really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,400 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Kia Soul brakes problems

brakes problem

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2012 Kia Soul Owner Comments

problem #3

Jul 112012


  • 4,000 miles


This is a recurring issue which Kia can't identify or troubleshoot. It has been in the Kia garage half a dozen times and still hasn't been fixed. The issue happens when the vehicle is initially started. The status lights in the dash all light up and go out one by one when systems are confirmed good, except the electronic assist steering and electronic stability control lights stay lit. The electronic assist power steering does not work as it is impossible to turn the wheel even if the vehicle is put into gear and driven forward or backwards. You have to turn the ignition off and restart the vehicle to reset everything and then it is fine. Kia was called out to a parking lot at one point while the systems failed and they hooked up their diagnostics to the port and were unable to communicate with the vehicles computer system in order to diagnose the problem. I have been told to track this issue and there is nothing that can be done until the system totally fails and refuses to reset. Diagnostics does not pickup the error when it occurs and the vehicles internal computer does not register the failure either.

- Puyallup, WA, USA

problem #2

Feb 282012

Soul 4-cyl

  • miles
Operational warning lights for brakes-stability control-anti-lock brakes. I have returned to dealer 3 times and they were unable to fix. This creates a safety concern.I.e. do these systems function as required when driving conditions present themselves.

- Punta Gorda, FL, USA

problem #1

Mar 062012

Soul 4-cyl

  • 200 miles
I bought a brand new Kia Soul in Nov of 2011. Within 200 miles of ownership, the electronic stability control malfunction and falsely activated. The ESC not only falsely activated but remained activated. The steering wheel was locked up and could only be turned if considerable force was applied to it. I carefully pulled over the to side of the road. I turned off my vehicle then started it back up hoping the ESC would turn off. It did not. I ended up having to get the vehicle towed to my dealer. The Kia dealer service shop ultimately had to replace the entire steering column to "fix" the problem. About two months later I was driving down the interstate and attempted to do a lane change. Again the electronic stability control falsely activated and caused me to collide with the vehicle directly in front of me. When the ESC activated, the steering wheel locked up and caused a sudden loss of control, resulting in the accident. These are just 2 of many incidents I have experienced.

- Cincinnati, OH, USA

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