Notes: Look past the horrible hamster advertising campaign and you'll find a vehicle that is comfortable to drive, roomy and reliable. Just don't expect to set any MPG records on the highway (a side effect of driving a car shaped like a lunchbox).


pretty bad
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
8,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Soul engine problems

engine problem

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2011 Kia Soul Owner Comments

problem #3

Jul 022013

Soul 4-cyl

  • miles


I bought my car from Mazda in hilo, Hawaii. After three months the A/C when it is turned on, would work for 5 minutes or so, then it will blow warm air. The Mazda dealership in hilo, Hawaii tried to repair the A/C problem once, the problem persisted, then Mazda sent me to the Kia dealership which tried to fix the A/C problem twice, with no success. I since moved to oahu in April 9th, 2014. The A/C problem is still on going. My niece bought Kia Soul 2011 here on oahu and her car has the same A/C problem, I have. Is there other Kia Soul 2011 owners with the same A/C problem?

- Kaneohe, HI, USA

problem #2

Jul 302012

Soul 4-cyl

  • 24,000 miles
Air conditioner I actually found this out by accident. I bought a portable explosive gas detector from menards (model number: 240pgd) mainly for my sister who lives in a trailer park and has become severely ill from a sewer gas smell in the court. Just before I left for my sister's place, I thought I would try out this gas detector in the cabin of my car near the A/C vent. I looked at the specs for this explosive gas detector and the temperatures were within testing range. The explosive gas detector showed high concentrations of explosive gas by beeping and showing a red led. I tested several times at different temps with the A/C on and received red led lights and warning beeps. While it did not specify which explosive gas, this detector detects acetylene, butane, methane (natural gas) and propane. I did look up air conditioner refrigerant and found that cars in the us may use a butane/propane mixture. My wife and I have been getting headaches with increasing intensity and wonder if this is why. I'm glad that we are not smokers or we would have blown up or been blow torched by the A/C. the detector did not detect explosive gas when I took it back into my house as a reference.

- Bloomington, IL, USA

problem #1

Jan 092012


  • miles
The whole front of the car was on fire and the wind shield exploded. Everything melted down and car is totaled. This incident was caused by an interior malfunction with the car. Would like Kia to replace this car with a new car because this was a new car that I purchased through Kia.

- Willowgrove, PA, USA

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