This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, there was a rattling sound present coming from the engine compartment. The vehicle failed to properly accelerate, and the vehicle stalled on several occasions. Additionally, the vehicle had experienced excessive oil consumption. The vehicle was diagnosed at the local dealer and determined that the catalytic converter was clogged and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 120,000.
The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle started overheating and the vehicle lost motive power. The contact was able to coast to the side of the road and saw smoke coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the vehicle had experienced engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and the VIN was included; however, the dealer declined the repair. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 112,630.
The contact owns a 2015 Kia Soul. The contact stated that while her daughter was driving at highway speeds, an abnormal revving sound would emit from the vehicle as it hesitated upon depression of the accelerator pedal without warning. Despite the failure, her daughter managed to drive the vehicle home; the next day, the contact started the vehicle and experienced the same failure. The contact drove the vehicle to the dealer where it was diagnosed with a defective catalytic converter. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 133,000.
The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds, the vehicle was shaking and vibrating and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the catalytic converter was faulty, and that the engine had experienced excessive oil consumption. The catalytic converter was replaced; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 112,878.
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that while his daughter was driving approximately 65 MPH, the vehicle lost motive power and stalled. The driver stated that several unknown warning lights were illuminated. The contact stated that his daughter was able to steer the vehicle off the roadway and then stopped the vehicle. The vehicle failed to restart and was towed to a dealer. The dealer diagnosed the vehicle and determined that the catalytic converter, and the short block needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000. Parts distribution disconnect.
- College Station, TX, USA
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The contact owns a 2015 Kia Soul. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to the local dealer who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was not yet repaired. The contact indicated that the vehicle was previously serviced under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the failure occurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 85,000.
The contact owns a 2015 Kia Soul. The contact stated that while at a stop light, the vehicle shutoff with the temperature gauge indicating that the engine was overheated. The contact had the vehicle towed to an independent mechanic; however, the mechanic was unable to the determine the cause of the failure. Prior to the failure, the contact stated that the oxygen sensor, water pump, alternator belt, and battery were all replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 132,000.
The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to the dealer on several occasions and the knock sensor, O2 sensor, engine pistons, and other engine parts were replaced; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 60,000
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 5 MPH, the vehicle vibrated and stalled. The TPMS warning light illuminated. The vehicle was taken to the local mechanic who diagnosed a failure with the catalytic convertor, engine, and pistons. The vehicle was not repaired. The vehicle was then taken to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure. The approximate failure mileage was 150,000.
The contact owns a 2015 Kia Soul. The contact stated the vehicle was being driven to the dealer for an oil change when the vehicle stalled. The vehicle was able to be restarted. The contact stated that the oil level warning light was illuminated. The vehicle was taken to the dealer and diagnosed and the contact was informed that the engine needed to be replaced; however, the vehicle was not repaired. The contact stated that the dealer stated that the recall under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) needed to be completed before the engine would be replaced. The contact stated that she also received notification of NHTSA Campaign Number 19V101000 (Engine) however, the dealer and manufacturer declined repairs for both recalls. The contact stated that she received the recall notifications in April of 2022. The contact stated that the dealer was notified of the recall and stated that if there were no issues with the vehicle that there was no reason to take the vehicle to the dealer for the recall repair. A case was opened with the manufacturer. The failure mileage was 103,629.
The contact owns a 2015 Kia Soul. The contact stated that while her husband was driving approximately 55 MPH, he heard an abnormal loud sound coming from the hood before the vehicle stalled. The contact was unsure whether there were and warning lights illuminated. The contact stated that her husband was unable to restart the vehicle and might have pushed the vehicle to the side of the roadway. Upon opening the hood to determine the cause of the failure, the driver noticed there was smoke. The contact's husband and her father replaced the alternator and battery on site however, the vehicle failed to restart. The vehicle was towed to the contact's residence. The contact later received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure and assisted the contact with towing the vehicle to the dealer for the recall repair. The dealer diagnosed that the engine needed to be replaced. However, the dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) as the vehicle mileage was over 150,000. The manufacturer was contacted and confirmed the dealer information. The vehicle was not repaired. The failure mileage was approximately 151,000.
The contact's daughter owns a 2015 Kia Soul. The contact stated that while her daughter was driving 55 MPH, the vehicle stalled with an unknown warning light illuminated. The contact's daughter was able to drive the vehicle to an independent mechanic who informed her that the catalytic converter and oxygen sensor were defective. The vehicle was repaired. The contact was informed by her daughter that an abnormal knocking sound was coming from the engine with the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic for an oil change and informed the mechanic of the knocking issue. The contact's daughter was informed by the independent mechanic that there was no available service technician to inspect her vehicle. Soon after the oil change was completed and driving at an undisclosed speed, the rod bearing punctured the engine block. The check engine warning light was illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) which she linked to the failure. The vehicle was towed back to the independent mechanic where an estimate was provided for replacing the engine. The dealer was notified of the failure and informed the contact that since the ECU upgrade was not performed; the cost for a new engine would not be covered. The manufacturer was notified of the failure and provided the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 112,000.
The contact's daughter owns a 2015 Kia Soul. The contact stated that while his daughter was driving at 30 MPH, the engine oil warning light illuminated, and she heard abnormal sounds coming from the engine. The contact stated that as the vehicle began to stall, his daughter veered to the side of the road and parked the vehicle. The vehicle was towed to the dealer who diagnosed the vehicle but did not inform the contact of the diagnostic result. The dealer advised the contact that they could not repair the vehicle as he had failed to complete the recall repair of NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer and assist with the repair of the vehicle. The contact stated that the vehicle had been at the dealer since July 12th. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 99,600. Parts distribution disconnect. Car is still at the dealer hickory hollow Kia in Tennessee as of March 15 it will have been there for 8 months Kia says parts still on back order.
The contact owns a 2015 Kia Soul. The contact stated while turning off the vehicle, there was an abnormal fuel odor detected. The contact received notification of NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the vehicle was working as designed and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000. Parts distribution disconnect.
The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle sounded with a loud bang without warning. The vehicle was taken to an independent mechanic who diagnosed that the engine block cracked and the engine needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 156,000.
2015 Kia Soul sputtered when going from first gear, to second gear and then third. Cw also, the check engine light illuminated on the dashboard. A diagnostics revealed, the vehicle was not firing on all four cylinders and that was the reason the vehicle seemed sluggish. The engine cover was removed and it was discovered all the cylinders were not connected.
A D V E R T I S E M E N T S
- Duluth, GA, USA