CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

7.7

pretty bad
Typical Repair Cost:
$400
Average Mileage:
58,800 miles
Total Complaints:
62 complaints

Most Common Solutions:

  1. not sure (35 reports)
  2. replace dashboard (24 reports)
  3. re-glue leather to dashboard (3 reports)
2014 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2014 Jeep Grand Cherokee Owner Comments (Page 1 of 4)

problem #62

May 042022

Grand Cherokee Overland V8

  • Automatic transmission
  • 93,200 miles

A D V E R T I S E M E N T S

click to see larger images

leather bubbling on dashboard

I had my dash replaced due to bubbling when Jeep issued an extension on the warranty. Just over 13 months later, the dash started bubbling again. When my dealership called to have it replaced again, they would not replace it for free. How could they send another faulty product and not agree to replace it again? How could they take an over $50k car and put such garbage material? This Jeep is beautiful and I have already spent so much money on maintenance as their quality has gone down significantly in the decades that I've had Jeeps. I am embarrassed for them that this is what they are giving to their customers at this point. My interior was beautiful and now I have an eyesore dashboard in stark contrast.

- Rachael M., Clearwater, US

problem #61

Dec 012020

Grand Cherokee Overland Ecodiesel

  • Automatic transmission
  • 125,000 miles

It's the same issue as many other Jeep Grand Cherokee owners have with a leather covered dash board. It's completely delaminated and wrinkled up.

- Bastian S., Califon, NJ, US

problem #60

Mar 012019

Grand Cherokee Overland

  • Automatic transmission
  • 45,000 miles

We have a 2014 Jeep Grand Cherokee Overland with a peeling and now separated dash. It started a bit ago and we had gotten it looked at but now with the heat this summer it has gotten much worse. We had originally gotten a quote of 750 to reglue but now that it has gotten so much worse we have gotten a quote of 3k to replace the dash with vinyl to stop it from just happening again. Assuming that Jeep doesn't step up and make this right we may go with the less expensive option but I need to research more first.

I just want this out there so anyone thinking about buying an Overland - do not. Move on, find another car. We prefer to keep cars for a while so I know I need to find a car that will last for a while without falling apart... literally.

- Marcia L., N Cheserfield, US

problem #59

Jun 012022

Grand Cherokee Overland V6

  • Automatic transmission
  • 54,775 miles

A D V E R T I S E M E N T S

My dashboard wrinkled in 2017 and Jeep covered the replacement at that time. Now it is wrinkling again and Jeep readily acknowledges that this issue is rampant with their top of the line Overland models, but refuses to cover the cost to repair. My dealer is stating that the repair will be in excess of $3000 dollars. When I contacted Jeep corporate, I was informed that they are still not addressing or covering this issue. However, Jeep was looking at the amount of complaints and possibly considering a recall down the road.

- Scott P., Canoga Park, CA, US

problem #58

Apr 092018

Grand Cherokee Summit 5.7L

  • Automatic transmission
  • 130,000 miles

I bought my Grand Cherokee Summit used in December 2015. It had 29,000 miles on it. I was very proud of it as I do a lot of traveling with work and wanted something comfortable. Everyone that rode in seemed to be impressed with the ride and styling.

About the spring of 2018 I noticed a bubble forming on the top of the dash on the right side of the instrument cluster. Then not too long after that, the passenger side started to bubble as well. Discussed how to correct and they suggested to get a syringe and fill with super glue. It wasn't real noticeable at first, then people started to comment on it and the bubbles grew in size. Now they run the entire length of my dash. I had it at a dealership this afternoon for basic service and just asked the service writer about this issue... he seemed to be aware of the issue, and basically said the only fix was to replace the dash and that was very expensive. I had hoped they would be more understanding.

I park it inside a garage nightly. I've never had a dash do this before and cannot understand how Jeep can say it is neglect or normal wear. If they used bad glue it shouldn't be our fault. I was looking at a possible replacement and seriously siding with another Jeep, but seeing how they could care less about the product they sell us... $60K isn't something to sneeze at. I will start looking at other brands. Guess I will check a couple upholstery shops in my area and see if they have any suggestions other than a $3k dash replacement.

DCJ... you got me. There won't be a next time.

- Eric R., Houston, US

problem #57

Jun 122022

Grand Cherokee Overland 3.6V6

  • Automatic transmission
  • 103,000 miles

Jeep has a significant issue! The leather is delaminating from the dash. Tweeted with Jeep, who said they had a recall DEAD IN THE MIDDLE OF THE PANDEMIC! I never even received notification of this recall. Truly BS about their insistence to not take care of this problem.

- Jay M., Boca Raton, US

problem #56

Oct 012020

Grand Cherokee Summit 5.7L Hemi

  • Automatic transmission
  • 46,000 miles

A D V E R T I S E M E N T S

My Grand Cherokee Summit is a $62,000.00 Car and the issue with the dash is attrocious. Since dealing with this I have discovered it is a common and major issue with Grand Cherrokee owners that paid additional money for the Leather upgrade.

When I purchased my Jeep, I also paid $4,400.00 for a so-called Lifetime Warranty and was told I would never have to pay any more than $100 for a repair. However, when I took my car in for repair, I was told this wasn't covered and it would cost $2,500 plus Labor.

I'm no expert but have heard and it seems to me this issue may affect airbag deployment since the skin is loose right where the passenger side airbag is situated. I definitely think this should be investigated and Chrysler should step up and repair.

- Mark L., COLLIERVILLE, TN, US

problem #55

Dec 122019

Grand Cherokee Summit 4x2 3.0L V6

  • Automatic transmission
  • 84,500 miles

click to see larger images

leather bubbling on dashboard leather bubbling on dashboard leather bubbling on dashboard

Gripe, rant, yell are just not enough to express my frustration with FCA. Such a company deserves to fail and ...

- Jyueli R., Rowland Heights, CA, US

problem #54

Nov 252020

Grand Cherokee Overland

  • Automatic transmission
  • 80,000 miles

This ia an ongoing problem with Jeep. The leather dash is delaminating and pulling away! Called Jeep and they said they had a limited warranty recall and will not not assist with any additional requests. Jeep failed to inform the Jeep public of this warranty!

- John M., Laurel Springs, US

problem #53

May 162016

Grand Cherokee Overland 3.0L

  • Automatic transmission
  • 20,000 miles

click to see larger images

leather bubbling on dashboard leather bubbling on dashboard leather bubbling on dashboard leather bubbling on dashboard

This has been separating since 2016 - they claimed it was never covered under the insurance. It looks horrible, especially when paying $60,000 for a vehicle you wouldn't expect this to happen. I'm done with Chrysler and American vehicles all together.

- Jay C., Hutto, TX, US

problem #52

Oct 012019

Grand Cherokee Overland Hemi

  • Automatic transmission
  • 48,000 miles

A D V E R T I S E M E N T S

2014 Jeep Overland, 48000 miles, garage kept, spotless inside and out. Took it in for warranty work that required dashboard to be removed. two weeks later noticed dashboard leather was separating from its base.

Returned to dealer and their response was, "yes we see that happening a lot, only fix is to replace dashboard"!

I called Chrysler Customer Service and explained my concerns, they said they would open a case on my Jeep. This is my eighth Jeep. Unfortunately the Jeep product has gone down hill. I was thinking about purchasing a 2020 Latitude in December... That will not be happening.

Pete

- Peter C., Tucson, US

problem #51

Nov 262018

Grand Cherokee Overland

  • Automatic transmission
  • 62,285 miles

My leather dash board is splitting apart. The dealer said that this is a well know problem - however, it is not covered under the warranty. With the price of these vehicles, Chrysler should replace these splitting dash boards at no cost to the customer. The dealer wants over $3000.00, they said that the dash board has to be replaced.

- Mark H., Saint Petersburg, FL, US

problem #50

Aug 012020

Grand Cherokee Overland V8

  • Automatic transmission
  • 68,000 miles

Funny how the salesman pushed the beautiful leather dash as a selling point. Then in a little over a year, the bubbling becomes obvious.

- Charles B., Houston, US

problem #49

Aug 072019

Grand Cherokee Summit 5.7L V8

  • Automatic transmission
  • 65,000 miles

click to see larger images

leather bubbling on dashboard leather bubbling on dashboard

The dash leather is delaminating/bubbling along the entire width by the defrost vent and also by the gauge protrusion. I contacted FCA a few months ago and stated my issue. I was assigned a case manager who reviewed it and stated it would not be covered since the warranty was expired. They would not assist in the repair bill, and stated the dealer who I purchased it from would be responsible. There was no resolution. It's not acceptable to have issues just out of a bumper to bumper warranty with a 5 year old vehicle with no help from the MFG, especially on a top-tier Summit model. This is my second WK2 Grand Cherokee and while I like the vehicle, I would have more respect for FCA if they would replace my dash. This is not a small issue, many have having the same problem.

- Scott H., Hartland, WI, US

problem #48

May 012018

Grand Cherokee Overland V8

  • Automatic transmission
  • 45,000 miles

click to see larger images

leather bubbling on dashboard

This is a high end Jeep Grand Cherokee Overland. I would expect the dash to hold up for years, not wrinkle in the first few years of ownership. This vehicle has always been garaged. There’s no reason for this to happen. Apparently they have known about this issue for years and have not addressed it. It's very disappointing. My bad for not knowing about this issue before I purchased the vehicle.

- Kevin H., Red Bluff, US

problem #47

Feb 202020

Grand Cherokee Summit 3.2L V6

  • Automatic transmission
  • 105,000 miles

click to see larger images

leather bubbling on dashboard leather bubbling on dashboard leather bubbling on dashboard

So there was a 6 month recall on this problem during the Covid pandemic (how convenient for Chrysler). I got to the dealership 9 days beyond the expiration of this 6 month recall and Chrysler refuses to honor it.

I went in for an oil change and asked about the leather coming loose. The shop advised me there was a recall, but it had expired.

I was not aware of this "recall". Usually they send you notification after notification in the mail with big red lettering stating recall. I have not seen any of these and still live at the same address as when I purchased this Jeep brand new. Guess they didn't want to draw attention on this one. I contacted Chrysler customer care center and their response is "we are not going to do anything on this" I asked for a voucher on trade in since this will obviously devalue my jeep and was told no they would absolutely not do anything. It's sad to me, but I won't be buying another Chrysler product again. I've had Chrysler products for over 20 years.

They should do the right thing. If this was a manufacturer defect, then they should own up and take care of it.

It's not even about the money. It's about doing the right thing.

- Kimberly R., Kansas City, US

problem #46

Jun 062017

Grand Cherokee Overland V6

  • Automatic transmission
  • 55,000 miles

We began asking the dealer about the leather separation in the year of 2016 only to be told it was a cosmetic defect. The next year we attempted to further explain the separation was worse and making our defrost only work on one side of the windshield, still no help. Finally, at the beginning of 2020, the warranty company issued an extension to include this defect. The dealership that took photos of our dash to seek approval from Chrysler Jeep, (Arlington Jeep in Jacksonville Fl) will not reply with an outcome. I am so upset to see a large company like this just leave the dash of my jeep completely lifted to the point it lifts the vent for defrost. It's absurd.

- Nishi S., Jacksonville, FL, US

problem #45

Oct 012019

Grand Cherokee Overland 3.2L V6

  • Automatic transmission
  • 61,000 miles

You pay for a high end package and expect expert workmanship.

- Andrew S., Puyallup, WA, US

problem #44

Sep 022020

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 91,158 miles

click to see larger images

leather bubbling on dashboard

I recently called Daimler Chrysler to investigate the issue with my dashboard bubbling. After speaking with the dealership they told me that the extra warranty had expired and they cannot help me as a relates to having the dashboard fixed at the manufacturers expense. They told me to contact Chrysler customer care. I called Chrysler customer care and even though I’m having the same dashboard issue that was covered under the extended warranty - in my opinion, a recall - because this is a known issue on the manufacturer dime and Chrysler refuses to go ahead and cover my bubbling dashboard.

- Ryan H., Scituate, MA, US

problem #43

Jul 082020

Grand Cherokee Summit 5.7L V8

  • Automatic transmission
  • 60,000 miles

I purchased their top of the line luxury interior package and it looks horrible. In 2014 we certainly are capable of manufacturing products like a dashboard and have it last the life of the vehicle. The reality of Jeep not willing to support the repair of the very visible problem sucks. I will not buy another Jeep or Dodge vehicle. I have owned 5 Chrysler products prior to this Jeep and never had this problem.

- Lenny D., Garden City, NY, US

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