Does anyone know if the manufacture is going to cover fixing this widely reported issue of the leather dash bubbling from the adhesive not working as intended from the factory?
This dash problem is a safety issue since my windshield will not defrost or defog due to the leather blocking the vent. If it is freezing, the wipers freeze up and limit visibility.
Last year I noticed that the leather dash board pad on my 2018 Jeep Grand Cherokee Overland was delaminating (wrinkling up) in several spots. The Jeep dealership said it was out of warranty and I would have to pay $2700 to have it replaced since there wasn't a recall for my vehicle. I've since learned that this problem was recalled in older models, so obviously Jeep has known that they have an issue with their choice in adhesives. What does it take for Chrysler/Jeep to own up to the issue and make it right with their customers??
I never would have believed that the Dashboard Leather would be bubbling-up and delaminating apart just 4-months after the 3-year warranty expired on my 2018 Jeep Grand Cherokee Summit. This morning, the Jeep Dealer in Elizabethtown, KY offered me a fix at my personal expense, a Leather Dashboard replacement (parts &labor) for $5600.00. Would any SUV buyer expect that a top-of-the-line, $60,000.00, Jeep Grand Cherokee Summit's Leather Dashboard should have to be replaced at their expense, after only 3-years and 4-months and 31000-miles use? I am a retired Navy veteran with limited income, $5600.00 is very hard to come by. I actually thought when purchasing the Jeep Grand Cherokee Summit that it would give many years’ affordable service.
Its quality interior appearance should not have become a disgraceful personal embarrassment anytime a friend, relative, or passerby saw the defective leather dashboard. I am concerned that the loose-displaced leather Dash covering the airbags could interfere with proper safe deployment of the dashboard air-bags during an accident. I believe the Jeep Corporation will issue a safety recall and/or offer Jeep owners a proper fix to their Grand Cherokee Summit’s loose-displaced leather Dash covering.
You don’t pay 55k for a Jeep and then not even a year later the f’ing dash starts to bubble and wrinkle. Call up Jeep not covered under warranty and the cost would be 4,000.00 ?!?!?! Ummm, NO! This should be a recall!
Leather dashboard is bubbling up on my 2018 Jeep GC Overland. Local dealer says they don’t know anything about this problem. I had a 2012 Jeep GC Overland that did the same thing at about 40K miles. Back then Jeep issued a recall and fixed the problem. It’s the same issue with this generation. This is too nice a vehicle to have the dashboard looking like it’s a low quality vehicle. I love my Jeep other than this eyesore dash. I took Jeep to local upholstery shop and they couldn’t offer any solutions. I’m frustrated to say the least.
As others have stated, I contacted the Customer Cares Group. I spoke to them by phone and email. Their position is they are unaware of any issues and apologized to me for my Jeep being out of warranty. There is no way they can be unaware of this problem. I emailed them the links to multiple complaints with photos. No response from them.
Really upset about the dash appearance and I also get glare on the windshield which which impedes my view of the road. Paid extra for the leather and it looks really bad and I consider it dangerous. Jeep should be liable to fix the issue.
I've owned a few Jeeps in the past. In 2015 I purchased a new Ford Explorer limited and was never happy with it (mainly because it didn't measure up to the luxury of the Grand Cherokees I'd owned). I finally got back into a used 2018 Overland and got rid of the Ford. The Jeep had high milage for the year, but was in very nice condition and my trusted mechanic gave it high marks mechanically. I was very disappointed when I noticed the beautiful leather dashboard starting to bubble up. It's not a fatal flaw but I paid a high price to own the Overland and wasn't expecting this type of cheap issue (expensive to fix but happened because of corners cut in manufacture IMHO).
The leather dashboard on the Jeep Grand Cherokee is notorious for peeling/wrinkling. This is my second Overland and it has this issue. Jeep recalled the years 2011-2014 but nothing else. This is definitely a widely known issue and Jeep recognizes that but won't fix it.
Due to the fact that I am the second owner (bought with 14,000 miles on it), they refuse to help in any way with the repairs. The are indicating that I may have bought the vehicle with the problem... REALLY!! It was barely used - like someone would have bought it with a peeling/ wrinkling dash board...
Took my Grand Cherokee Overland in to the dealer as soon as the leather dash defect was noticed. They told me they would take pictures and forward to Chrysler. Service manager told me leather has natural defects and they would not cover the defect and said it was within tolerance. First of all these dashes are not tanned hides and are composite ground leather fibers and resins, a man made product. I paid 70,000.00 for this vehicle and they will not stand behind it's quality and the defect is in my face every time I drive this Jeep. FCA contact center was a joke to deal with as they took the position not to help me as a decision was made. I will never buy another FCA vehicle again as their warranty guidelines are suited for them not to correct these issues. I am a very unhappy customer.
A D V E R T I S E M E N T S
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Does anyone know if the manufacture is going to cover fixing this widely reported issue of the leather dash bubbling from the adhesive not working as intended from the factory?
- Nate S., Acworth, US