This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My air bag light keeps coming on randomly. I took it to a friend who works for Chrysler as a mechanic and his code reader mentioned the steering wheel air bag is the culprit. We've determined that the clock spring is the root of the issue. Although not of the same recall group, this is exactly like the 2016's recall of 2007-2010 us Wrangler, and over 7K+ right-hand drive Wrangler. Im sure my Wrangler is not the only 2011 having this issue. Considering we've been dealing with tons of dust and soot in California due to wildfires everywhere, it is likely the dust triggering this; nonetheless fitting the profile of the recall in 2016 exactly as it is. I believe Chrysler/Fiat should honor vehicles built in that year range as it seems they are still affected by this design flaw.
First my horn stopped working then the buttons on the steering wheel quit working then the radio started getting all static but at first when radio started being static the cd player still worked and then the cd player would play intermittenly and not a sound in radio mode now now cd, no radio, no steering wheel button and no horn. The cruise control light comes on if the button is pressed but that is it. It is important to have a working horn safety!!! I was told it is the clockspring going out and causing all these issues and causeing the amplifier to fail and the stereo malfunction and needing to be replaced. Costing a couple thousand dollars.
I am a rural carrier I was on the job working and my seat belt broke on my RHD 2011 Jeep Wrangler! I work for usps I am required to use my Jeep on a daily basis this is costing me money could of cost me my life also! I use my Jeep run like 250 mile plus per day. I contact my dealer ship they say there is no eta time I'm like what that's she like I don't know when we get you a seat belt I'm like well I need it's my work vehicle and that's my driver side and still they didn't help me! I also had a air bag issues same as an axle issue my Jeep leaks water also my whole Jeep is poorly made I demand on a replacement Jeep or sponsor me with the usps! my job is to delivery the mail not to risk my life to drive a poorly made vehicle. Please help. I was driving on hwy going 55 mph broke!!
The contact owns a 2011 Jeep Wrangler. The contact stated the air bags warning light illuminated and the horn became inoperable. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective clockspring. The vehicle was not repaired. A dealer was not notified of the failure. The manufacturer was notified of the failure however, no assistance was provided. The failure mileage was approximately 108,000.
Air bag clock spring does not work. It is a safety hazard....airbags, horn and cruise control, will not work without this part. In Texas, it will not pass inspection. This is a safety issue and needs to be advised to becoming a recall for Jeep Wrangler that were build in the same plant as mine Jeep.
- La Porte, TX, USA
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I brought my Jeep in for the air bag light being on and a recall for tge inflator, and was informed that the light was on do to the drivers side air bag and there could be a potential problem tgat isn't a recall for the clock spring
Complaint number: 1299598 the print out of my filed complaint is incorrect in that I did check the box to not share my complaint with the manufacturer I have photos of this fact on another camera not connected to the internet. Please make not of this complaint as I have.
Vehicle stationary, flooding front driver and passenger floorboards. 3+ inches. Not a drop of water anywhere else. 6 attempts at dealership service department by (the waterman), until completed. The service department has no record of this in their system according to them, I do. Caused electrical, rusting, carpeting buckled now loose bunching under gas and brake pedals. Received NHTSA recall notification, of the seatbelts in my 2011 Jeep Wrangler, ,have not received any notification from manufacturer. Last recall for drivers airbag, takata dangers, the dealerships repair department insisted no such recall existed, and claims to have replaced the passenger airbag that had already been replaced. My VIN # pulls up all recalls completed. This is not true. I have records of dates of service and photos. I don't have a scanner to upload them. Flooding occurred while vehicle was stationary and parked in driveway of home.
So they (mopar/Jeep) have had this Jeep clock spring recall issue for a while now... we have had it replaced twice now under the recall and it is still doing the exact same thing... so the recall fix was nothing but a sham... it did not fix the problem and the problem still persists and I am not fixing it for a third time when the solution they came up with for the recall is not a solution it just masks the problem for a little while... so now once again the clock spring is out in it and I am at my wits end with it!
The contact owns a 2011 Jeep Wrangler. After the vehicle was serviced per an unknown air bag recall at bachman Chrysler Dodge Jeep Ram (located at 630 broadway St, jeffersonville, in 47130, (812) 282-4356), the air bag warning indicator continued to illuminate. The manufacturer was not notified. The failure mileage was 91,000. Contact stated he had a faulty clockspring causing the airbag light to stay on. Contact's VIN was not on the recall.
During the evening of October 16, 2019 while driving on interstate highway 84 near the Eagle road exit 46 with my 5 year old grandson, my Jeep had a catastrophic electrical failure. I could not get the turn signals, headlights, windshield wipers, or horn to work. Later I learned that at least the drivers air bag was also inoperable. The next morning my local Jeep dealer (larry H miller, boise, id) diagnosed the problem as a failure of the 'clock spring' the service manager called me and said that due to the ongoing recall of certain right hand drive Jeep Wrangler (NHTSA campaign numbers:16V288000, 13V176000, and 11V528000, all involving the clock spring) a new, redesigned, clock spring is not available for non-recalled vehicles. He to install at my epense a new clock spring, but of the old design, which would eventually fail.
The contact owns a 2011 Jeep Wrangler. The contact stated that the air bag warning indicator illuminated. The contact called marino Chrysler Jeep Dodge (5133 w irving park rd, Chicago, il 60641, (773) 777-2000) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 78,000.
Takata recall. The contact owns a 2011 Jeep Wrangler. The contact received notification of NHTSA campaign number: 19V018000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. Hall Chrysler Dodge Jeep Ram Virginia beach (3152 Virginia beach blvd, Virginia beach, va 23452, (877) 475-0721) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted and confirmed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Clock spring malfunction- the buttons on the steering wheel have all gone out, the horn no longer works, and the airbag light is on. This happened suddenly when I went to turn my car on after it had been parked and turned off for the night.
Takata recall. The contact owns a 2011 Jeep Wrangler. The contact received notification of NHTSA campaign number: 19V018000 (air bags). The contact called two dealers, including Jeep Chrysler Dodge Ram city (203-531-0505, located at 631 West putnam avenue, greenwich, ct 06830) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
I spoke to brown's Ford in patchogue at 8:58am as well as riverhead Chrysler 9:30am today to bring the Jeep in for the airbag recall. They informed me they do not have the parts for the airbag propellant recall and do not have a date for arrival only to say most likely July. They would take my info and call once the parts are in. I believe this recall is a very important one that needs to be done asap, not a month or two from now.
Takata recall. The contact owns a 2011 Jeep Wrangler. The contact received notification of NHTSA campaign number: 19V018000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Glenn's freedom Chrysler Dodge Jeep Ram (1560 E new circle rd, lexington, ky 40509, (888) 365-3286) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. The VIN was invalid.
Recently had airbag replaced per recall. About 2 weeks before, airbag light on console now comes on intermittently, usually at lower speeds. Will go off for brief period, then alarms and illuminates again. This began with around 149,500 miles. I am original purchaser. Airbag light was doing this at time of airbag replacement. I confirmed authorized repair dept. Was aware of this, and they confirmed. Informed me to schedule followup appointment for repair. Vehicle has been involved in no accidents. Upon personal review, it is my understanding this may be a clock spring issue, as buttons on steering wheel are non-operational, except cruise control and horn.
The contact owns a 2011 Jeep Wrangler. The contact received a recall notification for NHTSA campaign number: 19V018000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called an unknown Chrysler dealer and was informed that parts were not available. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Brentwood, CA, USA