This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Jan 7, 2015, while I was driving towards the garage, my vehicle (Grand Cherokee 2013) suddenly (unexpectedly) accelerated and, although I pressed the brake pedal, it crashed against the wall. The vehicle activated airbags burning and bruising my body; I went to the er and received medical assistance. Some of the parts replaced for this crash included, bumper and hood assemblies, A/C ducts and evaporator, grille, radiator, headlight, computer, wiper wash canister, water pump, fan, seat belt and one fender, etc. In addition the crash toll caused structural damages to the property. The service shop completed the repairs on Feb 27, 2015. On March 2 and May 20, 2015 I took the vehicle to the authorized service center because of transmission shifting failures. They finally changed the whole transmission by May 29, 2015. On July 2 I took it back to the service center because there was a noisy riding and check engine was on; by July 16 they had replaced one shock absorber, the gas pump and tank, and one oxygen sensor (mileage at this point 22,594). On July 22, 2015 I went back again because of check engine and they kept the vehicle for replacing the catalyst. Because of the unexpected acceleration event, all abovementioned repairs, plus five executed recalls (one still open R909/NHTSA 14V-115) and an imminent sixth recall for start button (that does not shuts off); I don't trust this vehicle's safety and quality. I'm afraid of hurting me or someone else; I could not afford repairs at upcoming warranty expiry. Therefore, I hope you buy back this defective Grand Cherokee 2013.
There are now four separate recalls on this vehicle dating back to 2014 and Chrysler Jeep has refused to address any of these claiming they do not have the parts. My daughter, who is a full time student in pa, has been to several dealerships (brenner Chrysler Dodge Jeep, manahawkin Chrysler Dodge Jeep, 'blaise alexander Chrysler Dodge Jeep) and placed on a wait list however none of these have ever cleared for any of the recalls Chrysler Jeep has taken no responsibility to address these recalls in any manner and have inconvenienced a college student let alone put her at unnecessary safety risk. These recalls need to be fixed. She will be in NJ from may-August.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at approximately 40 mph, the brake pedal was depressed but the vehicle failed to respond causing the contact to crash into another vehicle. The air bags failed to deploy. A police report was filed and no injuries were sustained. An independent mechanic repaired the vehicle but the repairs were unknown. The vehicle was included in NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000. Updated 10/03/14 updated 05/12/2015
The contact owns a 2013 Jeep Cherokee. The contact stated while traveling 15 mph, the brakes were applied and the vehicle failed to stop. The vehicle veered to the right and the contact crashed into a tree branch. There were no warning lights illuminated when the failure occurred. The air bags did not deploy. The front passengers side bumper was damaged but there were no persons injured. The vehicle was driven and parked at the contact's residence. A police report was not filed. The manufacturer was not notified of the failure. The failure was not diagnosed by the dealer or manufacturer. The bumper was repaired. The failure mileage was 14,000. The current mileage was 15,200.
The contact owns a 2013 Jeep Cherokee. The contact was driving 25 mph and another vehicle crashed into her drivers side door at approximately 30 mph. The air bags did not deploy. The drivers side door was pushed in and the rear drivers side door fell off of the vehicle. The vehicle was equipped with side air bags. The contact was forced to exit the vehicle using the front passenger side door. The vehicle was destroyed. A police report was filed. A representative with the manufacturer stated that a request would be submitted to a special investigation unit so they could inspect the vehicle; however, that has not occurred. She made more than five unsuccessful attempts to follow up with the manufacturer and no one returned her call. The contact sustained an injury to her leg. The contact was pregnant and lost her child after the crash occurred. The failure mileage was 15,858.
A D V E R T I S E M E N T S
- Las Piedras , PR, USA