I just purchased a new 2019 Jeep Wrangler Sahara that has a dangerous loose steering problem. I have to hold the steering wheel and correct the steering continuously to the right and left to keep the car on the proper lane. I have talked to the dealer and the service center about this problem, and they are pushing me away and acting as if this is a normal thing. Many Jeep owners that I have talked to have the same complaints. This seems more like a defect. The manufacturer/dealers seem to treat it a normal feature of a Jeep. This is certainly not a “Jeep thing”. Jeep seems to be distancing itself from this problem until something serious happens. FYI - this is called negligence in a court of law if not addressed. This is a major safety hazard that needs to be corrected before people get hurt.

If you want to know how worldwide spread this steering problem is just go online and watch the videos and articles Jeep owners have posted. It is a shame that such a beautiful car has this major flaw.

I got my 2019 Jeep Rubicon on December 8, 2018. Like any other day of the week, I began my nightly commute home from work on January 7, after driving it for less than one month and under 2k (mostly) pavement miles. It was 40+ degrees w/no precipitation. Less than a mile into the commute at just 10 mph through a business park so far, I stopped at a yield sign before entering a 5 line highway packed with commuter traffic.

After pausing for a minute or so, I accelerated to enter the highway only to find I suddenly had no power steering! It was as if the auto stop feature didn't fully turn the vehicle back on; the lights were dim and I had no power steering. I was able to get two lanes over to the turning lane. Then, the power steering turned back on! I luckily did not over compensate the turn too dramatically and kept the Rubicon in the turning lane versus cutting over into oncoming traffic. The power steering remained on through the red light; I turned the wheel back and forth to be sure. Then, just after turning left onto the very windy and heavily traveled road, the power steering turned off again.The power steering continued to turn off and on, inconsistently on this busy windy road, for the next 20 miles, the whole way to the dealership. I stopped to turn the vehicle off and on a couple times, increased speed, decreased speed, braked, didn't brake, etc.

First, I was given a 2016 Chrysler 200 as my loaner car, which isn't even close to comparable to the '19 Rubicon! Five days after having that POS and getting no progress on my Rubicon, I was able to turn it in for a 2017 Wrangler Sport. Not only has Jeep apparently given no guidance to the dealership on how to handle this situation, but the service technicians really don't seem to have a clue on how to troubleshoot it.

At that point, the technician told me that I was mistaken for believing that my power steering had any electrical components to it. Apparently I am a confused female and the JL power steering is 'straight mechanical'! I'm so relieved to know I have such well informed humans working on my vehicle. Also, as of Saturday (they had my Rubicon for 6 days at that point), they had plans to replace a steering gear box sometime this next week.

However, as of today they still haven't done one thing to attempt a fix, but throughout the 60+ test drive miles they've put on my Jeep, they have now decided to replace the power steering pump instead. The dealership has had my brand new Rubicon for 8 days and counting and nothing has been done yet. This Jeep is going to spend time off road. How can I ever trust to take this on the Rubicon trail when I can't even trust it to get me home from work and the dealership has no idea what to fix or why?!!? I am literally now concerned for my life and it's unfortunate that this is my first new car, first Jeep, first 55k car purchase.