This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The clutch. I was driving down the freeway and the clutch went out. Yes, Champion Jeep Dodge confirm the clutch system went out. Yes, I was told they do not cover the clutch. There was no one he signed symptoms or problems. I did take it back to AutoNation on 2 other occasion complaining about the brakes and the emergency. I have had this vehicle less than 7 months and had nothing but problems. I paid Auto Nation $6,500 for this Lemon vehicle & purchase the extend warranty plus, because I was told if anything breaks down with this vehicle, I would be covered bumper to bumper on this vehicle within the 2-year time period, under this extended warranty plus. Todd told me It would cover everything under the warranty and specifically the clutch, transmission, motor & electronics. My brother asked Todd several times precisely about the clutch and was told yes with the extended warranty plus, it covers everything major on this vehicle. With the Extended Warranties Plus, You ARE COVERED BUMPER to BUMPER, this is the most comprehensive coverage. NOW, I am asking you to put me in another vehicle until you get this figured out. I am requesting Auto Nation to get me in another vehicle, because I believe this is a LEMON vehicle and I am tired of all the problems with this truck. If you can assure me that Y'all is going to handle this ongoing problem with my Jeep. This Jeep was at Delta World Tire June 13 -?" 19 and then I transferred to Champion Chrysler Dodge Jeep on the 19th of June waiting for approval. Auto Nation extended warranty denied claim on vehicle (Denial Reason for the Case 35270572). Delta World tire was the Preferred shop but was behind in workload and short on mechanics. So, I had to tow it to Champion Jeep Dodge. So please let me know how much longer it is going to take to decide what you all going to do about the LEMON vehicle you sold me and when to come over to Mobile and pick up another vehicle. I Anticipate and answer immediately! I have a letter I wrote
I am a rural carrier I was on the job working and my seat belt broke on my RHD 2011 Jeep Wrangler! I work for usps I am required to use my Jeep on a daily basis this is costing me money could of cost me my life also! I use my Jeep run like 250 mile plus per day. I contact my dealer ship they say there is no eta time I'm like what that's she like I don't know when we get you a seat belt I'm like well I need it's my work vehicle and that's my driver side and still they didn't help me! I also had a air bag issues same as an axle issue my Jeep leaks water also my whole Jeep is poorly made I demand on a replacement Jeep or sponsor me with the usps! my job is to delivery the mail not to risk my life to drive a poorly made vehicle. Please help. I was driving on hwy going 55 mph broke!!
Complaint number: 1299598 the print out of my filed complaint is incorrect in that I did check the box to not share my complaint with the manufacturer I have photos of this fact on another camera not connected to the internet. Please make not of this complaint as I have.
Vehicle stationary, flooding front driver and passenger floorboards. 3+ inches. Not a drop of water anywhere else. 6 attempts at dealership service department by (the waterman), until completed. The service department has no record of this in their system according to them, I do. Caused electrical, rusting, carpeting buckled now loose bunching under gas and brake pedals. Received NHTSA recall notification, of the seatbelts in my 2011 Jeep Wrangler, ,have not received any notification from manufacturer. Last recall for drivers airbag, takata dangers, the dealerships repair department insisted no such recall existed, and claims to have replaced the passenger airbag that had already been replaced. My VIN # pulls up all recalls completed. This is not true. I have records of dates of service and photos. I don't have a scanner to upload them. Flooding occurred while vehicle was stationary and parked in driveway of home.
- Virginia Beach, VA, USA
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Front passenger seat belt is defective. Gets stuck when trying to pull it out. Takes a few tries to pull it out. Sometimes it wont unlock. Very serious safety hazard. Jeep is always stationary when trying to use the seatbelt. This has been happening for the past year or two. I paid $700 out of pocket to have a new seat belt installed today at a local mechanic. The seatbelt should be warrantied for life of the vehicle. Jeep Chrysler has denied my claim for repair. The seatbelt is a safety issue. Not a luxury item.
The clockspring on my 2011 Jeep Wrangler (left handed drive) has failed causing the airbags to become dysfunctional and airbag light to engage. Fca has recalled right handed drive Jeep Wrangler 2007-2012 under the attached recall notification. Fca has also recalled 2007 lhd Jeep Wrangler for this same issue. The root cause of these recalls was determined to be dust accumulation in the grease of the clockspring as seen in the attached recall notification. The clockspring part in both lhd and RHD variations of this model Jeep Wrangler include a similar, if not the same, clockspring part. The amount of dust that a Jeep Wrangler is subject to does not correlate to the position of the steering wheel and clockspring. I would suspect that a vehicle with less that 70,000 miles and 5 years of use should not have airbag failure. I have contacted my local Jeep dealership which then instructed me to contact the fca Jeep warranty/recall 800 number in addition to the fca headquarter's 800 number. After speaking with a representative at the fca headquarters hotline I was told that the recall does not apply to my lhd 2011 Jeep Wrangler and the repair was to be made from out of my pocket. As of June 2015 there has been an open investigation into this issue for lhd Jeep Wrangler as seen in the link below. www.detroitnews.com/story/business/autos/Chrysler/2015/06/23/NHTSA-probe-Jeep-Wrangler/29150093/
The contact owns a 2011 Jeep Wrangler. The contact stated that the driver's seat belt fractured while the contact was secured in the driver seat. The contact discovered that the driver seat mount was also fractured. The vehicle was taken to the dealer where it was diagnosed that the driver seat belt needed to replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was a 60,000.
The contact owns a 2011 Jeep Wrangler. The contact stated that the seatbelt fractured while the contact was secured in the driver's eat. The vehicle was taken to the dealer for inspection and they advised the contact that the seat belt needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 44,000.
A D V E R T I S E M E N T S
- Gulfport, MS, USA