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Ratings on over 1,000 new & used models going back 5 years, from the Center from Auto Safety. Learn more about The Car Book 2018 here.

CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

8.1

pretty bad
Typical Repair Cost:
No data
Average Mileage:
47,800 miles
Total Complaints:
22 complaints

Most Common Solutions:

  1. not sure (12 reports)
  2. replace dashboard (8 reports)
  3. re-glue leather to dashboard (2 reports)
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2014 Jeep Grand Cherokee accessories - interior problems

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2014 Jeep Grand Cherokee Owner Comments (Page 1 of 2)

problem #22

Jul 102018

Grand Cherokee Summit Hemi V8

  • Automatic transmission
  • 48,000 miles

A D V E R T I S E M E N T S

Chrysler refuses to resolve this delamination issue. This vehicle cost over $50k and the leather dash should not be lifting and rolling. All Chrysler products are susceptible to this. Buyer beware! Chrysler will NOT come to the rescue.

- Brian E., Westerville, OH, US

problem #21

Aug 012018

Grand Cherokee Overland 5.7

  • Automatic transmission
  • 62,000 miles

I bought a $50k high end Jeep and this is how they treat me??!! I would not expect this to happen on a car I paid $20k for that was 15 years old..... I noticed my dashboard bubbling up about a month ago. It started in the corner of the dashboard and then quickly spread to the entire dash!! I brought it to the dealership and they passed the buck to the warranty department at Jeep. After about a month of going back and forth, the warranty department denied my claim. They said I didn't meet their criteria to even open it up with a case manager. Their criteria is based on three items...

1. Out of warranty- Yup my car is barely 4 years old and out of warranty

2. No extended service contract or warranty- I wasn't expecting a DEFECT to occur

3. No brand loyalty- This is my favorite criteria because this is my FIRST and LAST JEEP! How are they ever expecting a new owner to meet this criteria??? I am the first owner of this Jeep and I bought it brand new with 400 miles on it.......Go figure!!

It's downright shameful and embarrassing for a company like JEEP to act like this isn't a widespread problem. The dealership told me that they see this same problem all the time. So why is JEEP treating their customers who spend $50k on a vehicle like trash??? Because I don't meet the above criteria I don't get to even speak to a case manager. I would be able to forgive them if they would just acknowledge the issue and take care of it. Now, I will never buy a Jeep again in my lifetime based on pure principal on how they treat customers who pay good money.

- Jason M., Wilmington, NC, US

problem #20

Feb 152018

Grand Cherokee Overland V6

  • Automatic transmission
  • 49,002 miles

click to see larger images

leather bubbling on dashboard leather bubbling on dashboard leather bubbling on dashboard leather bubbling on dashboard leather bubbling on dashboard leather bubbling on dashboard

Hello my Jeep Grand Cherokee friends,

Well I would like to say I'm surprised I'm here but I'm not. My Jeep Grand Cherokee Overland has had at least 10 recalls, including one recall where they included a check for $200 bucks for our trouble(probably one of those "By cashing this check you agree not to sue me" kinda payoffs. In less than four years I've had to replace the heater and more recently the air condtioner. Then, now my luxurious upgraded leather dash is bubbling up from the driver side all the way over to the passenger side. I too was shocked how common these Grand Cherokee leather dashboards are failing. If you type it in google you see dozens of images of failing Jeep dashes. What a nightmare.

I spoke to Mopar Extended Warranty and they won't cover interior issues. I spoke to Chrysler and they said my car complaint fell outside of their internal guidelines for assistance. Now their 4000 manufacturing mistake is now mine to fix. WTF?

I'm one extremely dissatisfied Jeep customer.

#jeep #jeepgrandcherokee #grandcherokee #overland #chrysler #mopar #lawsuit #lemonlaw #wtfjeep #jeeprecalls #grandcherokeerecalls #somebodyhelpus

- Brandon W., McKinney, US

problem #19

Aug 012018

Grand Cherokee Overland 3.6

  • Automatic transmission
  • 38,000 miles

A D V E R T I S E M E N T S

I have two 2014 Grand Cherokees, an Overland and a Summit. Yes, I know better than to put all of my eggs in one basket, but did it anyway - after lengthy consideration. The leather dash on the Overland dash has started bubbling up just to the right of the instrument cluster. I haven't taken it in yet, since the lease is about to expire. This is the wife's vehicle, so you know I'm hearing about it - A LOT. This is a garage kept vehicle and a sunscreen is used when parked outside. Vehicle still gets hot in this Texas sun.

The Summit has not had the leather dash problem yet; however, it has had the wood grain laminate, on the trim over the over the glove box, split and peel off. Yep - the glue on it gave way. The cost to repair was $590.00 for the replacement trim and $120.00 to install. The 2014 Summit had 54,961 miles on it at the time. This is not a lease vehicle, so I will be hanging on to it for a while.

Other than these two annoying issues, I love the Jeeps, as does my wife.

Has anyone had any success getting Chrysler to cover the cost of repair for either issue?

- summit2014, Austin, TX, US

problem #18

Oct 212017

Grand Cherokee Overland V6

  • Automatic transmission
  • 65,000 miles

I bought my 2014 Jeep Grand Cherokee Overland in used condition from a Jeep Dealership (it was 2 years old) The dashboard started to bubble the following summer on the driver side. I called Jeep at this time. They advised me to call corporate. NO ONE will do anything about it! Corporate blamed it on the prior owner. She said it's from using inappropriate cleaning supplies on the dash!! Explaining it must have lifted the glue. LOL! NONSENSE!!

The dealership gave me a price of around $3,000-$4,000 to replace the dashboard out of my OWN pocket! It seem to worsen once winter arrived. FRUSTRATED... I went to a local upholstery place (whom also fixes car interior) This upholstery business along with 3 others basically told me they cannot fix it since its glued and put together by a machine. I'm now on the second summer & the bubbling has stretched across to the passenger side of the dash!!! A beautiful stitched leather dashboard looks like COMPLETE SH**!!!

This is my first Jeep purchase. Needless to say I WILL NEVER purchase another!!! This problem along with all the recalls and fixes has been stressful and inconvenient to say the least!! So much time and money along with a monthly truck payment has me TICKED OFF indefinitely!!

- Kim C., Monroe, US

problem #17

Aug 042018

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 83,000 miles

I have read several complaints in reference to this issue and I am puzzled as to why JDC has not address it in is entirety. I look forward to seeing a resolution from JDC.

- atlantasbest007, Atlanta, US

problem #16

Jun 252018

Grand Cherokee Overland 4x4

  • Automatic transmission
  • 106,823 miles

A D V E R T I S E M E N T S

I have a 2014 Overland GC that I purchased new. The leather dash is coming apart and wrinkling/bubbling up. It started within the last 2-3 months and is expanding at a rapid pace. The dealership acknowledged that this as an issue they have seen and it would cost around $3000 to replace, they cannot repair it. Suggested I contact Chrysler. I did, they denied it stated I am out of warranty and have too many miles.112K.

My vehicle is garaged or under a carport at my home. It has been well cared for. I take my vehicle in for service at a certified jeep dealership. I am the original owner. I've had many recalls and numerous other issues fixed under warranty. Overall, I was satisfied with my Overland and the service I had received. I cannot understand with the number of complaints for the same exact issues, that my complaint was denied. No adjustment or offer to help to remedy the problem. This issue is all over the internet on forums, you tube, news stations have covered it. They reject my complaint because of mileage? It is not a mechanical issue. Has nothing to do with miles driven.

I am near retirement. I would have remained a loyal customer. It's a shame Chrysler will not stand behind an upgraded that is faulty. This problem absolutely ruins the vehicle not to mention devalues an expensive vehicle.

- warnold, Rowlett, US

problem #15

Aug 072018

Grand Cherokee Overlander

  • Automatic transmission
  • 49,000 miles

Love my 2014 Jeep Grand Cherokee Overlander but recently noticed bubbling on the dash board. It was NOT there until a few weeks ago. The vehicle is stored inside and I use the Sun Shield when I'm at work. Looks horrible. Less than 50,000 miles when this happened.

Took it to my dealership for regular maintenance and a recall (this is the 2nd one) and they told me it would be over $2600 to fix this and was not under warranty. I was SHOCKED, I've been a Jeep owner on and off for many years. All three of my adult sons are Jeep owners. We are Jeep People. I've owned many cars with leather interior and have never had this issue. Even years ago the Jeep we had (we put on over 250,000 miles) never had this issue.

Spoke with Chrysler today and they entered a CASE - but I am curious for all of you who've had this issue how it was resolved. I believe it is clearly a quality issue. It's apparent it is an ongoing issue to many Jeeps. Sad that the quality is lacking. They should cover it 100%. We shall see what happens.

- Lynn D., Dayton, US

problem #14

Jun 012018

Grand Cherokee Summit V6

  • Automatic transmission
  • 66,000 miles

Purchased new in Dec of 2014 ($47,000). The dash on this expensive luxury car is bubbling to the point that it looks like I have speed bumps in the dash. Completely separating. WTF? Less than 4yrs old? Jeep should be ashamed! I'll never buy another. Dealer is no help. Quoted me $2300 to fix it. Are you freakin kidding me?

- Jim U., Fayetteville, GA, US

problem #13

Aug 032015

Grand Cherokee SRT V8

  • Automatic transmission
  • 13,000 miles

After purchasing this barely used 2014 Jeep Grand Cherokee SRT in July of 2015, I noticed a small bubble on the passenger side dash cover. It was small enough at first, I thought it was perhaps a small sunspot or blemish. As a small amount of time went on, it started to spread. I went to Sands Bros. Jeep in Quakertown, PA.

The service manager came out, took pictures and seemed genuinely interested in trying to find a solution through Jeep Corporate. He asked to give him until the following Monday and he would contact me (it was Thursday). I didn't hear from him and gave a few more days before calling, with no response. I went down two weeks later to confront him and was rebuffed, never getting a response or solution. I had to go back in for a recall notice and the service tech Amy apologized, mentioning that was the reason that Mgr was no longer working there. She took new pics and we are now waiting for an answer from Jeep.

The jury is still out on Sands Bros. Jeep and how they end up helping to clear this up. Either way, when you spend this much on a car that can MSRP in the 80k range, this should never be a problem. We will also be filing another issue with the drive shaft.

- Ken M., Coopersburg, PA, US

problem #12

Jul 022018

Grand Cherokee SRT 6.4L Hemi

  • Automatic transmission
  • 43,000 miles

A D V E R T I S E M E N T S

I recently purchased a used 2014 Jeep SRT. My leather dashboard is also bubbled up. I don't know how I missed this before purchasing it. After reading all the complaints on this site, I felt it was only right to speak out about the SAME issue. Maybe with enough complaints we can get Jeep to stand behind their vehicles.

- dalcow33gb, Chesterfield, VA, US

problem #11

Oct 182017

Grand Cherokee Summit Hemi

  • Automatic transmission
  • 29,000 miles

AWow...a $50,000 vehicle that has a leather dashboard which lasted less than 4-years. What joke that quality...American vehicle manufacturing is poor, especially Chrysler. We should have let them go out of business years ago....buying GM next time!!!

- rcl1225, Carmel, US

problem #10

Jun 012017

Grand Cherokee Overland V6

  • Automatic transmission
  • 34,000 miles

click to see larger images

leather bubbling on dashboard leather bubbling on dashboard

Contacted Jeep Customer Care and was told to take to dealership since warranty had just expired. I do have lifetime Mopar warranty, but as much have stated this is not covered under that coverage and car was just 2 months out of warranty and under 36k. Jeep is kept in Garage, with sun window visor when out and maintained to the T. Like everyone, paid extra to have the added leather on dashboard.

After working with customer care and dealership the total cost to replace is about $1,900. Jeep corporate offered to only cover $800 and I will need to cover the rest. I am in awe as this is a known issue due to their negligence on their dashboard workmanship. This issue dates back to 2011 Grand Jeeps and whats to say this replacement wont have the same issue after its replaced. How can they get away with this kind of issue.

I have been a jeep owner for 20+ years and is this isn't fixed to original status, this might be my very last.

Who else is still having this issue?

- mikeb77, Pembroke Pines, US

problem #9

Jul 152017

Grand Cherokee Overland 3.6L

  • Automatic transmission
  • 39,000 miles

I moved to Conroe Texas from San Jose California. And within a week the dashboard started bubbling and making cracking sounds. I'm not sure if it was the difference in heat or what, but a fifty thousand dollar car should not do this no matter what the weather. I feel like this is a factory defect. I take really good care of my car so this is a really big eye sore to look at and every time you start the car the cracking sound starts. I am disappointed in the quality of this Jeep.

Pam Wood

- Pamela W., Conroe, US

problem #8

Sep 052016

Grand Cherokee SRT 6.4L

  • Automatic transmission
  • 27,000 miles

Saw 51 other complaints on this site alone. Lots on jeepgarage.org too. Someone needs to file a class action lawsuit!!! That might get their attention. I was told I have to pay $ 2,200.00 and they will pay $ 1,500.00 to fix THEIR mistake!!! What a joke.

- Ralph R., Edmond, OK, USA

problem #7

Dec 242015

Grand Cherokee Overlin V8

  • Automatic transmission
  • 52,041 miles

click to see larger images

leather bubbling on dashboard leather bubbling on dashboard

I am surprised the dealer knew of this problem. I bought it as a demo. Employee used this vehicle and they said to bring it back in after the sale and they would repair it. The dealer was a good hours drive from myself and I bought it Christmas Eve, so a few months passed and now they said I had 30 days to address this problem. So, now I'm mad, and am looking for a recourse. Any ideas or direction that may help?

- pelfire, Mandeville, LA, US

problem #6

Jul 222016

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 55,000 miles

I have a case with Chrysler - Fiat and they offered 1/2 price replacement. Seriously, 2 years old, over $52k worth vehicle! Dash fails after 2 years - they should be so embarrassed and should replace until its over 10 years old!!

- Hilton M., Greenville, SC, USA

problem #5

Oct 012016

Grand Cherokee Summit V6

  • Automatic transmission
  • 37,000 miles

Black woodgrain is starting to bubble and peel away from the plastic molding underneath. Seemed like a small and simple fix but the price quoted is over 500.00. Seems like a product defect here. Anyone have anything similar?

- crv2016, Deerfield, IL, USA

problem #4

Sep 012016

Grand Cherokee Overland V6

  • Automatic transmission
  • 41,000 miles

This issue should result in a class action, it is directly resulting in a reduction to the resale value of my Jeep. It kills me to get into the driver seat (especially on the day my bank note is taken out) and look at the cheap bubbling dash. I was already denied once by Jeep (even though I'm barely over factory warranty and I have the Maximum Care extended warranty). I have opened another ticket and plan to keep bothering them on the phone, via email and with Twitter rants until they cave.

I just bought some really good leather conditioner and gave the whole thing a generous serving of Leather Honey. I read that covering the dash with a garbage bag in direct sun will "sweat" the leather and help relax it. Then I plan on reapplying more conditioner. I know it won't fix the issue, but I'm hoping it can slow the process. If they do ever agree to replace my dash I will be requesting the cheap plastic dash from the Laredo.

- antabbate, Houston, TX, USA

problem #3

Sep 152014

Grand Cherokee V6

  • Automatic transmission
  • 22,500 miles

I love my jeep grand cherokee! That being said, I have been annoyed for a long time about the problem with the glue and or material used on the dash. (I do have photos) First my dash had minor wrinkles, but over time, it is so wrinkled that friends who ride with me ask about it. I DON'T understand why a large reputable company, would not have jumped on the chance to fix this problem when it is probably as simple as changing the glue, I'm ready to purchase a 2017 something, but not so sure it will be another jeep. Sincerely hoping that JEEP will see all these complaints and decide to take responsibility and ACT quickly to maintaining their customers.

- dpj, Port Lavaca, TX, USA

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