really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
4 / 1
Average Mileage:
8,485 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Kia Soul steering problems

steering problem

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2015 Kia Soul Owner Comments

problem #11

Oct 152016


  • 39,500 miles


The contact owns a 2015 Kia Soul. The contact stated that while driving at approximately 20 mph and attempting to make a turn, the steering lost power without any warning. The vehicle was turned off and restarted. The vehicle was taken to a dealer where the vehicle was kept for about two months but was unable to be diagnosed or replicated the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was about 39,500. The VIN was not provided.

- Brentwood, CA, USA

problem #10

Jul 222016


  • 11,000 miles
The contact owns a 2015 Kia Soul. The contact stated that the steering column, shifter, and brakes failed to operate. As a result, the vehicle was involved in a side impact collision. The vehicle was towed to an independent mechanic and then to the dealer. A police report was filed. The contact received notification of NHTSA campaign number: 15V736000 (steering); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. There were two injuries that required medical attention. The contact suffered from a cervical strain and mild thoracic facial strain. The failure mileage was approximately 11,000. Parts distribution disconnect.

- Cincinnati, OH, USA

problem #9

Aug 012016

Soul 4-cyl

  • miles
Current issues with my car, lurches forward, loses power when accelerating. Kia is refusing to fix, do to me living on remote island in Alaska. Case #'s of calls with Kia consumer assistance center: [xxx] recall information SA206 seat belt SC116 safety recall accelerator pedal SC117 logic update SC125 safety recall pinion plug options: Kia buys back the defective car Kia Soul VIN# [xxx] 2015 they sold me. Kia barges my defective car to Washington, and pays for my rental car until my Kia is fixed and returned. Kia sends tools to local all american auto repair, so they can fix this is not a game, my car has two major safety recalls, and two minor recalls having to do with software and seatbelt. I believe the Kia manufacturer is obligated to provide a free remedy, and keep me and my two children safe from injury or death. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Ketchikan, AK, USA

problem #8

Jan 222016


  • 7,500 miles


I was coming out of a red light intersection and when I tried turning to the left the car would not turn and kept going straight. It turned minimally and hit the curb scratching the 2 passenger side wheels (front and back). No airbags were deployed as I was only at maybe 20-30mph. As the car aligned with the road again I notice the steering is 90% impaired. I still manage to drive home as there were very few cars on the road but the car would randomly sometimes, very strongly veer to the right or left, making it extremely dangerous. I remember there was a recall letter I had received and when I got home I checked it out and it described exactly what had happened to me: "the pinion plug which secures the pinion gear to the steering gear assembly may loosen due to the use of adhesive with insufficient bonding strength during assembly. If the plug loosens sufficiently, the pinion gear may separate from the steering gear assembly which could cause loss of steering and result in a crash.". I think in my case this pinion came completely loose and that caused the crash. The car was just towed to a Kia dealership but now they will inspect and decide if that was the case or not. What if they simply decide they will say this was caused to something else and not the recall issue?

- Wilmington, DE, USA

problem #7

Dec 082015


  • 3,200 miles
Safety recall, (NHTSA recall number:15V736) I received a recall notice dated 12/8/15, and went to the dealer on 12/21. They didn't have the parts and/or tools to effect the repair. I have since called Kia customer assistance once and the dealer two more times. I am to call back next Wednesday, 1/27/16. It doesn't seem to me that Kia is taking this safety recall very seriously. They don't seem in the least concerned.

- Cudahy, WI, USA

problem #6

Jan 042016


  • 9,000 miles
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA campaign number: 15V736000 (steering). While driving 20 mph, without warning, the steering failed. The steering wheel became difficult to turn and, as a result, the contact crashed into another vehicle. The air bags deployed. A police report was filed and there were no injuries. The vehicle was towed to the contact's residence. The manufacturer was not made aware of the failure. The failure mileage was 9,000.

- Chicago, IL, USA

problem #5

Dec 102015

Soul 4-cyl

  • miles


The contact owns a 2015 Kia Soul. While driving at an undetermined speed, the driver lost control of the vehicle, veered left, and crashed into an oncoming vehicle. The driver sustained fatal injuries, which included a severed aorta and fractured cervical spine. The coroner indicated that the fatal injuries may have been caused by the air bag. A police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The cause of the crash was under investigation. The failure mileage was not available....updated 02/02/16 updated 02/05/16 the consumer stated there was a recall on the steering system which may have cause the accident. Updated 02/10/16...updated 03/16/16

- Cincinnati, OH, USA

problem #4

Dec 182015


  • 20,000 miles
The contact owns a 2015 Kia Soul. While driving 45 mph and making a left turn, the vehicle veered to the right. The contact stated that the vehicle drove up onto a sidewalk, where all four tires were punctured, the oil pan was damaged, the subframe was bent, and the frontal air bags deployed. The vehicle was towed to the dealer. A police report was not filed and there were no injuries. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.

- Memphis, TN, USA

problem #3

Dec 172015

Soul 4-cyl

  • 0 miles
As two disabled persons who purchased our 2015 Kia Soul just four months ago, we want to know when the nhsta knew or first became aware of this problem to include when Kia first became aware of this problem. Kia corporate headquarters did not or would not tell me. I would have never purchased this car used specifically for our disabilities. I did not buy a lemon, I bought a car that would last. Now our car will have second rate parts, I.e. adding a bolt. I wanted a car that was built the way a car should be built with no problems nor dangers. We are saddened beyond belief that we wasted all of the monies on that car. A defect, is a defect. We purchased a defective product. Unknowingly. The consumer stated she was never informed there were possible steering issues with the vehicle. Updated 02/22/16. Updated 09/22/16.

- Wimauma, FL, USA

problem #2

Nov 222015


  • 3,000 miles
The contact owned a 2015 Kia Soul. While driving approximately 40 mph, the steering lost power and the steering wheel locked, causing the vehicle to roll over five times before crashing into a mailbox. All the air bags deployed. The local police, the fire department, and the paramedics were at the scene. A police report was filed. There were minor injuries that did not require medical attention. The vehicle was destroyed and was towed to a tow yard. The manufacturer was made aware of the failure, but did not assist. The VIN was invalid. The failure mileage was 3,000.

- Hendersonville, TN, USA

problem #1

Jul 012015


  • 134 miles
First occurred at 134 miles on my 2015 Kia Soul...bouncy vibrating shaky ride could be felt under my feet like something bumping the bottom of the car and in the steering wheel like someone was tapping on it continuously. Passengers front and rear can feel the vibrating shake. Has been returned to dealer five times with this problem and has not yet been repaired. It is so bad it's uncomfortable to ride in and drive. Two service techs have told me they feel it but don't know what it is. Local dealer refused service after the fourth time saying they would not try to "fix" it again so Kia corporation sent to another dealership. The second dealership feels it but they don't know what it is either. A field tech is being sent with a new machine to determine the problem. New tires and wheels have been put on the vehicle...they made a difference but it still has the vibrating shaky feeling. Twice, when gas pedal is pressed, the car would not move...service techs don't know why. The car shudders many times when sitting at a red light or stop sign or parking lot...it will be running smoothly, then suddenly begin the shudder and shake. After a few minutes, it runs smoothly again. And no, it is not the ac compressor kicking in...the vibrating shaky ride occurs on all types of pavement and road surfaces. When turning the steering wheel to go around a curve, the wheel shakes as if the axles are bad. It has been doing this since purchased June 24, 2015, new, and now has 4,000 miles on it and is still doing its vibrating shaky thing. Anybody else have these problems? this is the third 2015 Kia Soul we have owned! the other two are great! no problems...totally different from this one.

- Meridian, MS, USA

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