This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign number: 13V234000 (power train, steering). However, the part needed was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact has not experienced a failure.
Several miles from home I crossed a bridge doing between 45 and 50 miles per hour and the Jeep started bouncing and shaking so bad (like it had 4 square tires) and veering to the left. I had no control of the vehicle as the steering wheel was shaking so hard I had trouble holding onto it. I braked really slow and kept it on the road till it came to a stop. I had just met a vehicle on a two lane country road (which are not very wide and no shoulder) and was lucky there was no one else coming towards me, otherwise it would have been a serious/fatal accident. The dealership looked at only to tell me there was nothing wrong with the Jeep and that I must did not know how to handle the vehicle on rough roads. My husband drove the Jeep for several months and nothing every happened to him. October 26, 2014....once again I was cruising down a highway doing 71 mph and the Jeep started bouncing all over the road......I did not hit a bump or anything. Again felt like the Jeep had 4 square tires and I ended up with 3 venti coffees all over the inside of Jeep. Several miles later crossing a bridge at 35 mph the Jeep started shaking all over again. I left word with the salesmans as to what happened and once again the Jeep went in only to be told there is nothing wrong with the Jeep. Today (Jan.9, 2015) my husband was driving the Jeep and crossed the same bridge when I had the first encounter with the shaking of the Jeep........now he believes me that there is something wrong with the Jeep. He called the salesman and told him what happened.......only to be told they would look into it. We are afraid to drive the Jeep because one of these times we will not be so lucky as to walk away from an accident......we are afraid of us and another family getting killed. What does it take for this to be checked into seriously........someone or a whole family getting killed?
The contact owns a 2013 Jeep Wrangler. The contact received a notification of NHTSA campaign number: 13V234000 (power train, steering) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
At 50 mph I crossed a transition on an overpass at a 45 degree angel. The steering wheel shook so hard I could not keep my hands on it. I have heard of this issue called the "death wobble" but never experienced it. The way to stop it is to tap the breaks but I could not because I was on the interstate and there were cars behind me. It felt like the suspension had broken and I was going to pull over there were 2 lanes to the right with cars coming at highway speed. I made an appointment with the dealer and took my Jeep in the next night. The confirmed they know all about the death wobble but refer to it as the steering damper issue. I called Jeep and they filed an expedited claim process but did not call me back when promised. When I called again, they had someone call me the next working day. He said he has never heard of the issue. I questioned him about it and explained that it has been going on for years. He did not offer to do any thing. He had called the dealership but had the facts wrong. He is supposed to call me back.
The contact owns a 2013 Jeep Wrangler. The contact received a notification of NHTSA campaign number: 13V234000 (power train, steering). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The VIN was not available. The contact had not experienced a failure.
- Marana , AZ, USA
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In several occasions the Jeep would completely turn off at red lights or after complete stops. I took the Jeep to the dealership 4 different times and was told nothing was wrong. On Friday 11/14/14 I was going 60 mph on the highway when the Jeep suddenly lost speed and immediately turned off/stalled, I lost steering power. It was very difficult to get out of the traffic. The Jeep did not turn back on until 45 minutes later as I waited for the tow truck. I was again told by the dealership that the computer diagnosis is not detecting any malfunction, really"?"
The contact owns a 2013 Jeep Wrangler. The contact received a notification for NHTSA campaign number: 13V234000 (power train, steering). However, the part needed was unavailable. The contact stated the manufacturer had exceeded a reasonable amount time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 12/22/14 the consumer stated the recall was completed on 11/13/14. Updated 01/07/15.
The contact owns a 2013 Jeep Wrangler. The contact received a recall notice for NHTSA campaign id number 13V234000 (power train, steering) and stated that the part was unavailable to perform the repair. The manufacturer was not notified of the failure. There are no failures at this time.
The contact owns a 2013 Jeep Wrangler. The contact received notification for NHTSA campaign id number: 13V234000 (power train, steering). The contact stated that the vehicle was taken on three separate occasions to be repaired under the recall H oever the part was not available. The contact did experience the failure. The failure mileage was 16,000.
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign number: 13V234000 (power train, steering ) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Chrysler issued safety recall N28 and no parts are available for the repairs!!!!! I have been waiting over 4 months for repairs to be done on a 2013 model Jeep Wrangler. My warranty period will be over before the vehicle is safe to drive! I have talked to Chrysler and they do not have a time frame when the parts will be available. Help help help please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The contact owns a 2013 Jeep Wrangler. The contact received a notification for NHTSA campaign id number: 13V234000 (power train, steering). The dealer was contacted and stated that the vehicle was not able to be service under the recall since the parts were not available. The manufacturer was made aware of the issue.
The contact owns a 2013 Jeep Wrangler. The contact stated that while driving 3 mph, the power steering failed causing the contact to crash into a tree. A police report was not filed and no injuries were reported. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000 and the current mileage was 30,000. Updated 09/22/14 the consumer stated that a part was installed upside down. Updated 2/23/2015
The contact owns a 2013 Jeep Wrangler. The contact attempted to have the vehicle repaired according to NHTSA campaign number: 13V234000 (power train, steering), but the parts were unavailable. The dealer stated that the parts were ordered over six months ago. The VIN was unavailable. The contact had not experienced a failure.
I have received several recall notices for recall N28/13V-234, every time I receive a notice I contact my dealer nyle maxwell Dodge/Chrysler/Jeep of taylor Texas. And every time I am told that they have no parts for the repair, and they don't expect any parts in. They don't try to order the parts or schedule a appointment. And I am told by the service personel that I can keep checking in and maybe I will get lucky and they will have the parts. This is unacceptable, they either need to fix it or stop telling me there is a problem that they are going to fix.
I have received safety recalls back to January of this year on getting a transmission oil cooler tube on the vehicle repaired. I have contacted the dealership every time and multiple times between notices. I was put on a long waiting list. During the past almost 7 months one time they did have the part and did schedule me for an appointment to have it repaired but I had to miss the appointment due to another conflict. I called right away to reschedule and they informed me they would have to use the part on another Jeep then. That was over 2 months ago when they then told me I was number 6 on the list and it would be about 2 weeks not 2 months. This is the egolf dealership in hendersonville, nc.
Safety recall N28/NHTSA 13V-234. Notified the dealer 4 months ago that I received a recall. They have ordered the part but still have not received it. They state that Chrysler only ships them the parts for one repair a month. If they sold only 12 Jeep a month over the 2 years the recall spans that will take them 288 years to get all the repairs done.
The contact owns a 2013 Jeep Wrangler. The contact stated that NHTSA campaign number: 13V234000 (power train, steering) had exceeded a reasonable amount of time for repair. The dealer stated the part was not available. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced any failure. Updated 08/12/2014 updated 8/30/2017
The contact owns a 2013 Jeep Wrangler. The contact received NHTSA campaign number: 13V234000 (power train and steering) and stated that the parts were not available. The dealer did not give a specific date when the parts would be available. The manufacturer was also contacted and could not provide a reasonable date for when the recall repair would be performed. There are no failures at this time.
The contact owns a 2013 Jeep Wrangler. The contact received NHTSA recall campaign id number 13V234000 (power train, steering) and the part needed was currently unavailable to perform the repair. The dealer was unable to provide an expected date for the part to be available. The manufacturer was notified of the delay. There were no failures at this time.
A D V E R T I S E M E N T S
- Ponta Gorda, FL, USA