On 8/3/2025 the check engine light came on. Was told next available appt was 8/26 - go ahead and keep driving unless light blinks. Went to dealership and they said Powertrain/Engine issue. The car was bought 1/2020 and has 28,400 miles. It was in my husband's name. My husband died in 2024 so I needed to put car in my name. Kia is saying they will not honor the Powertrain warranty and the Extended warranty does not cover the work need either - because the car is in my name now. So, even though I have driven the car since day 1 and have paid for additional equipment put on it and have paid for maintenance and repairs - because my husband died - I am out of luck.
How does a 5 1/2 year old car with 28.400 miles driven by people in their 60's need an engine replaced?
AND
How does Kia refuse to honor their 10 yr/100,000 mile warranty because my husband died?
Update from Jan 6, 2026: At only 28,400 miles, the Kia had the following issues:
Code P030400 Cylinder 4 Misfire
Code P001400 Exhaust Cam Timing Over advanced
Code P000B00 Cam Position Slow Response
Engine Timing Chain Assembly Stretched - Removed and replaced assembly
Removed and replaced Exhaust CVVT
Removed and replaced Intake Camshaft
Removed and replaced Intake CVVT
Removed and replaced Timing Chain Sensors
I purchased my 2020 Soul on 12/27/19. On 12/20 the car went in for the engine light coming on.
As of today 3/29/21, the car has been back 4 times for the same issue. They can not figure out what is gong on or what is wrong.
I will NEVER, purchase a Kia again. Today I called there 1-800 customer service department and I was treated like I was stupid. He filed a claim for me and told me to take it back to the dealership... grrrr.
Piss poor customer service.
- islandgirl69,
Elyria, US
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A D V E R T I S E M E N T S
On 8/3/2025 the check engine light came on. Was told next available appt was 8/26 - go ahead and keep driving unless light blinks. Went to dealership and they said Powertrain/Engine issue. The car was bought 1/2020 and has 28,400 miles. It was in my husband's name. My husband died in 2024 so I needed to put car in my name. Kia is saying they will not honor the Powertrain warranty and the Extended warranty does not cover the work need either - because the car is in my name now. So, even though I have driven the car since day 1 and have paid for additional equipment put on it and have paid for maintenance and repairs - because my husband died - I am out of luck.
How does a 5 1/2 year old car with 28.400 miles driven by people in their 60's need an engine replaced? AND How does Kia refuse to honor their 10 yr/100,000 mile warranty because my husband died?
Update from Jan 6, 2026: At only 28,400 miles, the Kia had the following issues: Code P030400 Cylinder 4 Misfire Code P001400 Exhaust Cam Timing Over advanced Code P000B00 Cam Position Slow Response Engine Timing Chain Assembly Stretched - Removed and replaced assembly Removed and replaced Exhaust CVVT Removed and replaced Intake Camshaft Removed and replaced Intake CVVT Removed and replaced Timing Chain Sensors
- Debra O., Monroeville, PA, US