CarComplaints.com Notes: Poor side crash test ratings from the IIHS are really no surprise.
10.0
really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
8,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Wrangler. The contact stated that he received notification of NHTSA campaign number: 13V234000 (power train, steering ) in October 2013. The contact stated that he attempted to have the vehicle repaired but the dealer informed him that he would have to wait months in order to have the vehicle serviced per the recall because the part needed was not available. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure. The VIN was unavailable.
The contact owns a 2012 Jeep Wrangler. The contact received notification of NHTSA campaign id number 13V234000 (power train, steering) however, the contact was not able to have the vehicle serviced because the part needed to correct the failure was on a massive waiting list. The dealer informed the contact that only one remedy part was being sent to the dealer every fourteen days. The manufacturer was made aware of the problem. The contact had not experienced a failure.
Received safety recall notice N28, NHTSA 13V23400, and contact dealer in Michigan city, in 46360 same day to get repair done. I have since contact the dealer in mc 3 more times and they still do not have the part (transmission oil cooler tube) in stock to do the repair. Advise me it is not receiving the tubes from Chrysler and they will call me back the next day. They never call me back and I have to keep contacting them only to get the run around that they do not have the tube in stock.
The contact owns a 2012 Jeep Wrangler. The contact stated that he received notification of NHTSA campaign number 13V234000 (power train, steering) and was informed that the parts were not available and it would be around five months befor his vehicle could be remedied. The manufacturer was contacted about the issue. The contact had not experienced a failure. The VIN was unavailable.
The contact owns a 2012 Jeep Wrangler. The contact stated that while parked, she noticed a leak coming from under the vehicle. The vehicle was included in the recall under NHTSA campaign id number: 13V234000 (power train, steering). The vehicle was taken to the dealer for diagnosis where the technician stated that the transmission oil cooler tube was leaking and would have to be replaced under the recall but the part needed to complete the repair was unavailable. The manufacturer was made aware of the failure and stated that only one part would be sent to the dealer weekly. The vehicle was not repaired. The approximate failure mileage was 62,000.
- Jeffersonville, IN, USA
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Received recall notice N28, made appointment with dealer. No parts available,2nd. Appointment, no parts available, after 3rd. Try in two months, ask dealer to notify me when part is available.
The contact owns a 2012 Jeep Wrangler. The contact stated that the part for NHTSA campaign number 13V234000 (power train, steering) was not available and an arrival date could not be given. The manufacturer was contacted about the issue. The contact had not experienced a failure. The VIN was unavailable.
Safety re-call notice: The transmission oil cooler tube on the vehicle may inadvertently come in contact with the power steering fluid return tube. This tube to tube contact could eventually cause the transmission oil cooler tube to develop a wear hole and leak. A loss of transmission fluid could cause transmission damage and if the leaking fluid comes in contact with an ignition source, cause an underbody fire. The service shop has scheduled my appointment all the way until January 2, 2014. This is my only mode of transportation and I fear for an accident to occur if I wait too long.
I got a recall letter, ( safety recall N28/NHTSA 13V-234 transmission oil cooler tube ) which says could cause risk of crash. The dealer says they can only order one part every 7 days and I won't be able to get it fixed for 4 months. Is this true and is it safe to drive?
The contact owns a 2012 Jeep Wrangler. The contact stated there was a recall associated with NHTSA campaign id number 13V234000 (power train, steering) and the part was unavailable. The dealer stated that the part would not be available for three to four months. The manufacturer was not notified. There are no failures at this time.
I responded to a safety recall ( N29/NHTSA/ 13V-234 for a defective transmission oil cooler tube) received in Sept. 2013. I called the dealer and was told the part was not in stock, but would be ordered for me. Several weeks later I called again, still no part. The parts man informed me that the part was "being rationed" due to parts shortage - and that I would be contacted in the future. I asked if I was "in line" by my date of call, he said that I was. Still no contact. I do have a mysterious leak showing up on the garage floor - could it be this problem? my Jeep is a 2012 and has shown no leaks before.
The contact owns a 2012 Jeep Wrangler. The contact received a recall notice NHTSA campaign number: 13V234000 (power train, steering) and stated that the parts were not available. The manufacturer was notified. The contact did not experience any failures at this time.
2012 Jeep Wrangler. Consumer writes in regards to transmission oil cooler tube recall notice and unsatisfactory customer service at dealership after dealership damaged vehicle hood lock. The consumer stated he sat at the dealership for an hour and a half, only to be told the technician was unable to open the hood of the vehicle. The consumer believed someone jammed the hood lock, so they wouldn't have to honor the recall.
Months ago we received a notice that there was a safety recall on the transmission in our 2012 Jeep Wrangler. My husband took it to our local Jeep dealership, [xxx] and they confirm the line had to be replaced. They said the part was on back order and it would be a month or so. They are receiving approximately one part a week and instead of repairing customers' vehicles, they are putting them on the Jeep Wrangler that are on their lot for sale. They do not care that they are putting their customers in danger. I contacted Chrysler directly and they said that there was nothing they could do to help me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Received 2 recall notices for transmission oil cooler tube, first one on 9/30/13. The second notice told me to contact my Chrysler dealership immediately to set up an appointment for part replacement. Have called dealership twice since receiving notices and each time get told parts are not available yet. Why are they sending these notices out to us owners if the parts are not available?
The contact owns a 2012 Jeep Wrangler. The contact stated that NHTSA campaign number 13V234000 (power train, steering) had exceeded a reasonable time for repair. The dealer advised that the part was not available for repair and could not provide a time frame in which the part would become available. The vehicle was not repaired. The contact had not experienced a failure.
Recall was made on the vehicle indicating the oil cooler tube may come in contact with the power steering fluid return tube. Said they will replace the power steering return tube. Dealership indicates that only 1 part is being released every 7 days and it will take months to get the part in. Called Chrysler who was of no help and said to be patient. This is very unacceptable but typical for Chrysler.
The contact owns a 2012 Jeep Wrangler. The contact stated that there was a recall associated with NHTSA campaign id number 13V234000 (power train, steering). The dealer was contacted and stated that only two remedy kits were being delivered per week for the recall repair. The manufacturer was notified of the problem. The contact had not experienced a failure. The VIN was unavailable.
The contact owns a 2012 Jeep Wrangler. The contact received notification of NHTSA campaign number: 13V234000 (power train) in the mail and stated the dealer informed him the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 Jeep Wrangler. The contact stated that there was a recall associated with NHTSA campaign id number 13V234000 (power train, steering). The recall was expected to begin in December of 2013. The contact was displeased with the amount of unreasonable time taken for the remedy repair to begin. The manufacturer was not notified of the problem. The contact had not experienced any failures.
A D V E R T I S E M E N T S
- Edmond, OK, USA