CarComplaints.com Notes: Look past the horrible hamster advertising campaign and you'll find a vehicle that is comfortable to drive, roomy and reliable. Just don't expect to set any MPG records on the highway (a side effect of driving a car shaped like a lunchbox).
10.0
really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
41,732 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On November 18th, 2021, at 7.20 AM while driving at posted speed limit of 45mph, the hood on my 2011 Kia Soul suddenly flew open, hitting the window, causing me to slow down and stop on the side of the road. After inspecting the destroyed hood, hinges and severally damaged roof, I proceeded to secure the hood so I can get back to my home and begin the process of working this out. To my knowledge, there have been no recalls or complainants on the hood latch mechanism that should have prevented this. I was the only occupant at the time and could have resulted in serious injury or even death, if there were more cars at the time who knows what the outcome would have been. Unknow about reproducing the issue. The vehicle has now been estimated 2 times by the insurance company and still ongoing. No warning lamps of any kind were given. As of today I am still dealing with the Insurance company as they are not wanting to pay what the estimate is, leaving me stranded. Kia needs to make this right and step in.
When turning car on it the engine makes a knocking sound. Car is losing acceleration on roads especially expressway. Also, the engine pings or knocks when turning the car off. I have even heard the engine knock while in motion. The front windshield molding garnish LH located on the driver side flew off while driving on the expressway and hit another car! losing this molding garnish causes air to leak into the windshield.
When it rains the floorboards fill with water (literal puddle) front and back, mainly on the drivers side. I purchased this vehicle new and have been the only owner, I did not notice the issue until after the mileage warranty had slightly expired. I contacted the dealer once I noticed the issue and they of course wanted $$$ to even look into the issue. In researching for a resolution on the internet this appears to be a very common issue with these vehicles. The main concern is health safety and possible electrical issues that can result from so much interior wetting. I had contacted the dealer again (bill byrd Kia panama city fl) to ask if there was any new information concerning this issue and spoke with and allan and a chris at the site and was hung up on by both individuals.
While traveling at 55mph the hood released hitting the roof above the windshield. Caused damage to the roof, the hood and the fenders. Note that the hod had not been opened for over a month. Also note that the hood was in the fully closed position before starting out on the road on 11/20/2015.
3 problems :#1 the wheel pressure light stays on when idle and when I'm driving it but, my tires are at the same psi. Makes me keep thinking something is wrong. #2 in the winter time the rubber molding around doors sticks bad and starts to pull itself away from the glue keeping it on. #3 during the winter my windshield keeps icing up really bad (on the inside !). I can actually use my ice scraper on it. I expect this on the outside of a car but, I have never had a car do this on the inside, did they forget to seal it correctly?
- Happy Valley, OR, USA
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Vehicle has sound coming from rear. After some research it appears that there is a bolt loose on the suspension according to www.kiasoulforums.com/10-Soul-problems/19930-clunking-rattle-noise-left-rear-Soul.html#/forumsite/20709/topics/19930 I am a single new mom and having only had this car less than a year im highly concerned directly behind me and U can feel it shift. Hills
My son and I were in a severe crash. We were hit from behind at about 50 mph by two cars. We were knocked off the road and down a drop off. We landed and went over large boulders. Car was totaled. Front end and rear end gone. Two wheels came off. No air bags deployed. This is a great concern for people that may want to purchase the Soul. All other vehicles in the crash had air bags that did deploy. I think if our air bags were working properly then my son and I may of not had such severe injuries to our heads, backs and necks.
Traffic came to an abrupt stop and iv rear ended OV1 which pushed OV1 into OV2 which was pushed into OV3. Vehicle in question (Kia Soul) was the iv. The iv suffered extreme front-end damage and was totaled. The air bags did not deploy. The officer at the scene and the towing company driver were adamant that the force exterted by the iv and the damage incurred should have deployed the air bags. Driver of the iv suffered injuries from being slammed into the steering wheel (chest) and dash board (knees).
We purchased a molten 2011 Kia Soul. 3 months after owning the car we noticed multiple paint chips all over the car and windshield chips. I have less than 4500 miles and I do not drive on gravel or follow salt trucks. I am currently trying to get the Kia dealership to repair it. Also, a speaker rumbles, it did not start one time (only had it for a few days), and sometimes you can smell antifreeze. The dealership is still deciding if they will help me in regards to the paint and windshield. They have ordered a replacement speaker. They said that the starting system is fine and the antifreeze smell is "the engine breaking in". I have read multiple complaints about pain and windshield chips. Please help us!
A D V E R T I S E M E N T S
- Oswego, IL, USA