2011 Kia Soul body / paint NHTSA complaints: Structure:Body:Hatchback/Liftgate

NHTSA — Structure: Body: Hatchback/Liftgate Problems

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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
47,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Soul body / paint problems

body / paint problem

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2011 Kia Soul Owner Comments

problem #1

Apr 132013

Soul 4-cyl

  • 47,000 miles


My husband went out to our 2011 Kia Soul and opened the driver door and got something out of the car and closed the door normally, no force was involved. When he did the rear hatchback window shattered all the way across crumbling and it blew a hole in the glass. We went to our local Kia dealership that we purchased the car from and it was a Saturday so only the sales staff was there. We were told to come back on Monday which was today and my husband attempted to get them to replace the window as a window shouldn't just shatter when you close one of the doors unless there is some type of defect. The dealership refused to replace the window so he followed up with the Kia customer satisfaction line as he was instructed and they also said it would not be covered we could file it with our insurance company. We have a deductible of $500 so we are out of pocket $320 for something that was clearly a manufacturing defect and they aren't standing behind their product. We did research online and there are similar stories to ours regarding Kia Soul windshields. The gentleman that helped my husband at the dealership said the exact thing happened with another customer's Kia Soul approximately 2 months ago and the same dealership refused to replace that windshield as well. This is not safe and we are nervous having our children in a car that the windows are going to spontaneously shatter in.

- Victoria, TX, USA

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