This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Started my 2017 Jeep Grand Cherokee after a heavy snow fall the next day drove about 10 minutes and horn started going off lights exterior and interior started flashing, faults came across the screen to service every imaginable function from transmission to power steering and everything in between and truck just completely failed on the road. Waited roughly 30 minutes truck fired back up drove about 200 feet to a gas station while waiting for a tow truck. Brought to the dealership and they flashed 9 different modules. All seemed fine until another month. Remote started Jeep went to get in dash cluster screen black. Turned off and back on cluster came back but was delayed along with heck engine light. Drove back to dealership and was told they wouldn-€™t be able to look at it for 3 weeks. About a week after the cluster incident I go to leave my house, make it about 30 feet out of my driveway and truck stalls again exactly like how it did the first time. At a different mechanic now for it to get diagnosed. With the history of poorly made tipms in Chrysler products this seems to be a reoccurring theme.
Driver side headlamp assembly highbeam function inoperative, lens shutter does not activate. Vehicle operator is unable to safely see road, hazards and surrounding area in front of the vehicle when function is commanded to on. This puts other the vehicle operator, other vehicle operators and bystanders in the area at high risk of death or severe injury. The condition has been replicated by 3 certified technicians No other symptoms
Beginning two months ago my passenger side front window began rolling down on its own and the dash board lights would continually flash on and off. When at a stop sign or red light the vehicle idles down as low as 9. The battery was checked by the dealership and I was told it did not require replacement. The tachometer drops to zero while the vehicle is in motion and on two of those occasions the vehicle just shut off. When these incidences occur, which has been regularly for the past two weeks, upon exiting the vehicle I receive several palpable electric shocks. The car is now parked because I am afraid the car will set afire. I have been told by several dealerships that they can't get me in for a week or more to check the issue. I am very concerned for my safety due to this electrical issue, especially receiving the shocks.
On October 02, 2021, While driving at highway speeds the engine stopped running and the tachometer went to zero RPM. I was able to shift to neutral and cruise downhill until I could safely pull to the side of the road. I was able to shift back to park. The vehicle would not restart for approximately 20 minutes. During this time the electric windows would not roll up or down, the electric tailgate would not open but the electric drivers seat would work. After about 20 minutes the car restarted as if nothing had happened. The same thing happened 3 more times on the way home that same day. The same thing had happened 3 times over an 18 month period in 2018-2019. At that time, the jeep dealer could find no problems.
While driving the entire dashboard went black. It comes back on occasionally after re-starting, but continually shuts off at random times. I can't view my speed, RPM, and gauges, or gas levels. Blinkers will work sometimes other times they won't.
- Tupelo, MS, USA
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The contact owns a 2017 Jeep Grand Cherokee. The contact stated while pulling into her driveway, the vehicle was unable to be shifted into park. The contact stated she noticed the check engine light was illuminated. The contact stated that the instrument panel showed that the vehicle was in drive not in the selected gear. The contact stated she was unable to shut-off the vehicle by pressing the on/off button. The contact shifted the gear to neutral and the engine turned off. At that moment, several warning lights illuminated. The indoor light and headlights remained on for three and a half hours until the battery was drained. The contact checked the battery and noticed that the positive terminal was not connected to the battery. The vehicle was towed to jim shorkey Chrysler Dodge Jeep Ram Fiat (13230 route North huntingdon, pa 15642) to be diagnosed. The contact was informed that the main fuse needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 37,300.
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that the driver's side headlight was inoperable. The vehicle was taken to jamieson motors Inc (115 us-2, chinook, mt 59523), and was diagnosed that the headlight assembly needed to be replaced. The contact stated that the part was not available. The vehicle was not repaired. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 25,000.
The contact owns a 2017 Jeep Grand Cherokee. While driving at night, the hid headlamps burned the plastic lenses. The failure created a shadow effect on the plastic lenses and the contact was unable to view the road. The vehicle was taken to ladd-hanford Dodge Chrysler Jeep Ram (2247 cumberland St, lebanon, pa 17042, (717) 273-4585) where it was diagnosed that the headlamp bulbs were too hot for the lenses. The vehicle was not repaired. The manufacturer was contacted several times and stated that the vehicle was not covered under warranty. No assistance was provided. The approximate failure mileage was 26,000. The VIN was invalid.
For the second time, I was pulled over by the state police because my tail lights were not on at night. In both cases, it is likely that when I got out of my Jeep my knee brushed the dial that controls the headlights and moved it from "a" to "O" (auto to off). Both times it was after dark and because of the daytime running lights, it was not immediately clear to me that the headlights (and taillights) were not on. In both cases, the trooper let me off, but this seems like a design flaw that could create a major problem if a car were following me and did not see me.
Dealer has tried to fix electrical problems 4 times 7/30/18 we had no headlights, no taillights, no turn signals, no brake lights, and no way of knowing they didn't work. Today 7/31/2018 went to start car locked into run but wasn't running couldn't move out of park won't start again
On most newer cards the dashboard is digital and back-lit. Some of these cars also have very bright daytime running lights. What I have seen is that some owners inadvertently turn off the auto lights, and think they have lights on because they can see where they are going, but they lack any rear lights because the lights are not technically on. I've seen this in Jeep vehicles as an example. The only way to know your lights are on in a Jeep for example is a little green headlight icon, that is easily ignored. Something more needs to be on the dash when lights are in the off position at night.
The Jeep Grand Cherokee has a "safety" feature called automatic high-beams, a feature they charge an additional fee for. The feature itself can be turned on/off only through the uconnect system of settings, while the vehicle is stopped. The actual feature once turned on can be enabled and disabled through the turn signal stalk (pushing forward to enable, back to disable) once the feature is turned on via uconnect, there is no way to manually turn on your high-beams except by pulling back on the turn signal stalk to enable your flash-to-pass high-beams. This allows the high-beams to turn on for approximately 6 seconds before they automatically turn off, even if you are still holding the stalk back towards you. The reason this is a safety issue is that the uconnect system automatically disables automatic high-beams at speeds of 15mph or less. Once this feature is automatically disabled, it cannot be re-enabled until you hit a speed of 23mph, at this point the automatic high-beams is re-enabled by the uconnect system. Where this becomes an increased safety issue is on residential streets with speed limits of 20mph. There is no way to turn on your high beams on residential roads, unless you are able to turn onto the residential road where the lights were previously automatically enabled (ie driving above 23mph) and you keep your vehicle speed above 15mph. The only way to turn on your high beams in this situation is to do one of the following: 1- break the speed limit to reach 23 mph then drop back down to the legal speed limit (so not an option). 2- drive with 1 hand on the wheel, while holding back the turn-signal stalk to enable flash to pass high-beams, and every 6 seconds resetting the stalk after they turn off. 3- stop your vehicle, enter the uconnect system on the radio, change the settings to turn off the automatic high-beam feature.
A D V E R T I S E M E N T S
- Galloway, NJ, USA