said there were no replacement parts in stock. The cost to repair out of pocket is $1450. Additional information, is available upon request. Thank you!
- Upper Marlboro, MD, USA
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On September 1, 2020 shortly after starting the vehicle and while in motion, the engine stopped causing loss of control of the vehicle. I was able to bring the vehicle to stop in roadway with hard pressure on brakes. Fortunately, no contact was made with person or property. I attempted to re-start the vehicle but it would only crank and not start. Several minutes later was able to restart the vehicle. The vehicle has had trouble starting on many occasions prior but this was the first time it stopped while driving. The only indication the vehicle had lost power was when I attempted to slow the vehicle and turn the wheel. Prior to this the dealership has examined the issue on at least four separate occasions spanning years. I have been told the fuel pump relay has been replaced twice on this vehicle. After both of these alleged repairs the vehicle has exhibited the same symptoms and returned to the dealership. In the last visit with the dealership on June 23, 2020 and phone call with fca us llc's customer service on September 1, 2020 I was directly informed that no solution exists. There is no advanced notice to the driver as this does not occur each time the vehicle is driven. When the vehicle does lose power while driving, no noticeable indication of this danger can be quickly observed by the driver. It was only noticed when I attempted to maneuver the brakes or steering wheel. This is a known and hazardous condition created by fca us llc. Which they have not adequately addressed.
While driving on a major highway in newington, va, my 2013 Jeep Grand Cherokee Laredo suddenly lost power. I lost acceleration, power steering and power brakes. This is the second time in a month that this vehicle lost power and reacted in this manner. The vehicle was towed to a dealer and two days later was repaired. This vehicle is under a V62 safety recall for a defective fuel pump relay. The repair was a temporary fix until Jeep comes out with a permanent fix. In 2015 this vehicle was recalled under R09 for the same fuel pump relay problem. Dodge durango vehicles have the same problem. Fiat/Chrysler/Jeep Corp. Has known about this defective fuel pump relay since 2011 and have yet to come up with a permanent fix. There are thousands of these vehicles on the road and they are all death traps. Please put some pressure on Jeep Corp. To fix this deadly defect in their vehicles. Peoples lives are at stake!! the worst part is that car dealerships can resell these used vehicles knowing there is an open safety recall that has not been permanently fixed. The uninformed consumer is buying a vehicle that will kill them. For god's sake do something!!!!!!!!!!!!!!!!!!!
Jeep issued a recall on November 19, 2019. Nine months later and Jeep is telling me there are still no parts available. And no estimated date on when parts / fix will be available. By law, does Jeep have the responsibility to fix within a year?
In November 2019, chrylser recalled approximately 528,594 Dodge durango and Jeep Grand Cherokee SUVS from model years 2011 to 2013 because fuel-pump relays may interrupt electrical current and prevent engine start-up and/or contribute to a stall while driving. The dealer and Chrysler is still claiming the part is 'out of stock' nearly 9 months later. We cannot safely drive the car, or sell it because of this open recall. The car frequently will not start, and we are very concerned of a stall during driving if the vehicle does start. We believe Chrysler has not taken appropriate action to manufacture or distribute the replacement fuel-pump relay, and they continue to refuse to provide an estimated date for the part to be in stock. (recall related incident)
11/13/19 failed fuel pump relay car would crank no start 1/23/20 failed fuel pump relay car would crank no start 7/17/20 failed fuel pump relay car stalled while driving on city street
Fuel pump relay - my car stalls when it wants and takes off really fast when it wants, and starts when it wants to transmission. - I am told there has been a recall on the transmission my car is slipping gears
I heard about this recall in 2019, according to NHTSA website, the recall is from November 2019. I have checked month after month with the dealer I purchased the vehicle from and no word on any parts or fixes. It's now July 2020 and still nothing has changed. I'm getting worried more and more daily about the problems that could happen if the recall issue is not taken care of. It will be 1 year within only a few short months.
Recall NHTSA campaign number: 19V813000 remedy says that we will receive a second notice when final remedy becomes available. It notes that vehicles experiencing a fuel pump failure will receive an interim repair. I have been to 2 dealerships and called fca multiple times to talk about this recall's interim repair and have been sent around with no answer. They seem to be purposely dodging any accountability for this interim repair they have promised. My vehicle has stalled multiple times on streets and highways.
I keep experiencing the same issue -- vehicle won't start after long extended crank and then shuts off. Approximately two years ago the entire fuel pump was replaced, yet the same issue has reoccurred. This time it was diagnosed as a wiring issue to the fuel pump relay. Fiat Chrysler automobiles (fca) refused to reimburse January 2018 and again July 2020. There is currently an open recall (V62 / NHTSA 19V-813 and R09 / NHTSA 14V-115) with no remedy related to the fuel pump that renders the vehicle unsafe to drive. I have requested they replace or refund the vehicle.
While driving my car on the highway the battery light came on. After a few minutes all of the other lights, seatbelt, engine, etc. Started to flash. Then my air conditioning turned off, my brakes stopped working and my power steering went out. Luckily I was pulling off of an exit. After finding out that there were 5 recalls, I took the Jeep to a dealership to have them fix it. I picked it up a few days later after they said it was ready. The day after picking it up...I was again driving down the highway and the Jeep did the exact same thing!!! again luckily I knew the signs and pulled over quickly but still lost control of the vehicle because power steering and brakes went out.
March 2020, I went to a Chrysler dealership to have a recall repaired on my 2013 Jeep Grand Cherokee, due to issue with my car starting. I contacted mopar regarding the procedure to repair the fuel pump relay recall. I was advised no parts were available yet, and the dealership should use a replacement part to temporarily repair the recall. Recall V62 was repaired, along with 2 other recalls, stated by the service department in March 2020. June 8, 2020 my vehicle stalled while driving, I immediately informed the dealership, and I was told the repair never was completed. After speaking with mopar and representatives at the dealership, the dealership failed to submit the correct documentation to mopar, also gave me misinformation, and the temporary fix failed. The vehicle had been hesitating to start after several times for a week and a half. The vehicle then shut off at a stop light. I was able to start the car after several attempts, and it then stalled while driving in a busy area on June 8, 2020. I contacted and opened a case through mopar regarding the recall procedures after my car has stalled, and there is still no resolution to fix the vehicle. The representative informed me to "drive safe" and unfortunately there was no solution or timeline for the final recall repair. The representative stated that until my car has further issues, I would not be able to get a case manager. This policy is hazardous and causing a safety issue to me due to the already failed attempt to repair the recall, and no immediate or foreseeable resolution to the problem.
There is a long standing recall on the subject vehicle fuel pump relay. However, Jeep is unable to supply a suitable replacement part. Unanticipated failure of this part can lead to immediate engine stoppage. Fca is unable to give a date when the replacement may be available. The consumer stated the steering column, windshield wipers, air suspension compressor, turn signals, and blind spot warning all failed. The check engine light and traction control light were illuminated. The information screen between tach and speedometer were locked into only one mode.
My wife 'kendra' was driving the said vehicle which is her every day vehicle to a doctors appointment on Feb. 7, 2020 and the fuel pump relay switch shut the fuel off causing 5he vehicle to stall as wife was attempting to drive through a 6 lane busy intersection. Wife was terrified because she couldn't maneuver vehicle to safety leaving her stuck with cars traveling at 45-50 mph through the intersection and she couldn't safely exit the vehicle. She called me for help and as I was on the phone with her two barely missed her with screeching brakes and her screaming. I was 2 minutes from her and as I was approaching the vehicle started. We brought the vehicle home and I immediately called Chrysler about the issue because I had already attempted to get the recall fixed but they (rockwall Dodge) said the recall part isn't available prior to this incident. Chrysler said I could take the vehicle to rockwall Dodge where they could do a 'temporary' fix, whatever that is. That was Feb 7 2020 and I'm in a rental with no fix or 'temporary' fix, that I call bs. This very dangerous for vehicle owners and may cause a death or serious injury to motorists. My wife has to drive over a 4 mile bridge 4 lanes East and 4 lanes West with only an outside shoulder between rowlett and rockwall tx with speed that vary between 70-90 mph, if it was to stall there she's very likely to be hurt bad or killed. To this date no 'temporary' fix and now Chrysler and rockwall Dodge are trying to make me pay for a rental. Please put pressure on them to resolve this before there is loss of life.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated while driving 70 mph, the RPM revved up however, the vehicle started to decelerate. The contact stated no warning light was illuminated. The contact would stop the vehicle and restart the vehicle however, the failure recurred. The vehicle was taken to larry H. miller casa Chrysler Jeep located at (9733 coors blvd nw, albuquerque, nm 87114), who the contact stated exceeded a reasonable amount of time for the recall repair. The manufacturer had not been informed of failure. Parts distribution disconnect. The failure mileage was 60,000. (recall related incident)
A D V E R T I S E M E N T S
- Stevensville, MD, USA